USG Services Outage History
Uptime record, past incidents, and downtime history for USG Services.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 14.8% | 27 | 23 |
| May 2026 | 16.1% | 31 | 26 |
| April 2026 | 33.3% | 30 | 20 |
| March 2026 | 33.3% | 3 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
D2L Impacting Event Notification - Brightspace Community
Started: Jun 25, 1:00 PM
investigating
Information Technology Services (ITS) is currently investigating reports of impaired service disruptions with the Brightspace Community. We are investigating and will provide an update as soon as possible.
Users at the following Institutions and organizations may be affected:
USG QPROD Institutions:
* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw Sta...
Jun 25, 1:00 PM
Multi-site Windstream Outage
Started: Jun 25, 11:51 AM
investigating
There is a multi-site outage affecting the following locations:
Pataula Charter
Schley County
Southwest GA STEM
Terrell County
ENA/Zayo is currently investigating, but we do not have an ETR at this time.
Jun 25, 11:51 AM
Network Outage - Columbus State University
Started: Jun 17, 5:10 AM
monitoring
Communications Consulting Group (CCG) is reporting that service has been restored at Columbus State University. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Jun 17, 12:54 PM
identified
A tech was dispatched to Newnan to troubleshoot the issue. CCG has escalated the ticket with AGA NOC.
Jun 17, 12:02 PM
identified
Columbus State University is down, and the protect path for all of the sites South of Atlanta are down.
AGA has reached out to the underlying fiber vendor and they are investigating. Updates will be posted here as they become available.
Jun 17, 5:30 AM
identified
Communications Consulting Group (CCG) is reporting two fiber breaks affecting Columbus State University. The link toward Buena Vista and Lagrange are both down.
AGA has been contacted and they are investigating. Updates will be posted here as they become available.
Jun 17, 5:10 AM
Axiom Issue Reported
Started: Jun 16, 2:18 PM
monitoring
Access to all Axiom sources have been restored. Automation will only be enabled after Axiom users at the affected institutions verify the functionality. ITS will monitor these activities.
Jun 18, 6:29 PM
identified
Axiom services have been enabled for the affected institutions, allowing users to successfully log in. Automation and other functionality remain disabled while work continues with the vendor. Testing is underway to verify that the institutions' Axiom sources are functioning as designed. Additional information will be posted as updates become available.
Jun 17, 6:21 PM
investigating
Information Technology Services (ITS) is currently investigating issues with Axiom related to scheduled Production maintenance.
Affected users may encounter a status page when attempting to access Axiom in Production due to services being disabled while troubleshooting is in progress. Additional information will be posted as updates become available.
Components affected:
-Fort Valley State University
-Georgia Southern University
Jun 16, 2:18 PM
May 2026
GeorgiaBEST Banner Managed Services Issue Reported - Gordon State College
Started: May 26, 1:44 PM
monitoring
Information Technology Services (ITS) has restored full functionality of Ethos access at Gordon State College. We will continue to monitor this system for stability. If you are still experiencing issues with access to Banner, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
May 26, 2:05 PM
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting to Ethos SSO. Additional information will be posted here when the issues are confirmed.
Components Affected
* GeorgiaBEST Banner Managed Services (Gordon State College)
May 26, 1:44 PM
Enterprise Data Management & Analytics: Business Intelligence and Analytics
Started: May 18, 5:47 PM
monitoring
Microsoft has reported partial recovery and is continuing to apply mitigations across platforms. Users may experience slowness or errors when loading dashboards or other Fabric objects.
Microsoft updates can be found at https://support.fabric.microsoft.com/support/
This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
May 18, 7:53 PM
identified
Microsoft PowerBI and Fabric are currently experiencing an outage. Users may not be able to access dashboards or other Fabric objects.
Microsoft updates can be found at https://support.fabric.microsoft.com/support/
This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
May 18, 6:37 PM
identified
Earlier this morning, Microsoft notified customers of degraded service across their platform. Users may experience slowness or errors when loading dashboards or other Fabric objects.
Microsoft updates can be found at https://support.fabric.microsoft.com/support/
This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
May 18, 5:47 PM
GeorgiaBEST Degree Works Managed Services Issue Reported - College of Coastal Georgia
Started: May 18, 3:25 PM
investigating
Information Technology Services (ITS) is investigating reports that Degree Works Cloud Services are down for College of Coastal Georgia.
