Some users may encounter unsuccessful document uploads, version updates or other intermittent errors. (DIRCA-3912)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some users may encounter unsuccessful document uploads, version updates or other intermittent errors. (DIRCA-3912). Resolved on Dec 3, 2025.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / EU21
CLM / NA11
CLM / NA21
CLM / US13
CLM / UAT NA11
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-12-03 02:53 PM UTC until 2025-12-03 10:23 PM UTC.
Customers may have experienced errors from 2025-12-03 02:53 PM UTC until 2025-12-03 10:23 PM UTC.
Dec 3, 2025 at 10:47 PM UTC
Identified
We are continuing to roll out the fix for this issue.
Dec 3, 2025 at 9:24 PM UTC
Identified
A fix is being rolled out now
Dec 3, 2025 at 7:11 PM UTC
Identified
New documents are unaffected. A small subset of documents created during the window are unable to be updated. We are working on a fix for the subset of documents
Dec 3, 2025 at 6:33 PM UTC
Identified
We are continuing to work on a fix for this issue.
Dec 3, 2025 at 6:21 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Dec 3, 2025 at 5:21 PM UTC
Investigating
We are currently investigating this issue.
Dec 3, 2025 at 4:59 PM UTC
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