Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Customers may see increased latency when sending and signing and intermittent errors (Incident 5232). Resolved on Jun 29, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
CLM / S2.US
CLM / S1.US
CLM / NA11
CLM / NA21
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency and intermittent errors when sending and signing from 2026-06-29 08:18 AM UTC until 2026-06-29 06:05 PM UTC.
Customers may have experienced latency and intermittent errors when sending and signing from 2026-06-29 08:18 AM UTC until 2026-06-29 06:05 PM UTC.
Jun 29, 2026 at 6:35 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Jun 29, 2026 at 6:23 PM UTC
Identified
We continue to work to implement a fix for the issue.
Jun 29, 2026 at 5:51 PM UTC
Identified
The issue has been identified and we continue our work to implement a fix.
Jun 29, 2026 at 5:16 PM UTC
Identified
We have identified the issue and a fix is being implemented.
Jun 29, 2026 at 5:07 PM UTC
Investigating
We are continuing to investigate this issue.
Jun 29, 2026 at 5:05 PM UTC
Investigating
We are actively investigating this issue.
Jun 29, 2026 at 3:30 PM UTC
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