Current answer
Box experienced a major incident: [Major] Issues with Multiple Box Services. ServiceAlert observed recovery on Oct 8, 2026.
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Incident Lifecycle
Affected Components
Content API
Login/SSO
Web Application
Content Preview
Uploads/Downloads
Authentication (OAuth 2.0 / JWT)
Search
Uploads/Downloads
Webhooks
Box Embed Widget
Box Sign
Box Canvas
Workflows and Automations
Box Shuttle
Accessible Site (a.box.com)
Box AI
Box Sign
Box Doc Gen
Box Apps
Box Extract
Events API
Box AI
Files Page
Incident Timeline
Investigating
We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.
Oct 8, 2026 at 9:27 AM UTC
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