Salesforce for Gen customers are unable to generate documents (Incident-5122)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Salesforce for Gen customers are unable to generate documents (Incident-5122). Resolved on Jun 16, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Salesforce for Gen customers were unable to generate documents from 2026-06-16 2:52 PM UTC until 2026-06-16 11:21 PM UTC.
Jun 16, 2026 at 11:30 PM UTC
Identified
We have identified the issue and a fix is being implemented.
Jun 16, 2026 at 10:00 PM UTC
Investigating
We continue to investigate the issue and additional resources have been engaged.
Jun 16, 2026 at 8:46 PM UTC
Investigating
We continue to investigate the issue and additional resources have been engaged.
Jun 16, 2026 at 6:28 PM UTC
Investigating
We continue to investigate the issue and additional resources have been engaged.
Jun 16, 2026 at 5:59 PM UTC
Investigating
We are continuing to investigate this issue.
Jun 16, 2026 at 4:54 PM UTC
Investigating
We are actively investigating this issue.
Jun 16, 2026 at 4:52 PM UTC
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