Service Degradation Affecting Customer with Polycom Devices Going Offline
View the provider incident record →Current answer
Zoom experienced a minor incident: Service Degradation Affecting Customer with Polycom Devices Going Offline. ServiceAlert observed recovery on Sep 25, 2026.
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Incident Lifecycle
Affected Components
Devices (Softphones/Deskphones)
Incident Timeline
Investigating
We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Sep 25, 2026 at 5:45 PM UTC
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