We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Impacts to reporting urgent or production down issues may be experienced due to on-going Microsoft 365 issues.
If you need to report a production-down issue to USG Service Desk, please contact the USG Service Desk after-hours on call phone directly by calling: 404-831-3669.
Microsoft Update: Microsoft has made additional progress towards recovery, with actions now completed across portions of affected infrastructure and traffic being restored. We're seeing improvements in key scenarios, including mailbox access and delayed email processing, though some intermittent issues may continue. Our focus is extending these recovery actions across remaining affected infrastructure while continuing stabilization and adding capacity to improve consistency.
investigating
Current status: We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected. We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances.
investigating
Current status: We’re applying infrastructure capacity improvements where possible in an effort to help support traffic in regions coming online. We’re continuing to monitor the results of changes applied so we can identify strategic actions that can help to improve service health across all affected regions.
investigating
Current status: Our investigation has found that a process on the affected servers responsible for establishing secure connections becomes overwhelmed, causing the servers to stop processing requests. We're preparing a configuration change to address this behavior that can be applied across all affected servers, and we're validating it on a subset of servers before applying it more broadly alongside restarts of the affected infrastructure. In parallel, we've begun reverting a recent network configuration change that correlates with the start of impact and are monitoring to determine whether this contributes to recovery. The temporary traffic limitations we previously described are now in effect in specific locations. We're monitoring the affected servers in those locations to confirm whether they remain stable while handling a narrower set of connections, after which we'll gradually reintroduce additional traffic.
investigating
Current status: While the servers we've returned to service initially remain healthy, we've observed that they can become unresponsive again once they begin receiving traffic; we're analyzing diagnostic data to determine what's triggering this behavior. In parallel, we're temporarily limiting which types of traffic can reach the affected infrastructure in specific locations.
Additionally, we're rebuilding a subset of affected servers using a previous software configuration to validate if this prevents them from becoming unresponsive. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as status.cloud.microsoft if the admin center is not available to you.
investigating
Current status: We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.
investigating
Microsoft 365 Update:
We've validated an alternative service health check method, which allowed a subset of affected servers to successfully return to service. We're now applying this change more broadly. We're also preparing automated recovery systems to continually detect and restart unresponsive servers, to maintain service stability while this change progresses. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as status.cloud.microsoft if the admin center is not available to you.
investigating
Update: Microsoft status- testing a configuration change to address a problem that's causing servers to fail automated health checks and become unavailable. In parallel, they've initiated a restart of all affected servers and are monitoring health as they return to service. More info under EX1550543
investigating
Information Technology Services (ITS) is aware of an issue affecting some Microsoft 365. They are currently investigating an issue impacting multiple Microsoft 365 services and determined the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors.
Microsoft engineers began redistributing connection traffic across global infrastructure to balance the load and recover services. They will update the outage status once the outage is repaired.
Updates will be posted here as they become available.
Internal USO Services - USO Microsoft 365
Information Technology Services (ITS) has restored full functionality of USG Web Services (www.usg.edu). We will continue to monitor this system for stability. Users logging into the CMS to make website edits will need to access the VPN prior to logging in.
If you are still experiencing issues with access to USG Web Services (www.usg.edu), please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of an issue with USG Web Services (www.usg.edu). Content editors are unable to log in to the CMS to make edits at this time.
Additional information will be posted here when it becomes available.
GeorgiaVIEW Online Learning Environment (QPROD)GeorgiaVIEW Online Learning Environment (XPROD)Augusta UniversityGeorgia Southern UniversityAlbany State University (QPROD)Atlanta Metropolitan State College (QPROD)Georgia College and State University (QPROD)Georgia Gwinnett College (QPROD)Georgia Highlands College (QPROD)Gordon State College (QPROD)Kennesaw State University (QPROD)Savannah State University (QPROD)South Georgia State College (QPROD)University of Georgia (QPROD)USG Training Initiatives (QPROD)GeorgiaVIEW Community (QPROD)Abraham Baldwin Agricultural College (XPROD)Clayton State University (XPROD)College of Coastal Georgia (XPROD)Columbus State University (XPROD)Competency Based Education (XPROD)Dalton State College (XPROD)Georgia Southern University – East Georgia Campus (XPROD)Fort Valley State University (XPROD)Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD)Georgia Southwestern State University (XPROD)Georgia State University (XPROD)Middle Georgia State University (XPROD)University of North Georgia (XPROD)University of West Georgia (XPROD)USG Human Resources Office of Organizational Development (XPROD)USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD)Valdosta State University (XPROD)
monitoring
Between approximately 3:50 a.m. and 7:15 p.m. on Wednesday, October 21, 2026, Brightspace users were experiencing issues calling ASN (Achievement Standards Network) from the Learning Outcomes tool.
Brightspace Learning Outcomes functionality has been restored, and Information Technology Services (ITS) is currently monitoring.
In the event that you experience any further issues with Learning Outcomes in Brightspace, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating Brightspace Learning Outcomes issues. Beginning at 3:50 a.m. Wednesday, October 21, 2026, some users are experiencing issues with calling ASN (Achievements Standards Network) from the Learning Outcomes tool. Users may not be able to import outcomes from ASN at this time. Previously imported items remain functional. D2L is working to resolve this issue. Additional information will be posted here when it becomes available.
