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Datto EDR — Elevated Alert Volume — "Possible Shim Database Persistence via sdbinst.exe"

Minor Impact Resolved Duration: 7d 2h 50m August 27, 2026
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Current answer

Kaseya Inc experienced a minor incident: Datto EDR — Elevated Alert Volume — "Possible Shim Database Persistence via sdbinst.exe". ServiceAlert observed recovery on Sep 3, 2026.

Official Kaseya Inc status page Current Kaseya Inc status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Monitoring
Affected Components
Detection Engine

Incident Timeline

Monitoring
Microsoft's Program Compatibility Assistant (PCA) uses sdbinst.exe to manage application compatibility databases as part of routine Windows maintenance. The August Windows update introduced known gaming compatibility issues, and Microsoft's remediation of those issues triggered sdbinst.exe activity across affected endpoints simultaneously — matching the spike pattern we observed.

The affected rule has been updated as of 9:15 AM EST and pushed to all tenants. Alert volumes should return to ...
Aug 27, 2026 at 1:31 PM UTC
Investigating
We're seeing a spike in alerts for this rule caused by a recent change in Microsoft's default behavior. This is not indicative of active threats. A rule update is expected today.

In the meantime, you can temporarily disable the rule under Policies → Detections → "Possible Shim Database Persistence via sdbinst.exe" to reduce noise until the fix is deployed.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en...
Aug 27, 2026 at 12:39 PM UTC
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