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27%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Consumer Research - Issue Connecting LinkedIn Channels
Our Engineering team has just confirmed that real time date has caught up but backfills may still experience delays.
The Engineering team are continuing to work on a fix for the backfills issues.
Many thanks for your patience in the meantime.
identified
Our Engineering team has identified that this issue is also causing delays with the new data ingestion, along with the query backfills. The Engineering team are continuing to work on a fix for this issue.
identified
Our Engineering team has identified the cause of the query backfill delays, and is actively working on a fix.
investigating
We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
[Consumer Research / Listen] Data Ingestion Delays
We are aware of some delays with data ingestion within Consumer Research and Listen.
Our Engineering Team are working to clear the backlog as soon as possible.
Further updates will follow as soon as additional information becomes available.
Brandwatch Suite - Some user are unable to log into our platforms
Consumer Research ApplicationInfluence PlatformPlatform
monitoring
Our Engineering Team are seeing a restoration of our login and active platform sessions for all users across Consumer Research, Social Media Management and Influence platforms.
This issue has also been identified to impact only a small region of users, with this region now experiencing a restoration of our platforms.
We are continuing to monitor the situation. Thank you for your patience and we apologise for any inconvenience or disruption this issue has caused.
investigating
We're unfortunately experiencing an issue where some users are unable to log into our platforms Consumer Research, Social Media Management and Influence platforms, and users with active sessions in those platforms encounter delayed loading.
This issue has been escalated to our Engineers for further investigation.
We sincerely apologise for any inconvenience or disruption this causes.
Our Engineering Team have implemented a fix to resolve the issue preventing Engage Labels from being applied to content within Engage.
We are continuing to monitor the situation.
identified
Our Engineering team has identified the root cause of the issue affecting publishing to LinkedIn and has developed a fix.
The team is now completing the final steps necessary before releasing the fix. In the meantime, customers may still experience publishing failures.
We will share an update once the fix has been deployed and we have confirmed that the issue is resolved.
We apologise for the ongoing disruption and appreciate your patience.
investigating
We are experiencing an issue where we are unable to add labels to content in Engage.
Our Engineering team has identified the cause of the issue affecting publishing to LinkedIn and has prepared a fix.
The team is currently working through the final steps required before the fix can be released. Customers may continue to experience publishing failures in the meantime.
We will provide a further update once the fix has been deployed and we are able to confirm recovery.
We apologise for the continued disruption and appreciate your patience.
investigating
We are currently investigating an issue where we receive an error on publishing on LinkedIn, and do not publish to the network.
At this time the issue appears to impact only LinkedIn channels.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Our Engineering team has successfully reproduced the issue affecting publishing to Facebook and is continuing to investigate the underlying cause.
Initial findings indicate that the issue may be related to image handling during the publishing process. The team is actively investigating this to confirm the root cause and determine the appropriate resolution.
We will provide a further update as soon as more information is available.
We apologise for the continued disruption and appreciate your patience while we work to resolve this.
investigating
We are currently investigating an issue where we receive an error on publishing on Facebook, and do not publish to the network.
At this time the issue appears to impact only Facebook channels.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Consumer Research - Issue Connecting LinkedIn Accounts
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Consumer Research - Intermittent Issue with Results Not Loading
A fix has been implemented and we are monitoring the results.
investigating
We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Brandwatch - Platform temporarily down
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We experienced a temporary disruption affecting access to the Brandwatch platform.
Our team has restored functionality and is continuing to monitor the platform closely to ensure stability. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
May 2026
Consumer Research/Listen - Query backfill issues and possible delays in visibility of realtime data
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are currently investigating an issue affecting query backfilling, where some queries are hanging, delayed, or remaining at 0% completion.
This may also affect delays in visibility of realtime data.
Our Engineering team is actively investigating this with urgency, and we will continue to provide updates as we learn more.
Thank you for your patience and understanding.
Consumer Reseearch - Query Backfill Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue where query backfills are delayed and real-time ingestion of Reddit, X, Bluesky, Tumblr, and custom uploads is affected.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
Consumer Reseaerch - Query Backfill Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has implemented a fix for this issue and are monitoring the progress as the query backlog is cleared. Clients may continue to experience delays in query backfills until the backlog is fully clear.
investigating
We are currently experiencing an issue where query backfills are delayed. This may impact users attempting to process or access historical data.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
Consumer Research - Queries Backfilling Irrelevant Mentions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where some queries are backfilling irrelevant mentions. This may result in unexpected or unrelated content appearing in query results.
Our teams are actively investigating the cause and working to restore expected query behavior as quickly as possible.
[Consumer Research & Listen] PowerPoint/PDF Dashboard Exports Failing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Dashboard Exports. Users may see a red banner message within the platform stating: “PDF/PowerPoint exports not available at this time”, and PDF or PowerPoint exports may fail to generate.
Our Engineering team is actively investigating the issue. We will provide further updates as more information becomes available.
Consumer Research - Query Backfills Stalled
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue where query backfills have stalled. This may impact users attempting to process query backfills.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
Consumer Research - some users unable to select Data Source when creating new Dashboards or Alerts
Source not attested
Last archived state: resolved
View archived record details
identified
We’re currently investigating an issue affecting some users where the option to select a Data Source is unavailable when creating a new Dashboard or Alerts.
Workaround:
In the meantime, you can create a Dashboard by navigating to an existing query via 'explore query' and then selecting the “Create Dashboard” option from there. This should allow you to proceed without needing to manually select a Data Source.
Our team is actively working to resolve this issue and we’ll provide an upd...
April 2026
Query Backfilling Stuck
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Processing of Query backfills has resumed. There is a backlog of Queries requiring backfilling currently. Therefore, we kindly advise refraining from creating new Queries for the time being.
investigating
We are currently investigating an issue where query backfilling processes are stuck or delayed. As a result, some users may notice that historical data is not populating as expected, or that newly created/updated queries are not fully backfilled
Apologies for the inconvenience caused and thank you for your understanding.
Consumer Research - Issues collecting TikTok, Threads, and LinkedIn Brand Mentions data
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has deployed a fix for this issue and the data is now flowing again. The system is working through a backlog of the data still, and we'll confirm once everything is caught up again.
investigating
We’re currently experiencing issues with data collection from TikTok, Threads, and LinkedIn Brand Mentions, which began around 5pm CET yesterday.
This is affecting Consumer Research and Listen.
Our Engineering team is actively investigating, and we’ll share updates as soon as more information becomes available.
