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40%of 50 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
45.8%
24
13
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Service Degradation Affecting Zoom for Google Workspace Add-On
The issue preventing users ability to add Zoom app in Google Calendar Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
Our team continue to work on a resolution with our partner, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We have successfully identified the root cause affecting users ability to add Zoom app in 3P Calendar Services.
Our team is actively working on a resolution with our partner, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting users ability to add Zoom app in 3P Calendar Services.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
September 2026
Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.
The service degradation affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
investigating
We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Customer with Polycom Devices Going Offline
We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Customer Using Polycom Devices Going Offline
The issue affecting customers using Polycom devices going offline has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
A significant number of Polycom devices are back online, and service has been restored for the majority of affected users.
We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline.
We will continue to monitor the service closely and provide further updates as progress is made.
Thank you for your patience and understanding.
identified
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified.
We will keep you informed with timely updates as progress is made.
investigating
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Thank you for your patience.
investigating
We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Live Transcription Services.
The service degradation affecting Live Transcription services has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the service degradation affecting Live Transcription Services.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
investigating
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting Live Transcription Services.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
We are actively working with our carrier partner to resolve the issue.
We will share updates as soon as they become available.
investigating
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Live Transcription Services.
The service degradation affecting Live Transcription services has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the service degradation affecting Live Transcription Services.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
investigating
We are currently investigating a service degradation with Live Transcription Services.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Apple Login for Zoom Sign-in.
The issue affecting a subset of users with Apple Login for Zoom Sign-in has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the service degradation affecting a subset of users with Apple Login for Zoom Sign-in.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting a subset of users with Apple Login for Zoom Sign-in.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Service Degradation Affecting Zoom Phone Outbound Calls in China Region
The issue affecting Zoom Phone outbound calls has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have successfully identified the root cause affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Legacy Incident Archive
106 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Service Degradation Affecting Zoom Whiteboard and Notes in Saudi Arabia.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting Zoom Whiteboard and Notes has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the service degradation with the Zoom Whiteboard and Notes.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting Zoom Whiteboard and Notes in Saudi Arabia.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service degradation affecting Learning Center Webpages
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue preventing users from accessing Learning Center Webpages has been resolved by the vendor.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We are currently investigating a service degradation affecting users from accessing Learning Center webpages.
Our team is actively working with the vendor to resolve the issue. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Meeting Recordings in Australia and Japan
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service degradation affecting Zoom Meeting Recordings in Australia and Japan has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have successfully identified the root cause affecting Zoom Meeting Recordings in Australia and Japan.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are seeing a subset of users can’t start Zoom Meeting Recordings in Australia and Japan
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
A Subset of users experiencing Issues with Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our carrier partner has resolved the issue where a subset of users experiencing issues with Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the root cause affecting Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region.
We are working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating an issue related to our carrier which is affecting Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
A small subset of ZCC customers may have experienced inbound call failures in Unites States
Source not attested
Last archived state: resolved
View archived record details
monitoring
On 06/04/2026, Between 01:28 UTC to 03:23 UTC, Users may have experienced inbound call failures in Unites States.
This incident has been resolved and the affected services have been restored.
Service Degradation Affecting Slides and Sheets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting Slides and Sheets has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the service degradation affecting Slides and Sheets.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation with Slides and Sheets
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Intermittent Service Degradation Affecting submitting inquiries through our Contact Sales pages
Source not attested
Last archived state: resolved
View archived record details
monitoring
On 1 June 2026, between 11:00 and 14:50 UTC, a subset of customers experienced intermittent issues submitting inquiries through our Contact Sales pages. The issue has been resolved, and all services are operating normally.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 2026
Service Degradation Affecting Zoom Support Website
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A service degradation affecting Zoom Support Website has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
investigating
We are currently investigating a service degradation affecting Zoom Support Website.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.
We appreciate your patience as we work to resolve this issue.
Service Degradation with Live Transcription and Call Summary in the Australia Region
Source not attested
Last archived state: resolved
View archived record details
monitoring
On 5/29/2026 between 00:04 UTC and 00:41 UTC Live Transcription and Call Summary in the Australia region was degraded for a subset of users. The issue has been resolved and service has been restored.
Service Degradation Affecting Zoom AI Companion in United States
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our team will continue to monitor the situation closely and keep you informed of any further developments.
monitoring
On May 28, 2026, between 14:59 - 15:24 UTC, a subset of users may have experienced issues with Zoom AI Companion.
This incident has been resolved and the affected services have been restored.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
