Daily provider-status observations and published incident history for Brandwatch.
Active provider notice
Brandwatch has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Brandwatch for future changes.
46.3%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
48.4%
31
16
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Consumer Research ApplicationInfluence PlatformPlatform
monitoring
Due to an ongoing Microsoft Outlook outage, our Support team may experience delays in receiving and responding to emails.
While the issue is ongoing, we recommend contacting our Support team through the in-platform chat to ensure your requests are received and addressed as quickly as possible.
We apologise for any inconvenience caused and will provide further updates as more information becomes available.
We are currently experiencing a platform outage affecting access to Brandwatch Consumer Research.
Users may be unable to log in.
Our Engineering team is actively working to resolve the issue and restore service as quickly as possible.
We apologise for the inconvenience and will share further updates as soon as available.
Thank you for your patience and understanding.
A fix has been deployed for the Consumer Research platform loading issue, and access should now be restored. Our Engineering team is monitoring for any further issues.
investigating
We’re currently experiencing an issue with the Consumer Research platform loading. Users may experience difficulty accessing the platform, and our Engineering team is investigating the cause.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue preventing users from publishing or scheduling posts in Brandwatch. The Publish/Schedule button is currently unresponsive, impacting users' ability to publish or schedule content.
Our team is investigating the issue and working towards a resolution. We will provide further updates as more information becomes available.
A fix for the issue has been released and we are monitoring the results.
investigating
We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause.
Our team is actively investigating the issue and will provide further updates as more information becomes available.
We apologise for the inconvenience and appreciate your patience while we work to resolve this.
Consumer Research / Listen - Delays in real time data
Most sources have recovered, but Online News remains delayed. Our Engineering team is still working to resolve this.
investigating
We are currently experiencing an issue with delays in real time mentions for most Data Sources.
Are engineers looking into resolving this, and no data loss is to be expected.
We will keep you notified of any updates, and apologies for any inconvenience caused.
Consumer Research / Listen - Delays in Online News Data Collection
We are currently experiencing delays in Online News data collection. Our team is investigating the issue and working to restore normal processing as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience. We will provide further updates as more information becomes available.
Our Product Team have implemented a fix which has restored Label functionality across both Publish & Measure.
Thank you for your patience and we apologise for any inconvenience or confusion this issue may have caused.
We are continuing to monitor and will provide a final update soon.
investigating
We are currently investigating an issue affecting the label functionality in Publish. Labels in Measure have also been identified as affected.
Our team is actively investigating the issue, and we will provide further updates as more information becomes available.
Thank you for your patience while we work to resolve this.
Social Media Management - YouTube Connection Issues
We're currently experiencing issues with YouTube channel connections and functions.
Our Engineering team is investigating the issue. We will provide updates as they become available.
Our teams identified and released a fix for the underlying issue, dashboard functionality is restored now and we are monitoring the situation.
investigating
We are currently investigating an issue affecting Measure dashboards, where some users may be unable to load or access their dashboards.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
We will provide further updates as more information becomes available.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Brandwatch - Platform temporarily down
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We experienced a temporary disruption affecting access to the Brandwatch platform.
Our team has restored functionality and is continuing to monitor the platform closely to ensure stability. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
May 2026
Consumer Research/Listen - Query backfill issues and possible delays in visibility of realtime data
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are currently investigating an issue affecting query backfilling, where some queries are hanging, delayed, or remaining at 0% completion.
This may also affect delays in visibility of realtime data.
Our Engineering team is actively investigating this with urgency, and we will continue to provide updates as we learn more.
Thank you for your patience and understanding.
Consumer Reseearch - Query Backfill Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue where query backfills are delayed and real-time ingestion of Reddit, X, Bluesky, Tumblr, and custom uploads is affected.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
Consumer Reseaerch - Query Backfill Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has implemented a fix for this issue and are monitoring the progress as the query backlog is cleared. Clients may continue to experience delays in query backfills until the backlog is fully clear.
investigating
We are currently experiencing an issue where query backfills are delayed. This may impact users attempting to process or access historical data.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
Consumer Research - Queries Backfilling Irrelevant Mentions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where some queries are backfilling irrelevant mentions. This may result in unexpected or unrelated content appearing in query results.
Our teams are actively investigating the cause and working to restore expected query behavior as quickly as possible.
[Consumer Research & Listen] PowerPoint/PDF Dashboard Exports Failing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Dashboard Exports. Users may see a red banner message within the platform stating: “PDF/PowerPoint exports not available at this time”, and PDF or PowerPoint exports may fail to generate.
Our Engineering team is actively investigating the issue. We will provide further updates as more information becomes available.
Consumer Research - Query Backfills Stalled
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue where query backfills have stalled. This may impact users attempting to process query backfills.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
Consumer Research - some users unable to select Data Source when creating new Dashboards or Alerts
Source not attested
Last archived state: resolved
View archived record details
identified
We’re currently investigating an issue affecting some users where the option to select a Data Source is unavailable when creating a new Dashboard or Alerts.
Workaround:
In the meantime, you can create a Dashboard by navigating to an existing query via 'explore query' and then selecting the “Create Dashboard” option from there. This should allow you to proceed without needing to manually select a Data Source.
Our team is actively working to resolve this issue and we’ll provide an upd...
April 2026
Query Backfilling Stuck
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Processing of Query backfills has resumed. There is a backlog of Queries requiring backfilling currently. Therefore, we kindly advise refraining from creating new Queries for the time being.
investigating
We are currently investigating an issue where query backfilling processes are stuck or delayed. As a result, some users may notice that historical data is not populating as expected, or that newly created/updated queries are not fully backfilled
Apologies for the inconvenience caused and thank you for your understanding.
Consumer Research - Issues collecting TikTok, Threads, and LinkedIn Brand Mentions data
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has deployed a fix for this issue and the data is now flowing again. The system is working through a backlog of the data still, and we'll confirm once everything is caught up again.
investigating
We’re currently experiencing issues with data collection from TikTok, Threads, and LinkedIn Brand Mentions, which began around 5pm CET yesterday.
This is affecting Consumer Research and Listen.
Our Engineering team is actively investigating, and we’ll share updates as soon as more information becomes available.
