Current answer
Persona experienced a minor incident: High rate of MX Dadabase verification failures. The last provider record was marked Monitoring; its current state cannot be verified.
The notice publication date does not establish the outage start.
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Provider notice timeline
Affected Components
Verifications
Incident Timeline
Identified
RENAPO (Registro Nacional de Población), Mexican government agency responsible for registering and verifying the identity of all residents in Mexico and Mexican citizens living abroad, is undergoing maintenance until September 17th, 20206 at 6:00 UTC.
Until the service is restored, MX DBV will continue to fail. We'll update the status once RENAPO is back in service.
Until the service is restored, MX DBV will continue to fail. We'll update the status once RENAPO is back in service.
Sep 16, 2026 at 4:42 AM UTC
Identified
We confirmed that our primary vendor has a maintenance window scheduled between 16/09/2026 - 2:00 UTC and 17/09/2026 - 6:00 UTC.
We're investigating options to bring back MX DBV.
We're investigating options to bring back MX DBV.
Sep 16, 2026 at 4:08 AM UTC
Investigating
We're investigating a high failure rate in MX Database verifications which started at 2:40AM UTC.
Sep 16, 2026 at 2:40 AM UTC
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