Current answer
Box experienced a major incident: [Major] Issue with Box Drive. ServiceAlert observed recovery on Oct 15, 2026.
Looking for an update now? Check the current status, or follow Box for future changes.
Incident Lifecycle
Affected Components
Box Sync
Box Drive
Incident Timeline
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.
Oct 15, 2026 at 12:13 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 15, 2026 at 11:15 AM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 15, 2026 at 10:10 AM UTC
Identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Oct 15, 2026 at 9:10 AM UTC
Investigating
We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive
Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
Oct 15, 2026 at 8:30 AM UTC
Was your business affected by this Box outage?
Follow Box and route available status alerts to email or a team channel.