Current answer
Box experienced a major incident: [Medium] Issue with Enterprise Event Reports. ServiceAlert observed recovery on Oct 8, 2026.
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Incident Lifecycle
Affected Components
Events API
Enterprise Reports
Incident Timeline
Monitoring
Our team has completed processing the delayed enterprise event data and is seeing improvement. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage are now showing up-to-date information. We are continuing to monitor for any additional impact.
Oct 8, 2026 at 3:38 AM UTC
Identified
Our team has finished processing the delayed enterprise event data. Event-based reports and Insights in the Admin Console, and results from the Enterprise Events API, should now show up-to-date information. Box AI unit usage may continue to show outdated information while our team completes additional processing. We will provide additional updates as they become available.
Oct 8, 2026 at 3:19 AM UTC
Identified
Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as they become available.
Oct 8, 2026 at 2:53 AM UTC
Identified
Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to show missing or outdated information until processing is complete. We will provide additional updates as they become available.
Oct 8, 2026 at 2:21 AM UTC
Investigating
Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage. We will provide additional information as it becomes available.
Oct 8, 2026 at 1:48 AM UTC
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