Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190). Resolved on Jun 25, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
CLM / NA21
CLM / S1.US
CLM / NA11
eSignature / NA2
eSignature / NA4
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced latency for any sending actions involving conversions, generating documents and accessing tasks from 2026-06-25 07:20 PM UTC until 2026-06-26 06:20 PM UTC.
Jun 25, 2026 at 10:29 PM UTC
Identified
We have identified the issue and a fix is being implemented.
Jun 25, 2026 at 8:57 PM UTC
Investigating
We are continuing to investigate this issue.
Jun 25, 2026 at 8:36 PM UTC
Investigating
We are actively investigating this issue.
Jun 25, 2026 at 8:11 PM UTC
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