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94.4%of 54 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.4%
28
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating potential degraded performance with Verification Decisions.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
An issue has been identified with one of our third party providers causing an increase in auto verification decision times in our US regions.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating potential degraded performance with Verification Decisions.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
A fix has been implemented and we are monitoring the results.
identified
We are investigating degraded performance affecting Verification Decisions for a small subset of verifications in the US region.
Our team has identified the contributing issue and redirected new traffic to a healthy environment. A limited number of in-progress verifications in the US region may experience delayed decisions. We will provide an update shortly.
identified
We are currently investigating potential degraded performance with Verification Decisions.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Our service is experiencing issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been successfully deployed.
While services are returning to operational level, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
monitoring
The issue has been traced back to an upstream infrastructure outage affecting our platform.
We are working closely with the provider to monitor the resolution and restore full functionality.
identified
The issue has been identified.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating potential degraded performance with Verification Decisions.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
May 2026
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Hello!
We wanted to to inform you that our session expiry is currently experiencing issues, which prevents sessions from getting expired/abandoned once the sessions is past it's validity date. Please also note that decision webhooks notifying about expired/abandoned sessions are also not being sent because of this issue at hand
The root cause of the issue was already identified, further impact mitigated and we are waiting for the session backlog to clear out. We will keep you posted on new...
April 2026
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been successfully deployed.
While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
identified
The root cause of the issue has been identified.
Our team is prioritized on deploying a fix.
investigating
We are currently investigating potential degraded performance with INE/ CURP 2.0 validation check.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been successfully deployed.
While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
identified
The root cause of the issue has been identified.
Our team is prioritized on deploying a fix.
investigating
Thank you for your patience. We have identified the components with the issue.
Our team is actively investigating the root cause, and we will share a status update shortly.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been successfully deployed.
While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
investigating
We are currently investigating potential degraded performance with API.
Our team is working on identifying root cause of the issue that is contributing to increased latency/ errors on requests to public API and will provide an update shortly.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
The fix has been successfully deployed.
While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
identified
The root cause of the issue has been identified.
Our team is prioritized on deploying a fix.
investigating
We are continuing to investigate this issue.
investigating
Thank you for your patience. We have identified the components with the issue.
Our team is actively investigating the root cause, and we will share a status update shortly.
investigating
We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected.
We will provide an update on our findings as soon as possible.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected.
We will provide an update on our findings as soon as possible.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
The fix has been successfully deployed.
While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Thank you for your patience. We have identified the components with the issue.
Our team is actively investigating the root cause, and we will share a status update shortly.
March 2026
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Hello!
We have identified ongoing issues with our AML Screening webhooks, for which updated screening results do not contain any information on the found matches;
Our teams are investigating the root cause of the issue and will start working on a fix as soon as possible.
Sorry for the inconvenience and we will keep you updated!
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Hmm. Something seems to be up with the API
We are checking it out and will update you shortly.
Sorry for the inconvenience!
