Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003). Resolved on Jun 3, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / EU11
eSignature / AU
CLM / EU21
eSignature / CA
eSignature / EU
CLM / NA11
CLM / NA21
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
CLM / US11
CLM / US12
CLM / US13
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers dependent on deprecated TLS ciphers may have experienced interruptions from 2026-06-02 10:49 PM UTC until 2026-06-03 12:49 AM UTC.
Jun 3, 2026 at 12:55 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 2026 at 11:56 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Jun 2, 2026 at 11:50 PM UTC
Investigating
We are currently investigating this issue.
Jun 2, 2026 at 11:32 PM UTC
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