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40%of 50 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
45.8%
24
13
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Service Degradation Affecting Zoom for Google Workspace Add-On
The issue preventing users ability to add Zoom app in Google Calendar Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
Our team continue to work on a resolution with our partner, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We have successfully identified the root cause affecting users ability to add Zoom app in 3P Calendar Services.
Our team is actively working on a resolution with our partner, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting users ability to add Zoom app in 3P Calendar Services.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
September 2026
Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.
The service degradation affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
investigating
We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Customer with Polycom Devices Going Offline
We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Customer Using Polycom Devices Going Offline
The issue affecting customers using Polycom devices going offline has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
A significant number of Polycom devices are back online, and service has been restored for the majority of affected users.
We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline.
We will continue to monitor the service closely and provide further updates as progress is made.
Thank you for your patience and understanding.
identified
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified.
We will keep you informed with timely updates as progress is made.
investigating
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Thank you for your patience.
investigating
We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Live Transcription Services.
The service degradation affecting Live Transcription services has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the service degradation affecting Live Transcription Services.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
investigating
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting Live Transcription Services.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
We are actively working with our carrier partner to resolve the issue.
We will share updates as soon as they become available.
investigating
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Live Transcription Services.
The service degradation affecting Live Transcription services has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the service degradation affecting Live Transcription Services.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
investigating
We are currently investigating a service degradation with Live Transcription Services.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Apple Login for Zoom Sign-in.
The issue affecting a subset of users with Apple Login for Zoom Sign-in has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the service degradation affecting a subset of users with Apple Login for Zoom Sign-in.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting a subset of users with Apple Login for Zoom Sign-in.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Service Degradation Affecting Zoom Phone Outbound Calls in China Region
The issue affecting Zoom Phone outbound calls has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have successfully identified the root cause affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Legacy Incident Archive
106 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service Degradation Affecting Subset of Users using Zoom AI API Service in US Region
Source not attested
Last archived state: resolved
View archived record details
Zoom AI API
monitoring
On August 25, between 01:40 UTC to 05:37 UTC, subset of users might have encountered issue using Zoom AI API service in US region. The issue has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Service Degradation Affecting Meeting Chat Services
minorSource not attested
Last archived state: resolved
View archived record details
In-Meeting Chat/Polling
monitoring
The issue affecting users' ability to use meeting chat has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have successfully identified the root cause affecting users ability to use meeting chat.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting users ability to use meeting chat.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting File Search in Zoom Hub
minorSource not attested
Last archived state: resolved
View archived record details
Zoom Hub
monitoring
The issue affecting users ability to search file in Zoom Hub has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have successfully identified the root cause affecting users ability to search file in Zoom Hub.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting users ability to search file in Zoom Hub.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Meta integration for Zoom.
minorSource not attested
Last archived state: resolved
View archived record details
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta)
monitoring
The service degradation with Meta integration for Zoom has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We continue to work on a resolution, and we will keep you informed with timely updates as progress is made.
We appreciate your patience as we work to resolve this issue.
identified
We continue to work on a resolution, and we will keep you informed with timely updates as progress is made.
We appreciate your patience as we work to resolve this issue.
identified
We have successfully identified the root cause affecting Meta integration for Zoom.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
identified
We are currently investigating a service degradation affecting Meta integration for Zoom.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Canvas in US Region.
Source not attested
Last archived state: resolved
View archived record details
Zoom Canvas
monitoring
On 08/21/2026, Between 08:56 UTC to 09:32 UTC, users may have experienced issues with Zoom Canvas in US Region. We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.
Thank you for your patience.
Service Degradation Affecting Zoom Virtual Agent
Source not attested
Last archived state: resolved
View archived record details
Voice AgentChat Agent
monitoring
We have successfully identified the root cause affecting Zoom virtual agent.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
A subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region
Source not attested
Last archived state: resolved
View archived record details
monitoring
Between 21:04 UTC and 21:26 UTC on August 13, 2026, a subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region. This issue has been resolved.
Service Degradation Affecting CX Analytics
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service degradation with CX Analytics that occurred from 15:05 UTC to 17:27 UTC has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have successfully identified the root cause affecting CX Analytics.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation with CX Analytics.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service degradation with Zoom Contact Center smart note generation impacting a subset of users.
Source not attested
Last archived state: resolved
View archived record details
monitoring
On 08/11/2026, Between 13:05 UTC to 14:30 UTC, A subset of users may have experienced issues with Zoom Contact Center smart note generation.
This incident has been resolved and the affected services have been restored.
Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
identified
We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
investigating
We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
