Current answer
Box experienced a major incident: [Medium] Issue with multiple Box Services. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
Content API
Uploads/Downloads
Box Sign
Box Sign
Incident Timeline
Identified
The issue has been identified and a fix is being implemented.
Oct 20, 2026 at 3:11 AM UTC
Investigating
Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.
Oct 20, 2026 at 2:33 AM UTC
Investigating
Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.
Oct 20, 2026 at 2:19 AM UTC
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