Impacted environments:
* GeorgiaVIEW Online Learning
Augusta UniversityClayton State University (XPROD)Georgia Southern University – East Georgia Campus (XPROD)Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD)University of North Georgia (XPROD)
monitoring
Between approximately 3:50 a.m. on Wednesday, October 21, 2026, and 2:30 a.m. on Thursday, October 22, 2026, Brightspace users experienced an issue with H5P being unavailable. Users may have been unable to create or upload new content.
Brightspace Learning Outcomes functionality has been restored, and Information Technology Services (ITS) is currently monitoring.
In the event that you experience any further issues with Learning Outcomes in Brightspace, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating Brightspace H5P issues. Beginning at 3:50 a.m. on Wednesday, October 21, 2026, some users are experiencing issues with H5P being unavailable. Users may be unable to create or upload new content. D2L is working to resolve this issue. Additional information will be posted here when it becomes available.
Impacted environments:
* Clayton State University (XPROD)
* Georgia Southern University – East Georgia Campus (XPROD)
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD)
* Augusta University
* University of North Georgia (XPROD)
After troubleshooting, it appears the edge firewall's classification engine is silently dropping the AXFR (zone transfer) traffic mid-stream.
To ensure services remain online, the public firewall rule was reverted back to the standard DNS application. This successfully restored standard UDP lookups, and recursive queries from public resolvers like Google and Cloudflare are now functioning properly.
Temporary measures have been implemented to correctly route client traffic, and a support request with Palo Alto will be submitted by CCGA to help debug why the application overrides for the AXFR stream are not functioning as expected.
Once the firewall is able to pass the zone transfer traffic, connection will be re-established so that USG may continue to serve as the secondary DNS for redundancy for CCGA.
If you are still experiencing issues, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating an outage impacting Domain Name Service (DNS) communications between the College of Coastal Georgia (CCGA) and USG. Affected users may be experiencing problems with access to systems and services hosted at ITS.
Updates will be posted here as they become available.
Information Technology Services (ITS) has restored full functionality of the USG Identity Proxy (IDP). We will continue to monitor this system for stability.
If you are still experiencing login issues, please clear your cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
If you are still experiencing issues with access after clearing cache, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow.
Additional information will be posted here when it becomes available.
Information Technology Services (ITS) has restored full functionality of the USG Identity Proxy (IDP). We will continue to monitor this system for stability.
If you are still experiencing login issues, please clear your cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
If you are still experiencing issues with access after clearing cache, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow.
Additional information will be posted here when it becomes available.
Microsoft 365 Teams External Inbound and Outbound Calling Issues Reported
Microsoft has restored full functionality of Microsoft TEAMS. We will continue to monitor this system for stability. If you still experience issues with external inbound and outbound calling, contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Microsoft is investigating issues with its external inbound and outbound calling for Teams. Updates will be posted here as they become available.
Planter is repairing a break in the 432-count fiber in Covington, GA. Crews continue to make progress on both sides of the damaged areas. On the west side, crews are currently placing new fiber. Once crews fully place and secure the new fiber, they will begin splicing in that area. On the east side, restoration efforts are also progressing, with additional splicing resources engaged to help expedite repairs and restore services as quickly as possible. We remain closely engaged with the field teams and continue to monitor progress throughout the restoration process. We will provide further updates, including an estimated time of restoration (ETR), as soon as additional information becomes available.
identified
Crews continue to make progress on both sides of the damaged areas, but still no ETR.
identified
Planter Telephone has confirmed that a fiber cut is affecting services in the area, and its field teams are actively locating the damage, assessing the impact, and coordinating the necessary repairs. At this time, Planter has not provided an estimated time of restoration (ETR). Zayo will continue to closely monitor Planter's progress and remain engaged as repair efforts move forward.
identified
Planter Telephone is investigating a fiber cut in Covington, GA, there is no ETR available.
investigating
We are continuing to investigate this issue.
investigating
Network Support Services (NSS) is currently investigating a multi-site outage affecting Planter Telephone locations. Zayo is currently investigating the issue.
Updates will be posted here as they become available.
Sites Affected:
- Camden County Schools
- Screven County Schools
- Lincoln County Schools
- Burke County Schools
- Taliaferro County Schools
- Wilkes County Schools
- Bryan County Schools
- Candler County Schools
- Jenkins County Schools
- Bulloch County Schools
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
PeachNet Network Issues - Intermittent Fiber Issues for Savannah Ring
minorSource not attested
Last archived state: resolved
View archived record details
Savannah State University
monitoring
Network Support Services (NSS) is reporting that this fiber span has been fixed. Alarms have cleared, and services are back to normal operation. Crews are hands off at this time.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
identified
Network Support Services (NSS) is reporting intermittent fiber issues for Savannah State University (SAV). Services are running in protect as Accelecom repairs a break in the working path.
Additional information will be posted here as it becomes available.
