Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow.
Additional information will be posted here when it becomes available.
Microsoft 365 Teams External Inbound and Outbound Calling Issues Reported
Microsoft has restored full functionality of Microsoft TEAMS. We will continue to monitor this system for stability. If you still experience issues with external inbound and outbound calling, contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Microsoft is investigating issues with its external inbound and outbound calling for Teams. Updates will be posted here as they become available.
Planter is repairing a break in the 432-count fiber in Covington, GA. Crews continue to make progress on both sides of the damaged areas. On the west side, crews are currently placing new fiber. Once crews fully place and secure the new fiber, they will begin splicing in that area. On the east side, restoration efforts are also progressing, with additional splicing resources engaged to help expedite repairs and restore services as quickly as possible. We remain closely engaged with the field teams and continue to monitor progress throughout the restoration process. We will provide further updates, including an estimated time of restoration (ETR), as soon as additional information becomes available.
identified
Crews continue to make progress on both sides of the damaged areas, but still no ETR.
identified
Planter Telephone has confirmed that a fiber cut is affecting services in the area, and its field teams are actively locating the damage, assessing the impact, and coordinating the necessary repairs. At this time, Planter has not provided an estimated time of restoration (ETR). Zayo will continue to closely monitor Planter's progress and remain engaged as repair efforts move forward.
identified
Planter Telephone is investigating a fiber cut in Covington, GA, there is no ETR available.
investigating
We are continuing to investigate this issue.
investigating
Network Support Services (NSS) is currently investigating a multi-site outage affecting Planter Telephone locations. Zayo is currently investigating the issue.
Updates will be posted here as they become available.
Sites Affected:
- Camden County Schools
- Screven County Schools
- Lincoln County Schools
- Burke County Schools
- Taliaferro County Schools
- Wilkes County Schools
- Bryan County Schools
- Candler County Schools
- Jenkins County Schools
- Bulloch County Schools
Network Support Services (NSS) is reporting a multi-site DOE outage affecting Planter last-mile locations. Zayo is investigating the root cause. There is no ETR currently. Updates will be provided when possible.
Sites Affected:
-Jenkins County Schools
-Candler County Schools
-Bulloch County Schools
-Bryan County Schools
-Lincoln County Schools
-Burke County Schools
-Screven County Schools
-Taliaferro County Schools
-Wilkes County Schools
Information Technology Services (ITS) is aware of an issue affecting some Microsoft 365 services following updates implemented by Microsoft on August 31, 2026. Users may experience intermittent service disruptions, performance degradation, authentication issues, or unexpected application behavior.
Our team is actively monitoring the situation and working with Microsoft to identify the root cause and determine the appropriate remediation steps.
Impact:
- Some users may be unable to access M...
Users are experiencing Intermittent issues when accessing the OneUSG Connect Careers portal, including posting and removing job openings. There is no workaround at this time.
The OneUSG Connect team is working to identify the root cause and determine and resolution. We will let you know when functionality is restored.
Abraham Baldwin Agricultural CollegeAlbany State UniversityGeorgia College & State UniversityUSO Shared Services CenterValdosta State University
identified
Network Support Services (NSS) is reporting a fiber cut between Guyton and Fairfax.
Services are running in protect for schools on the Augusta Ring and Southeast Ring, as well as Georgia College and State University (GAC) and Shared Services Center (SSC) on the Central Ring, and Albany State University - East Campus (ALB), Abraham Baldwin Agricultural College (ABAC), Valdosta State University (VAL), and Albany State University - West Campus (DAR) on the Southwest Ring.
Accelecom has no cu...
Alma Telephone Company (ATC) has confirmed the cut location but crews aren't yet onsite, so still no ETR.
identified
Network Support Services (NSS) is reporting there is a fiber cut between South Georgia State College - Waycross Campus (WAY) and College of Coastal Georgia (BRU2). The campus handoff itself is running in protect and should be unaffected overall but Boldyn/Apogee services are impacted by the current outage.
Alma Telephone Company (ATC) is aware of the fiber cut but has no current ETR.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Vendor Maintenance - Georgia Film Academy to 56 Marietta Street
Source not attested
Last archived state: resolved
View archived record details
identified
Sohonet is continuing to perform emergency maintenance for service degradation. There is no ETR at this time.
No outages are expected; services should run in protect.
Circuit: SNW-00207240
Sites Affected:
Georgia Film Academy (GFA) at Trilith
56 Marietta Street (56M)
Vendor Maintenance - Georgia Film Academy to 56 Marietta Street
Source not attested
Last archived state: resolved
View archived record details
identified
Sohonet is performing emergency maintenance for service degradation. There is no ETR at this time.
No outages are expected; services should run in protect.
Circuit: SNW-00207240
Sites Affected:
Georgia Film Academy (GFA) at Trilith
56 Marietta Street (56M)
GeorgiaVIEW - Brightspace Issues Reported
Source not attested
Last archived state: resolved
View archived record details
monitoring
Between approximately 9:44 p.m. and 9:56 p.m. on Thursday, May 7, 2026, Brightspace was unavailable.
Brightspace functionality has been restored, and Information Technology Services (ITS) is currently monitoring.
In the event that you experience any further issues with access to with Brightspace, please contact the USG Service Desk at support@usg.edu<mailto:support@usg.edu> or 877-251-2644.
investigating
Information Technology Services (ITS) has been notified that Brightspace is unavailable. D2L is working to restore functionality as quickly as possible. Updates will be provided as they are available.
OneUSG Connect Issues Reported
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
OneUSG Connect Support has restored full functionality of access to OneUSG Connect. We will continue to monitor this system for stability. If you are still experiencing issues with access to OneUSG Connect, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
OneUSG Connect is experiencing an unexpected outage and is not available.
We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.
If you have questions or concerns, please contact the USG Service Desk by email at support@usg.edu
PeachNet Cloud Backup Issues Reported
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue. Updates will be posted here as soon as they are available.
investigating
Information Technology Services (ITS) is currently investigating reports of issues with PeachNet Cloud Backup. Affected users may be experiencing problems logging into Avamar. Backups are functioning normally, but Avamar login is unavailable.
Additional information will be posted here as it becomes available.
April 2026
GeorgiaBEST Managed Services Issue Reported - Atlanta Metropolitan State College
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting with Banner. Additional information will be posted here when the issues are confirmed.
Sites Affected: Atlanta Metropolitan State College
D2L Impacting Event Notification - Brightspace Community and ASC Homepage
Source not attested
Last archived state: resolved
View archived record details
investigating
Information Technology Services (ITS) is currently investigating reports of impaired service disruptions with the Brightspace Community and ASC Homepage. We are investigating and will provide an update as soon as possible.
Users at the following Institutions and organizations may be affected:
USG QPROD Institutions:
* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State Colle...
Multi-Site Windstream Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
The Windstream field technician has identified the damage location in Dawson, GA, which was caused by an auto accident. Appropriate repair teams are being engaged to proceed with restoration efforts.
investigating
Information Technology Services (ITS) is reporting a multi-site Windstream outage affecting the following locations:
- Clay County Schools
- Marion County Schools
- Terrell County Schools
- Terrell RYDC
Zayo/ENA is investigating the root cause of the disruptions. There is currently no ETR for resolving the issue, but updates will be posted as they become available.
