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78.6%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and a fix is being implemented.
investigating
Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.
investigating
Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.
Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive
Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.
Our team has completed processing the delayed enterprise event data and is seeing improvement. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage are now showing up-to-date information. We are continuing to monitor for any additional impact.
identified
Our team has finished processing the delayed enterprise event data. Event-based reports and Insights in the Admin Console, and results from the Enterprise Events API, should now show up-to-date information. Box AI unit usage may continue to show outdated information while our team completes additional processing. We will provide additional updates as they become available.
identified
Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as they become available.
identified
Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to show missing or outdated information until processing is complete. We will provide additional updates as they become available.
investigating
Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage. We will provide additional information as it becomes available.
We continue working to restore current data across affected reports and Admin Console insights. Currently identified affected reports include Bandwidth Usage by Files and Folders, Classification, Collaborations, Disposition, Folders & Files, Legal Hold Content, Legal Hold Custodians, Outbound Collaboration, Retention, Shared Links, User Engagement, Folder Collaborations, and Folder Shared Links. Storage and Content Growth insights are also affected.
These reports and insights may show missing or outdated values. User Engagement Reports may show values of zero.
monitoring
Recovery work remains in progress. We will provide our next update when the status changes.
identified
We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.
identified
The issue has been identified and a fix is being implemented.
monitoring
Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.
monitoring
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
monitoring
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
monitoring
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
monitoring
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
monitoring
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
monitoring
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
monitoring
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
monitoring
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
monitoring
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
monitoring
Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
monitoring
We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.
Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.
The issue has been identified and a fix is being implemented.
investigating
Our team is investigating an issue with Admin Reporting. Users may experience inconsistent data in reports generated after approximately 3:30 PM Pacific Time. We will provide additional information as it becomes available.
Box continues remediation efforts to restore full functionality to Box Hubs access via Shared Link. The underlying cause of the issue has been identified and efforts are underway to restore stability.
investigating
We are investigating an ongoing issue affecting Box Hubs shared links. Users may face issues with accessing Box Hubs using Shared Links. We will provide more information as soon as it is available.
Legacy Incident Archive
25 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
[Medium] Issues with Box Search
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.
identified
The issue has been identified and a fix is being implemented.
investigating
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
[Critical] Issues with Box Sign
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are investigating an ongoing issue affecting Box Sign. We will provide more information as soon as it is available.
March 2026
[Major] Issues to access Admin Console dashboard
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
[Critical] Issue with Box Shuttle
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are continuing to investigate this issue. We will provide additional updates as they become available.
investigating
We are continuing to investigate this issue. We will provide additional updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Our team is investigating an issue with Box Shuttle and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
[Major] Issues with Logins, Folder and File Preview, and Shared Links
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an ongoing issue affecting folder and file preview. Customers may experience a white or blank page when loading subfolders and accessing shared links. We will provide more information as soon as it is available.
