Current answer
Brandwatch experienced a major incident: Consumer Research - Platform Loading Issues. ServiceAlert observed recovery on Oct 29, 2026.
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Incident Lifecycle
Affected Components
Consumer Research Application
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Incident Timeline
Monitoring
A fix has been deployed for the Consumer Research platform loading issue, and access should now be restored. Our Engineering team is monitoring for any further issues.
Oct 29, 2026 at 4:53 PM UTC
Investigating
We’re currently experiencing an issue with the Consumer Research platform loading. Users may experience difficulty accessing the platform, and our Engineering team is investigating the cause.
Oct 29, 2026 at 4:22 PM UTC
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