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94.4%of 54 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.4%
28
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating potential degraded performance with Verification Decisions.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
An issue has been identified with one of our third party providers causing an increase in auto verification decision times in our US regions.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating potential degraded performance with Verification Decisions.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
A fix has been implemented and we are monitoring the results.
identified
We are investigating degraded performance affecting Verification Decisions for a small subset of verifications in the US region.
Our team has identified the contributing issue and redirected new traffic to a healthy environment. A limited number of in-progress verifications in the US region may experience delayed decisions. We will provide an update shortly.
identified
We are currently investigating potential degraded performance with Verification Decisions.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting one of our third-party providers and are working closely with them to resolve it as quickly as possible.
Because the issue is intermittent, some sessions may experience higher-than-normal decision latency, while others may not be affected.
We will continue to provide updates as more information becomes available.
investigating
We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected.
We will provide an update on our findings as soon as possible.
July 2026
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively monitoring an issue that is causing some automated sessions to experience higher decision times than usual.
This issue is not affecting all sessions, so you may or may not be impacted.
Our team is currently investigating the root cause. We will provide another update as soon as we identify the affected component and have more information to share.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting one of our third-party providers and are working closely with them to resolve it as quickly as possible.
Because the issue is intermittent, some sessions may experience higher-than-normal decision latency, while others may not be affected.
We will continue to provide updates as more information becomes available.
investigating
We are currently investigating potential degraded performance with Verification Decisions.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating potential degraded performance with Verification Decisions.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome.
WHO IS AFFECTED
- Customers processing verifications in our US region only. Other regions are unaffected.
- Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage.
WHAT YOU MAY SEE
- Slower decisions (most common): verifications take l...
identified
We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome.
WHO IS AFFECTED
- Customers processing verifications in our US region only. Other regions are unaffected.
- Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage.
WHAT YOU MAY SEE
- Slower decisions (most common): verifications take l...
identified
We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision.
Our team is actively working to resolve the issue as quickly as possible and minimize the impact.
We apologize for the inconvenience and appreciate your patience.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision.
Our team is actively working to resolve the issue as quickly as possible and minimize the impact.
We apologize for the inconvenience and appreciate your patience.
June 2026
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been successfully deployed.
While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
investigating
We have identified an issue that is preventing new Veriff accounts from being created. This issue does not affect existing customers or their ability to use the service; it only impacts the creation of new accounts.
Our team is actively investigating the root cause and working to implement a fix. We will provide updates as more information becomes available.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
The root cause of the issue has been identified.
Our team is prioritized on deploying a fix.
investigating
We have identified an issue affecting manual verifications that may cause delays in verification decisions.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We identified an issue affecting the search service in Veriff Station that caused some search requests to fail and return errors.
The issue has been resolved, and a fix has been deployed. We are actively monitoring the service to ensure continued stability and performance.
identified
The issue has been identified and a fix is being implemented.
investigating
Thank you for your patience. We have identified the components with the issue.
Our team is actively investigating the root cause, and we will share a status update shortly.
Our service is experiencing issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified an issue affecting one of our services, resulting in longer-than-expected decision times for verifications.
A fix has already been deployed; however, some related effects are still being mitigated as the changes continue to propagate through the system.
Our team is actively monitoring the situation and will provide further updates as they become available.
