Notification failures when utilising Outlook (Incident 5087)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Notification failures when utilising Outlook (Incident 5087). Resolved on Jun 12, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / AU
eSignature / CA
eSignature / EU
eSignature / JP1
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-06-12 02:52 AM UTC until 2026-06-12 05:43 AM UTC.
Customers may have experienced errors from 2026-06-12 02:52 AM UTC until 2026-06-12 05:43 AM UTC.
Jun 12, 2026 at 6:37 AM UTC
Monitoring
A fix has been applied and our engineering teams are actively reviewing our telemetry to confirm this fix has mitigated the issue.
Jun 12, 2026 at 6:10 AM UTC
Investigating
Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.
Jun 12, 2026 at 6:04 AM UTC
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