Customers unable to access custom scripts following recent update (Incident 5878)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Customers unable to access custom scripts following recent update (Incident 5878). The provider currently marks this incident Investigating.
The notice publication date does not establish the outage start.
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Provider notice timeline
Affected Components
eSignature / NA1
Incident Timeline
Investigating
We are continuing to investigate this issue.
Next update will occur at or before 3p PT/ 6p ET.
Next update will occur at or before 3p PT/ 6p ET.
Sep 30, 2026 at 8:54 PM UTC
Investigating
A small subset of customer are reporting that they are unable to use their custom scripts following a recent update. We are actively investigating the issue and its cause.
Sep 30, 2026 at 8:02 PM UTC
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