Current answer
Brandwatch experienced a minor incident: Delays Loading DMs and Comments in Engage. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
Engage
Incident Timeline
Monitoring
A fix for the issue has been released and we are monitoring the results.
Oct 20, 2026 at 9:34 AM UTC
Investigating
We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause.
Our team is actively investigating the issue and will provide further updates as more information becomes available.
We apologise for the inconvenience and appreciate your patience while we work to resolve this.
Our team is actively investigating the issue and will provide further updates as more information becomes available.
We apologise for the inconvenience and appreciate your patience while we work to resolve this.
Oct 20, 2026 at 9:09 AM UTC
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