We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Impacts to reporting urgent or production down issues may be experienced due to on-going Microsoft 365 issues.
If you need to report a production-down issue to USG Service Desk, please contact the USG Service Desk after-hours on call phone directly by calling: 404-831-3669.
Microsoft Update: Microsoft has made additional progress towards recovery, with actions now completed across portions of affected infrastructure and traffic being restored. We're seeing improvements in key scenarios, including mailbox access and delayed email processing, though some intermittent issues may continue. Our focus is extending these recovery actions across remaining affected infrastructure while continuing stabilization and adding capacity to improve consistency.
investigating
Current status: We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected. We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances.
investigating
Current status: We’re applying infrastructure capacity improvements where possible in an effort to help support traffic in regions coming online. We’re continuing to monitor the results of changes applied so we can identify strategic actions that can help to improve service health across all affected regions.
investigating
Current status: Our investigation has found that a process on the affected servers responsible for establishing secure connections becomes overwhelmed, causing the servers to stop processing requests. We're preparing a configuration change to address this behavior that can be applied across all affected servers, and we're validating it on a subset of servers before applying it more broadly alongside restarts of the affected infrastructure. In parallel, we've begun reverting a recent network configuration change that correlates with the start of impact and are monitoring to determine whether this contributes to recovery. The temporary traffic limitations we previously described are now in effect in specific locations. We're monitoring the affected servers in those locations to confirm whether they remain stable while handling a narrower set of connections, after which we'll gradually reintroduce additional traffic.
investigating
Current status: While the servers we've returned to service initially remain healthy, we've observed that they can become unresponsive again once they begin receiving traffic; we're analyzing diagnostic data to determine what's triggering this behavior. In parallel, we're temporarily limiting which types of traffic can reach the affected infrastructure in specific locations.
Additionally, we're rebuilding a subset of affected servers using a previous software configuration to validate if this prevents them from becoming unresponsive. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as status.cloud.microsoft if the admin center is not available to you.
investigating
Current status: We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.
investigating
Microsoft 365 Update:
We've validated an alternative service health check method, which allowed a subset of affected servers to successfully return to service. We're now applying this change more broadly. We're also preparing automated recovery systems to continually detect and restart unresponsive servers, to maintain service stability while this change progresses. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as status.cloud.microsoft if the admin center is not available to you.
investigating
Update: Microsoft status- testing a configuration change to address a problem that's causing servers to fail automated health checks and become unavailable. In parallel, they've initiated a restart of all affected servers and are monitoring health as they return to service. More info under EX1550543
investigating
Information Technology Services (ITS) is aware of an issue affecting some Microsoft 365. They are currently investigating an issue impacting multiple Microsoft 365 services and determined the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors.
Microsoft engineers began redistributing connection traffic across global infrastructure to balance the load and recover services. They will update the outage status once the outage is repaired.
Updates will be posted here as they become available.
Internal USO Services - USO Microsoft 365
Information Technology Services (ITS) has restored full functionality of USG Web Services (www.usg.edu). We will continue to monitor this system for stability. Users logging into the CMS to make website edits will need to access the VPN prior to logging in.
If you are still experiencing issues with access to USG Web Services (www.usg.edu), please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of an issue with USG Web Services (www.usg.edu). Content editors are unable to log in to the CMS to make edits at this time.
Additional information will be posted here when it becomes available.
GeorgiaVIEW Online Learning Environment (QPROD)GeorgiaVIEW Online Learning Environment (XPROD)Augusta UniversityGeorgia Southern UniversityAlbany State University (QPROD)Atlanta Metropolitan State College (QPROD)Georgia College and State University (QPROD)Georgia Gwinnett College (QPROD)Georgia Highlands College (QPROD)Gordon State College (QPROD)Kennesaw State University (QPROD)Savannah State University (QPROD)South Georgia State College (QPROD)University of Georgia (QPROD)USG Training Initiatives (QPROD)GeorgiaVIEW Community (QPROD)Abraham Baldwin Agricultural College (XPROD)Clayton State University (XPROD)College of Coastal Georgia (XPROD)Columbus State University (XPROD)Competency Based Education (XPROD)Dalton State College (XPROD)Georgia Southern University – East Georgia Campus (XPROD)Fort Valley State University (XPROD)Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD)Georgia Southwestern State University (XPROD)Georgia State University (XPROD)Middle Georgia State University (XPROD)University of North Georgia (XPROD)University of West Georgia (XPROD)USG Human Resources Office of Organizational Development (XPROD)USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD)Valdosta State University (XPROD)
monitoring
Between approximately 3:50 a.m. and 7:15 p.m. on Wednesday, October 21, 2026, Brightspace users were experiencing issues calling ASN (Achievement Standards Network) from the Learning Outcomes tool.
