Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968). Resolved on May 28, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / AU
eSignature / CA
eSignature / EU
eSignature / FedRAMP
eSignature / JP1
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
eSignature / USFED
eSignature / DEMO
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced issues from 2026-05-28 02:06 AM UTC until 2026-05-28 04:29 PM UTC.
Some customers may have experienced issues from 2026-05-28 02:06 AM UTC until 2026-05-28 04:29 PM UTC.
May 28, 2026 at 4:29 PM UTC
Identified
Engineers have identified the root cause and are executing a fix.
May 28, 2026 at 3:50 PM UTC
Identified
Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.
May 28, 2026 at 2:51 PM UTC
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