Some customers may experience failures trying to create or update expressions that use XML (DIRCA-3916)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some customers may experience failures trying to create or update expressions that use XML (DIRCA-3916). Resolved on Dec 3, 2025.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / EU21
CLM / NA11
CLM / NA21
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-12-03 18:58 PM UTC until 2025-12-03 21:48 UTC.
Customers may have experienced errors from 2025-12-03 18:58 PM UTC until 2025-12-03 21:48 UTC.
Dec 3, 2025 at 10:19 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Dec 3, 2025 at 10:01 PM UTC
Identified
We are continuing to work on a fix for this issue.
Dec 3, 2025 at 9:38 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Dec 3, 2025 at 9:07 PM UTC
Investigating
We are currently investigating this issue.
Dec 3, 2025 at 8:54 PM UTC
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