Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
View the provider incident record →Current answer
Zoom experienced a minor incident: Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region. ServiceAlert observed recovery on Sep 21, 2026.
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Incident Lifecycle
Affected Components
Chat Agent
AI Expert Assist
Incident Timeline
Monitoring
The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Sep 21, 2026 at 4:20 PM UTC
Identified
We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 21, 2026 at 3:45 PM UTC
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