Some CLM NA21 customers may experience latency and timeouts when logging in, browsing documents, or performing workflow tasks (DIRCA-3921)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some CLM NA21 customers may experience latency and timeouts when logging in, browsing documents, or performing workflow tasks (DIRCA-3921). Resolved on Dec 4, 2025.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / NA21
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-12-03 11:51 PM UTC until 2025-12-04 12:10 AM UTC.
Customers may have experienced errors from 2025-12-03 11:51 PM UTC until 2025-12-04 12:10 AM UTC.
Dec 4, 2025 at 12:51 AM UTC
Investigating
We are currently investigating this issue.
Dec 4, 2025 at 12:46 AM UTC
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