Reports May Remain in "Exporting" Status (Incident 5020)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Reports May Remain in "Exporting" Status (Incident 5020). Resolved on Jun 4, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / AU
eSignature / CA
eSignature / EU
eSignature / FedRAMP
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
eSignature / DEMO
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Any organization reports that failed to complete during the incident can be manually re-created and run. Any scheduled reports will complete in the next run. Again, customers can manually create and run these sooner if required.
Customers may have experienced errors from 2026-06-03 05:00 AM UTC until 2026-06-04 10:50 AM UTC.
Any organization reports that failed to complete during the incident can be manually re-created and run. Any scheduled reports will complete in the next run. Again, customers can manually create and run these sooner if required.
Customers may have experienced errors from 2026-06-03 05:00 AM UTC until 2026-06-04 10:50 AM UTC.
Jun 4, 2026 at 12:22 PM UTC
Identified
Customers may be experiencing issues when attempting to export reports. Our engineering teams are engaged and have identified the cause and are working on a fix for this.
Jun 4, 2026 at 6:58 AM UTC
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