Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139). Resolved on Jun 25, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / NA3
eSignature / NA4
eSignature / USFED
eSignature / FedRAMP
eSignature / CA
eSignature / JP1
eSignature / NA1
eSignature / NA2
eSignature / EU
eSignature / DEMO
eSignature / AU
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-06-18 03:05 PM UTC until 2026-06-25 07:05 PM UTC.
Customers may have experienced issues from 2026-06-18 03:05 PM UTC until 2026-06-25 07:05 PM UTC.
Jun 25, 2026 at 7:07 PM UTC
Identified
The fix is still in progress and being deployed. We will provide an update upon resolution.
Jun 24, 2026 at 1:15 PM UTC
Identified
An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution.
Target Fix Date: June 23, 2026
Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.
Target Fix Date: June 23, 2026
Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.
Jun 18, 2026 at 10:43 PM UTC
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