Box Outage History
Daily status observations, past incidents, and reported issue history for Box.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 82.6% | 23 | 4 |
| July 2026 | 80.6% | 31 | 6 |
| June 2026 | 83.3% | 30 | 5 |
| May 2026 | 100% | 7 | 0 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 25
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
[Medium] Issue with Microsoft Office Integration and Box Edit
Started:
Microsoft Office Integration
Box Edit / Tools
monitoring
Our team has taken steps to remediate this issue and is seeing improvement on Microsoft Office Integration and Box Edit service. We are continuing to monitor for any additional impact.
investigating
We are continuing to investigate this issue.
investigating
Our team is investigating an issue with Microsoft Office Integration and Box Edit. Users may see errors or slowness when attempting to access Microsoft Office via Box, and using Box Edit. We will provide additional information as it becomes available.
[Minor] Issues with All Files Page
Started:
Files Page
monitoring
Our team has taken steps to remediate this issue and is seeing improvement on the All Files page service. We are continuing to monitor for any additional impact.
investigating
Our team is investigating an issue on All Files page, in the WebApp. Users may see errors or slowness when attempting to access files or folders. We will provide additional information as it becomes available.
[Medium] Issues affecting multiple Box services
Started:
investigating
Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available.
investigating
Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available.
investigating
Our team is continuing to investigate the issue. We will provide additional information as it becomes available.
investigating
Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.
[Medium] Issues with Uploads and Downloads
Started:
investigating
Our team is investigating an issue with Uploads and Downloads in Box. Users may see errors or slowness when attempting to upload or download items. We will provide additional information as it becomes available.
July 2026
[Medium] Issues with Box Shuttle Standalone
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone). We are continuing to monitor for any additional impact.
investigating
Our team is investigating an issue with Box Shuttle Standalone. Users may have issues to access, configure or create new Shuttle job details. We will provide additional information as it becomes available.
[Minor] Issues with Uploads
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.
identified
We are continuing to work on a fix for this issue.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.
[Medium] Issues with Box Hubs
Started:
identified
Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability.
investigating
We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.
[Medium] Issues with File Requests
Started:
identified
The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests.
investigating
We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available.
Users of this service may face delays in metadata updates while attempting to upload files using File Request.
Issues with Box Edit
Started:
investigating
We are continuing to investigate this issue.
investigating
Box is investigating reports of a momentary issue with Microsoft Office Online. Affected services are subject to change as the investigation continues.
[Medium] Issues with Box Relay
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.
[Medium] Issues with Search service, Box Sign Templates and Metadata queries
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the Search service, Box Sign Templates and Metadata queries. We are continuing to monitor for any additional impact.
identified
Our team continues remediation efforts to restore full functionality to the Search service, Box Sign Templates and Metadata queries. We will provide additional updates as they become available.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
Our team is investigating an issue with the Search service, Box Sign Templates and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.
investigating
Our team is investigating an issue with the Search service and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.
June 2026
[Medium] Issues with Zip Downloads
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.
identified
We are continuing to work on a fix for this issue.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.
[Minor] Issues with Uploads
Started:
investigating
We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.
[Medium] Issue with Multiple Box Services
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continuing to monitor for any additional impact.
investigating
Our team is investigating an issue with Box Webapp. Users may experience intermittent failures when loading the "All files" page and subfolders. We will provide additional information as it becomes available.
[Major] Issue with Box API
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvement. We are continuing to monitor for any additional impact.
identified
Our team is investigating an issue with Box API authentication and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
[Medium] Issues with Box AI
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.
May 2026
[Medium] Issues with Box Drive
Started:
investigating
Our team is investigating an issue with Logins for Box Drive. Users attempting to log in to Box Drive may see errors or timeouts. Users encountering this issue can log in to the Box Web Application as a temporary workaround. We will provide additional information as it becomes available.
[Critical] Issue with Box Folder, collections, Box AI and Hubs
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvement in Box Folder, Collections, Box AI, Hubs, and Classification. We are continuing to monitor for any additional impact.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are investigating an ongoing issue affecting folder, collections, Box AI and Hubs. Customers may experience seeing errors when loading folders, collections, Box AI and Hubs. We will provide more information as soon as it is available.
April 2026
[Medium] Issues with Box Search
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.
identified
The issue has been identified and a fix is being implemented.
investigating
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
[Critical] Issues with Box Sign
Started:
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are investigating an ongoing issue affecting Box Sign. We will provide more information as soon as it is available.
March 2026
[Major] Issues to access Admin Console dashboard
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
[Critical] Issue with Box Shuttle
Started:
monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
investigating
We are continuing to investigate this issue. We will provide additional updates as they become available.
investigating
We are continuing to investigate this issue. We will provide additional updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Our team is investigating an issue with Box Shuttle and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
[Major] Issues with Logins, Folder and File Preview, and Shared Links
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an ongoing issue affecting folder and file preview. Customers may experience a white or blank page when loading subfolders and accessing shared links. We will provide more information as soon as it is available.