A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue affecting Domestic Brands towards Smartfren Network. You might experience missing or delayed outbound SMS and delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France Silent Authentication - Service degradation affecting the Bouygues Telecom network
A fix has been implemented and we are monitoring the results.
investigating
Our Partner has confirmed the issue is at the end operator side, and they are still investigating the issue at their end, as soon as we get more details we will be sharing accordingly.
If you have any questions or concerns, please contact api.support.vonage.com
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Belgium Voice - Degradation towards all network affecting Long Virtual Numbers
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that there was service degradation for outbound calls towards all network affecting Belgium long virtual numbers.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation affecting subset of Italy LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of Italy LVNs. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of Italy LVNs.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery degradation affecting a subset of Short Codes sending towards US Networks
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of short Codes to US networks. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of short Codes sending to US Networks.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
We are aware of an issue impacting a small number of outbound calls to US destinations via Voice API and SIP Trunking. We are actively working to resolve the issue as soon as possible.
We will provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
We are aware of issues that may be impacting the email channel of Verify API. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com.
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our US supplier about an issue impacting delivery for MMS messages towards multiple network operators. You might experience delayed MMS messages for US Shortcodes, Longcodes, TFN numbers.
The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Thailand SMS - Delivery Degradation of Pre-Registered brands towards all networks
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for pre-registered brands towards all networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
France SMS - Degradation for Inbound SMS towards France Long Virtual Numbers
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing inbound SMS delivery degradation for messages sending towards a subset of our France Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Voice API issue in the US Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice API services in the US region.
We'll continue to provide further updates here within 8 hours and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of voice issues that may be impacting your Voice API calls in the US region. Customers may encounter voice traffic requests timing out.
We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
USA MMS - Delivery degradation towards T-Mobile
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing a MMS degradation towards T-Mobile network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France Silent Authentication - Service degradation affecting the Orange network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Orange network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Myanmar SMS - Delivery Degradation towards Ooredoo Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Myanmar Ooredoo.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Peru SMS - Delivery degradation towards Entel network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Peru Entel network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery Degradation towards SFR Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards SFR Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
[Video API] Archive uploading to custom cloud storage fails in Vonage Video API Unified Environment
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
identified
The issue has been identified, and a fix is now being implemented. We'll update soon once the incident is fully recovered.
investigating
Our engineering team is working to resolve the issue.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your Archive uploading to custom cloud storage. The issue affects Vonage Video API Unified Environment only and does not impact Vonage Video API OpenTok environment.
Archives are not being lost. Affected archives are stored in fallback storage up to 72 hours and can be downloaded manually from the Video API dashboard [Video Logs] section.
Our engineers are working to quickly resolve the issue.
Thank you for your patience and understanding.
If ...
Nigeria SMS - Delivery Degradation towards MTN network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Service issue in 10DLC SMS platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in 10DLC SMS services.
We'll continue to provide further updates here within the next 2 hours, and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
identified
Our engineering team has identified the issue that may be impacting your outbound SMS delivery using 10DLC numbers and has applied initial mitigations.
We will continue to provide further updates within the next 2 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
Our engineering team is working to resolve the issue that may be impacting your SMS delivery using 10DLC numbers.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
