IR27423 - 2FA verification emails are not getting through
View the provider incident record →Current answer
Vonage Contact Centre (VCC) experienced a critical incident: IR27423 - 2FA verification emails are not getting through. ServiceAlert observed recovery on Sep 4, 2026.
Official Vonage Contact Centre (VCC) status page Current Vonage Contact Centre (VCC) status
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Incident Lifecycle
Affected Components
VCC Platform Supervisor & Admin
VCC Platform Supervisor & Admin
VCC Platform Supervisor & Admin
VCC Platform Supervisor & Admin
Incident Timeline
Monitoring
Vonage services continue to show signs of recovery following today's interruption in 2FA verification emails. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 2026 at 1:52 PM UTC
Identified
We continue to work to resolve the issue that may be impacting 2FA verification emails in the EMEA and NAM regions. We'll continue to provide further updates here within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 2026 at 12:31 PM UTC
Identified
We identified the issue and applied initial mitigation steps. We continue to work to resolve the issue that may be related to 2FA email problems. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 2026 at 11:03 AM UTC
Investigating
We are aware of issues that may be impacting 2FA verification emails in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 2026 at 9:21 AM UTC
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