Current answer
Box experienced a minor incident: [Medium] Issue with User Engagement Reports. The provider currently marks this incident Monitoring.
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Incident Lifecycle
Affected Components
Enterprise Reports
Incident Timeline
Monitoring
Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Sep 30, 2026 at 6:53 PM UTC
Monitoring
We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.
Sep 30, 2026 at 6:08 PM UTC
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