Sites affected: Savannah State University (SAV)
Network Outage - Columbus State University (COL) and Savannah State University (SAV)
criticalSource not attested
Last archived state: resolved
View archived record details
Columbus State UniversitySavannah State University (QPROD)Columbus State University (XPROD)Savannah State University
monitoring
The fiber span is back up, and the two sites are back up.
identified
Columbus State University (COL) and Savannah State University (SAV) are down as a result of fiber maintenance happening on the Central Ring between COL and Lagrange.
There is also an ongoing fiber break on the SAV ring which had SAV running in protect until the COL fiber maintenance occurred.
AGA is reporting that Mediacomm confirmed an ETR of 3 to 4 hours to have the cables moved and respliced.
Network Support Services (NSS) is reporting Augusta University - Albany (GHSUALB) and University of Georgia Pharmacy - Albany (UGAALB) are experiencing intermittent power issues affecting the Metro-E circuit.
No ETR at this time. Updates will be posted here as they become available.
GeorgiaBEST Managed Services Issue Reported - Dalton State College
minorSource not attested
Last archived state: resolved
View archived record details
Dalton State College
monitoring
Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Managed Services at Dalton State College. We will continue to monitor this system for stability.
If you are still experiencing connectivity issues, please contact the USG Service Desk at support@usg.edu or 1-877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing potential downtime. Additional information will be posted here when the issues are confirmed.
Service Degradation: Network Connectivity Issues - Shared Services Center (SSC)
minorSource not attested
Last archived state: resolved
View archived record details
USO Shared Services Center
monitoring
Service has been restored, but ITS will continue to monitor for stability.
If you are still experiencing connectivity issues, please contact the USG Service Desk at support@usg.edu or 1-877-251-2644.
investigating
Information Technology Services (ITS) is aware of and actively investigating reports of network connectivity issues that are impacting several collaboration and communication services.
Affected Services:
- Wireless network (WiFi) access
- Microsoft Teams Rooms devices
- Microsoft Teams hard phones
Users may encounter intermittent connectivity, delayed connections, or failures when attempting to join meetings or use voice services.
Our technical teams are engaged and working to determine t...
GeorgiaBEST Managed Services Issue Reported - Valdosta State University
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Managed Services at Valdosta State University. We will continue to monitor this system for stability. If you are still experiencing issues with GeorgiaBEST Managed Services, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting to Banner. Additional information will be posted here when the issues are confirmed.
Components affected
- GeorgiaBEST Banner Managed Services (Valdosta State University)
PeachNet Network Issues Reported- Fiber Cut- University of West Georgia
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Vendor confirmed they're hands-off and services have been restored as of 1:50 p.m.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
monitoring
Network Support Services (NSS) is reporting that University of West Georgia network access has been restored. Accelecom has advised that the carrier is still carrying out repairs.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
identified
Network Support Services (NSS) is reporting a break on the NW ring, and Accelecom is currently investigating with SyncGlobal. There is no estimated time of repair at this time.
Additional information will be posted here as it becomes available.
July 2026
Augusta University Authentication Issues Reported
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Information Technology Services (ITS) has confirmed that the network for Augusta University is back online. Brightspace should be accessible via SSO at this time. We are continuing to monitor the system for stability.
Affected area:
- GeorgiaVIEW Online Learning Environment - Augusta University
investigating
Information Technology Services (ITS) is currently investigating a local campus login issue for Augusta University. Affected users may be experiencing problems accessing Brightspace. Additional information will be posted here when the issues are confirmed.
Affected area:
- GeorgiaVIEW Online Learning Environment - Augusta University
Microsoft 365 Issues Reported
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've completed reverting the networking update, and our telemetry indicates impact is resolved for the vast majority of users. We're reviewing all known impact scenarios and monitoring for a period of time to confirm resolution for all affected environments.
identified
Our service telemetry indicates that rerouting traffic has provided some relief across affected services. We’re continuing to perform targeted traffic-routing actions while we revert the networking change mentioned in our last update. We're monitoring our telemetry and working directly with some impacted customers to ensure our actions are effectively addressing impact. We expect the configuration change reversion to complete by our next scheduled update, and we’re evaluating other pathwa...
identified
Information Technology Services (ITS) is aware of reports of service degradation affecting Microsoft 365 services in the North America region. Users may experience intermittent issues accessing or using Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 applications. Microsoft has acknowledged the issue and is actively investigating.
We recommend that users experiencing issues wait a few minutes and try again, as service availability may fluctuat...
PeachNet Network Issues Reported - University of West Georgia
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Communications Consulting Group (CCG) is reporting both paths are now up at the University of West Georgia. All connections have been normalized and the techs are hands-off, so no further service interruptions are expected.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
monitoring
Communications Consulting Group (CCG) is reporting that access to the University of West Georgia has been restored.
One fiber span has been repaired, but the second is still down.
identified
Communications Consulting Group (CCG) is reporting that AGA has discovered that the local carrier is performing a maintenance in Carrolton.
The maintenance may last until 8:00 a.m.
investigating
Communications Consulting Group (CCG) is currently investigating reports of a possible fiber cut affecting Network Services at the University of West Georgia. Affected users may be experiencing problems accessing the network.
Additional information will be posted here as it becomes available.
