A fix has been implemented and we are monitoring the results.
investigating
Our Partner has confirmed the issue is at the end operator side, and they are still investigating the issue at their end, as soon as we get more details we will be sharing accordingly.
If you have any questions or concerns, please contact api.support.vonage.com
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Belgium Voice - Degradation towards all network affecting Long Virtual Numbers
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that there was service degradation for outbound calls towards all network affecting Belgium long virtual numbers.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation affecting subset of Italy LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of Italy LVNs. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of Italy LVNs.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery degradation affecting a subset of Short Codes sending towards US Networks
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of short Codes to US networks. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of short Codes sending to US Networks.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
We are aware of an issue impacting a small number of outbound calls to US destinations via Voice API and SIP Trunking. We are actively working to resolve the issue as soon as possible.
We will provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
We are aware of issues that may be impacting the email channel of Verify API. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com.
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our US supplier about an issue impacting delivery for MMS messages towards multiple network operators. You might experience delayed MMS messages for US Shortcodes, Longcodes, TFN numbers.
The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Thailand SMS - Delivery Degradation of Pre-Registered brands towards all networks
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for pre-registered brands towards all networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by one of our suppliers regarding Voice calls affecting from/to subset of our Vonage LVNs towards Mexico.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues impacting Conversational Connect
Source not attested
Last archived state: resolved
View archived record details
Vonage Conversational Connect
monitoring
We are aware of an issue that affected Conversational Connect, caused by a third-party supplier outage which resulted in tasks not being dispatched.
The issue has been identified and services are recovering. We are actively monitoring the situation to confirm full stability of the Experiences.
We will provide a further update after 2 hours or sooner if the situation changes.
We apologise for any inconvenience caused.
USA SMS - Delivery degradation affecting 10DLC messages for all networks
minorSource not attested
Last archived state: resolved
View archived record details
SMS North America
investigating
We are working with our supplier/partner towards resolution of the issue. We will keep you posted as soon as we have update from them.
investigating
We have been notified by our supplier about delivery degradation for 10DLC messages sent from and towards USA all networks.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in Voice API platform in Europe East (eu-4) region
Source not attested
Last archived state: resolved
View archived record details
Voice API
monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice API calls in the Europe East (eu-4) region. We have applied initial mitigations and continue to monitor service stability. We'll continue to provide further updates here within the next 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Belgium SMS - Delivery degradation towards Proximus, Telenet, Base networks
minorSource not attested
Last archived state: resolved
View archived record details
SMS Europe
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Proximus, Telenet, Base network. You may experience failures or delays for Outbound SMS sending towards Proximus, Telenet, Base network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Kingdom SMS - Delivery Degradation towards United Kingdom Lycamobile Network
minorSource not attested
Last archived state: resolved
View archived record details
SMS Europe
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards UK Lycamobile network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Australia Voice - Degradation affecting Fixed Line Numbers
minorSource not attested
Last archived state: resolved
View archived record details
Voice APAC
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed voice call degradation affecting Outbound calls from Australia Fixed Line Numbers.
We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
United Kingdom SMS - Delivery Degradation towards United Kingdom Lycamobile Network
minorSource not attested
Last archived state: resolved
View archived record details
SMS Europe
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards UK Lycamobile network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Sweden SMS - Delivery degradation affecting Telia Sweden
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have been notified by our supplier about delivery degradation for messages sent towards Telia Sweden.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Colombia SMS - Delivery degradation towards Movistar
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Movistar Colombia.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA MMS - Latency affecting MMS messages sent towards T-Mobile network
minorSource not attested
Last archived state: resolved
View archived record details
MMS North America
investigating
We have been notified by our suppliers about MMS Delivery Delays from a Subset of Short Codes to T-Mobile United States. You might experience delayed MMS messages for US shortcodes sending to T-Mobile.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
