FR - Bouygues Telecom - 20820 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - FR - Bouygues Telecom - 20820
French Operator Bouygues Telecom (20820) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Message Insights + Transactions API - Interruption
The BE operator Orange has restored connectivity on the network. Queued traffic is processing.
investigating
The operator is currently still working on a solution. We did not receive an ETA on when the problems are expected to be resolved. We will keep providing updates as more information is shared.
investigating
BE - Orange - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. Traffic is currently being queued on our end and will be processed once the issue has been resolved.
Agent Inbox issue with logging in/loading conversations
A fix has been implemented and we are monitoring the results.
identified
We are aware of an issue affecting wallboards in Mobile Service Cloud. Productivity wallboards may appear empty or not display up-to-date data. Instant and Native Voice wallboards are not affected. Our engineering team has identified a likely cause related to a recent release and is working on a fix.
A fix has been implemented and we are monitoring the results.
identified
A fix has been implemented by Intersolve and are monitoring the results.
investigating
Customers might experience trouble scanning or selling the Museumkaart, Vriendenloterij and potentially others.
This issue is caused 3th party vendor. Intersolve. More information via: https://www.status.intersolve.com/
GB - O2 - 23410 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - [France] - [Orange] - [20801]
[France] - [Orange] - [20801] is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Operator Service Interruption - DE - 1&1 - 26223
minorSource not attested
Last archived state: resolved
View archived record details
investigating
DE - 1&1 - 26223 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Traffic is queueing and will be delivered when it is resolved.
Mobile Service Cloud - Analytics portal out of date
minorSource not attested
Last archived state: resolved
View archived record details
identified
Due to import failures, the Mobile Service Cloud data has not been refreshed today, meaning it will only show data up to the day before yesterday. The problem should be resolved around 07:00 UTC tomorrow
Mobile Service Cloud - Issues answering native voice calls
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
MSC - Agent Inbox Interruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating unresponsive or slow loading Agent Inbox.
Messaging platform performance is degraded
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Fixes have been implemented and traffic processing has resumed.
Queued traffic is being processed at the moment.
We are monitoring the situation.
identified
We are carefully deploying a fix to resolve the problem. Traffic processing performance can degrade and improve again during the rollout.
investigating
The cause if the issues has been identified. We are currently working on a solution to resolve the degraded performance.
investigating
Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.
Operator Service Interruption - MTN - South Africa (65510)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Agent Inbox - delay in processing of tasks
Source not attested
Last archived state: resolved
View archived record details
monitoring
We experienced some delays in the processing of tasks. The cause has been identified and fixed. All queued tasks have been processed and traffic is up to date again. We continue to monitor the traffic.
Email Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Open and Click tracking has been temporarily disabled.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.
Email service disruption
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.
FR - Orange (20801) Operator service interruption.
