Service Degradation Affecting Zoom Phone Outbound Calls in China Region
View the provider incident record →Current answer
Zoom experienced a minor incident: Service Degradation Affecting Zoom Phone Outbound Calls in China Region. ServiceAlert observed recovery on Sep 16, 2026.
Looking for an update now? Check the current status, or follow Zoom for future changes.
Incident Lifecycle
Affected Components
Calling (Inbound/Outbound)
Incident Timeline
Monitoring
The issue affecting Zoom Phone outbound calls has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Sep 16, 2026 at 4:29 AM UTC
Identified
We have successfully identified the root cause affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 16, 2026 at 4:15 AM UTC
Investigating
We are currently investigating a service degradation affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Sep 16, 2026 at 4:00 AM UTC
Was your business affected by this Zoom outage?
Follow Zoom and route available status alerts to email or a team channel.