Brightspace Learning Outcomes functionality has been restored, and Information Technology Services (ITS) is currently monitoring.
In the event that you experience any further issues with Learning Outcomes in Brightspace, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating Brightspace Learning Outcomes issues. Beginning at 3:50 a.m. Wednesday, October 21, 2026, some users are experiencing issues with calling ASN (Achievements Standards Network) from the Learning Outcomes tool. Users may not be able to import outcomes from ASN at this time. Previously imported items remain functional. D2L is working to resolve this issue. Additional information will be posted here when it becomes available.
Impacted environments:
* GeorgiaVIEW Online Learning
Augusta UniversityClayton State University (XPROD)Georgia Southern University – East Georgia Campus (XPROD)Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD)University of North Georgia (XPROD)
monitoring
Between approximately 3:50 a.m. on Wednesday, October 21, 2026, and 2:30 a.m. on Thursday, October 22, 2026, Brightspace users experienced an issue with H5P being unavailable. Users may have been unable to create or upload new content.
Brightspace Learning Outcomes functionality has been restored, and Information Technology Services (ITS) is currently monitoring.
In the event that you experience any further issues with Learning Outcomes in Brightspace, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating Brightspace H5P issues. Beginning at 3:50 a.m. on Wednesday, October 21, 2026, some users are experiencing issues with H5P being unavailable. Users may be unable to create or upload new content. D2L is working to resolve this issue. Additional information will be posted here when it becomes available.
Impacted environments:
* Clayton State University (XPROD)
* Georgia Southern University – East Georgia Campus (XPROD)
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD)
* Augusta University
* University of North Georgia (XPROD)
After troubleshooting, it appears the edge firewall's classification engine is silently dropping the AXFR (zone transfer) traffic mid-stream.
To ensure services remain online, the public firewall rule was reverted back to the standard DNS application. This successfully restored standard UDP lookups, and recursive queries from public resolvers like Google and Cloudflare are now functioning properly.
Temporary measures have been implemented to correctly route client traffic, and a support request with Palo Alto will be submitted by CCGA to help debug why the application overrides for the AXFR stream are not functioning as expected.
Once the firewall is able to pass the zone transfer traffic, connection will be re-established so that USG may continue to serve as the secondary DNS for redundancy for CCGA.
If you are still experiencing issues, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating an outage impacting Domain Name Service (DNS) communications between the College of Coastal Georgia (CCGA) and USG. Affected users may be experiencing problems with access to systems and services hosted at ITS.
Updates will be posted here as they become available.
Information Technology Services (ITS) has restored full functionality of the USG Identity Proxy (IDP). We will continue to monitor this system for stability.
If you are still experiencing login issues, please clear your cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
If you are still experiencing issues with access after clearing cache, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow.
Additional information will be posted here when it becomes available.
Information Technology Services (ITS) has restored full functionality of the USG Identity Proxy (IDP). We will continue to monitor this system for stability.
If you are still experiencing login issues, please clear your cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
If you are still experiencing issues with access after clearing cache, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow.
Additional information will be posted here when it becomes available.
Microsoft 365 Teams External Inbound and Outbound Calling Issues Reported
Microsoft has restored full functionality of Microsoft TEAMS. We will continue to monitor this system for stability. If you still experience issues with external inbound and outbound calling, contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Microsoft is investigating issues with its external inbound and outbound calling for Teams. Updates will be posted here as they become available.
