Salesforce for Gen customers may be unable to generate documents (Incident 5132)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Salesforce for Gen customers may be unable to generate documents (Incident 5132). Resolved on Jun 17, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
CLM / S1.US
CLM / S2.US
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-06-17 07:03 PM UTC until 2026-06-17 11:27 PM UTC.
Customers may have experienced issues from 2026-06-17 07:03 PM UTC until 2026-06-17 11:27 PM UTC.
Jun 17, 2026 at 11:26 PM UTC
Monitoring
We continue to monitor the environment to ensure stability.
Jun 17, 2026 at 10:58 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Jun 17, 2026 at 8:41 PM UTC
Investigating
We are actively investigating this issue.
Jun 17, 2026 at 7:28 PM UTC
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