Service Degradation Affecting Customer Using Polycom Devices Going Offline
View the provider incident record →Current answer
Zoom experienced a minor incident: Service Degradation Affecting Customer Using Polycom Devices Going Offline. ServiceAlert observed recovery on Oct 10, 2026.
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Incident Lifecycle
Affected Components
Devices (Softphones/Deskphones)
Incident Timeline
Monitoring
The issue affecting customers using Polycom devices going offline has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Oct 10, 2026 at 4:25 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 10, 2026 at 1:32 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 9, 2026 at 1:34 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 8, 2026 at 2:40 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 7, 2026 at 3:02 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 6, 2026 at 1:31 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 5, 2026 at 1:32 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 4, 2026 at 1:28 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 3, 2026 at 1:31 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 2, 2026 at 1:31 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Oct 1, 2026 at 1:33 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 30, 2026 at 1:30 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 29, 2026 at 1:22 AM UTC
Identified
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 28, 2026 at 1:19 AM UTC
Identified
A significant number of Polycom devices are back online, and service has been restored for the majority of affected users.
We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline.
We will continue to monitor the service closely and provide further updates as progress is made.
Thank you for your patience and understanding.
We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline.
We will continue to monitor the service closely and provide further updates as progress is made.
Thank you for your patience and understanding.
Sep 27, 2026 at 10:44 AM UTC
Identified
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 27, 2026 at 4:01 AM UTC
Identified
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 26, 2026 at 8:01 PM UTC
Identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 26, 2026 at 1:51 PM UTC
Identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 26, 2026 at 5:32 AM UTC
Identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 26, 2026 at 1:31 AM UTC
Identified
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Sep 25, 2026 at 10:31 PM UTC
Identified
The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified.
We will keep you informed with timely updates as progress is made.
We will keep you informed with timely updates as progress is made.
Sep 25, 2026 at 8:20 PM UTC
Investigating
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Thank you for your patience.
Thank you for your patience.
Sep 25, 2026 at 7:11 PM UTC
Investigating
We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Sep 25, 2026 at 5:45 PM UTC
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