Planter is repairing a break in the 432-count fiber in Covington, GA. Crews continue to make progress on both sides of the damaged areas. On the west side, crews are currently placing new fiber. Once crews fully place and secure the new fiber, they will begin splicing in that area. On the east side, restoration efforts are also progressing, with additional splicing resources engaged to help expedite repairs and restore services as quickly as possible. We remain closely engaged with the field teams and continue to monitor progress throughout the restoration process. We will provide further updates, including an estimated time of restoration (ETR), as soon as additional information becomes available.
identified
Crews continue to make progress on both sides of the damaged areas, but still no ETR.
identified
Planter Telephone has confirmed that a fiber cut is affecting services in the area, and its field teams are actively locating the damage, assessing the impact, and coordinating the necessary repairs. At this time, Planter has not provided an estimated time of restoration (ETR). Zayo will continue to closely monitor Planter's progress and remain engaged as repair efforts move forward.
identified
Planter Telephone is investigating a fiber cut in Covington, GA, there is no ETR available.
investigating
We are continuing to investigate this issue.
investigating
Network Support Services (NSS) is currently investigating a multi-site outage affecting Planter Telephone locations. Zayo is currently investigating the issue.
Updates will be posted here as they become available.
Sites Affected:
- Camden County Schools
- Screven County Schools
- Lincoln County Schools
- Burke County Schools
- Taliaferro County Schools
- Wilkes County Schools
- Bryan County Schools
- Candler County Schools
- Jenkins County Schools
- Bulloch County Schools
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Vendor Maintenance - Georgia Film Academy to 56 Marietta Street
Source not attested
Last archived state: resolved
View archived record details
identified
Sohonet is continuing to perform emergency maintenance for service degradation. There is no ETR at this time.
No outages are expected; services should run in protect.
Circuit: SNW-00207240
Sites Affected:
Georgia Film Academy (GFA) at Trilith
56 Marietta Street (56M)
Vendor Maintenance - Georgia Film Academy to 56 Marietta Street
Source not attested
Last archived state: resolved
View archived record details
identified
Sohonet is performing emergency maintenance for service degradation. There is no ETR at this time.
No outages are expected; services should run in protect.
Circuit: SNW-00207240
Sites Affected:
Georgia Film Academy (GFA) at Trilith
56 Marietta Street (56M)
GeorgiaVIEW - Brightspace Issues Reported
Source not attested
Last archived state: resolved
View archived record details
monitoring
Between approximately 9:44 p.m. and 9:56 p.m. on Thursday, May 7, 2026, Brightspace was unavailable.
Brightspace functionality has been restored, and Information Technology Services (ITS) is currently monitoring.
In the event that you experience any further issues with access to with Brightspace, please contact the USG Service Desk at support@usg.edu<mailto:support@usg.edu> or 877-251-2644.
investigating
Information Technology Services (ITS) has been notified that Brightspace is unavailable. D2L is working to restore functionality as quickly as possible. Updates will be provided as they are available.
OneUSG Connect Issues Reported
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
OneUSG Connect Support has restored full functionality of access to OneUSG Connect. We will continue to monitor this system for stability. If you are still experiencing issues with access to OneUSG Connect, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
OneUSG Connect is experiencing an unexpected outage and is not available.
We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.
If you have questions or concerns, please contact the USG Service Desk by email at support@usg.edu
PeachNet Cloud Backup Issues Reported
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue. Updates will be posted here as soon as they are available.
investigating
Information Technology Services (ITS) is currently investigating reports of issues with PeachNet Cloud Backup. Affected users may be experiencing problems logging into Avamar. Backups are functioning normally, but Avamar login is unavailable.
Additional information will be posted here as it becomes available.
April 2026
GeorgiaBEST Managed Services Issue Reported - Atlanta Metropolitan State College
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting with Banner. Additional information will be posted here when the issues are confirmed.
Sites Affected: Atlanta Metropolitan State College
D2L Impacting Event Notification - Brightspace Community and ASC Homepage
Source not attested
Last archived state: resolved
View archived record details
investigating
Information Technology Services (ITS) is currently investigating reports of impaired service disruptions with the Brightspace Community and ASC Homepage. We are investigating and will provide an update as soon as possible.
Users at the following Institutions and organizations may be affected:
USG QPROD Institutions:
* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State Colle...
Multi-Site Windstream Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
The Windstream field technician has identified the damage location in Dawson, GA, which was caused by an auto accident. Appropriate repair teams are being engaged to proceed with restoration efforts.
investigating
Information Technology Services (ITS) is reporting a multi-site Windstream outage affecting the following locations:
- Clay County Schools
- Marion County Schools
- Terrell County Schools
- Terrell RYDC
Zayo/ENA is investigating the root cause of the disruptions. There is currently no ETR for resolving the issue, but updates will be posted as they become available.