Affected users may be experiencing issues with accessing Degree Works. Additional information will be posted here when it becomes available.
Sites Affected: College of Coastal Georgia
May 18, 3:25 PM
Vendor Maintenance - Georgia Film Academy to 56 Marietta Street
Started: May 11, 8:27 PM
identified
Sohonet is continuing to perform emergency maintenance for service degradation. There is no ETR at this time.
No outages are expected; services should run in protect.
Circuit: SNW-00207240
Sites Affected:
Georgia Film Academy (GFA) at Trilith
56 Marietta Street (56M)
May 11, 8:27 PM
Vendor Maintenance - Georgia Film Academy to 56 Marietta Street
Started: May 11, 2:14 PM
identified
Sohonet is performing emergency maintenance for service degradation. There is no ETR at this time.
No outages are expected; services should run in protect.
Circuit: SNW-00207240
Sites Affected:
Georgia Film Academy (GFA) at Trilith
56 Marietta Street (56M)
May 11, 2:14 PM
GeorgiaVIEW - Brightspace Issues Reported
Started: May 8, 1:59 PM
monitoring
Between approximately 9:44 p.m. and 9:56 p.m. on Thursday, May 7, 2026, Brightspace was unavailable.
Brightspace functionality has been restored, and Information Technology Services (ITS) is currently monitoring.
In the event that you experience any further issues with access to with Brightspace, please contact the USG Service Desk at support@usg.edu<mailto:support@usg.edu> or 877-251-2644.
May 8, 2:01 PM
investigating
Information Technology Services (ITS) has been notified that Brightspace is unavailable. D2L is working to restore functionality as quickly as possible. Updates will be provided as they are available.
May 8, 1:59 PM
OneUSG Connect Issues Reported
Started: May 7, 11:52 AM
monitoring
OneUSG Connect Support has restored full functionality of access to OneUSG Connect. We will continue to monitor this system for stability. If you are still experiencing issues with access to OneUSG Connect, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
May 7, 12:48 PM
investigating
OneUSG Connect is experiencing an unexpected outage and is not available.
We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.
If you have questions or concerns, please contact the USG Service Desk by email at support@usg.edu
May 7, 11:52 AM
PeachNet Cloud Backup Issues Reported
Started: May 6, 7:56 PM
identified
We are continuing to work on a fix for this issue. Updates will be posted here as soon as they are available.
May 7, 1:58 PM
investigating
Information Technology Services (ITS) is currently investigating reports of issues with PeachNet Cloud Backup. Affected users may be experiencing problems logging into Avamar. Backups are functioning normally, but Avamar login is unavailable.
Additional information will be posted here as it becomes available.
May 6, 7:56 PM
Multi-Site DOE Outage - Comcast Last Mile
Started: May 5, 6:50 PM
identified
Repair work is still in progress and technicians are not yet clear of the site. Crews remain on-site actively repairing damaged 216-count and 96-count fiber lines.
May 6, 1:39 AM
identified
This is a large-area outage on the Comcast network. Engineers arrived on site at 2:00 p.m. and are troubleshooting to resolve it.
The underlying carrier has confirmed a fiber cut at 2505 Marietta Blvd in Atlanta, GA. The damage was caused by a third-party boring machine. At this time, fiber repair teams are actively on site assessing the situation and beginning restoration efforts.
May 5, 6:50 PM
investigating
Network Support Services (NSS) is reporting a multi-site DOE outage. ENA has engaged the last-mile provider. There is currently no ETR.
Updates will be posted as they become available.
Sites affected:
- Bartow County Schools
- Buford City Schools
- Douglas County Schools
- Gordon County Schools
- Fulton County Schools
- Clarke County Schools
- Floyd County Schools
Sites running at reduced capacity:
- Cherokee County Schools
- Clayton County Schools
- Hall County Schools
May 5, 5:05 PM
April 2026
GeorgiaBEST Managed Services Issue Reported - Atlanta Metropolitan State College
Started: Apr 7, 5:51 PM
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting with Banner. Additional information will be posted here when the issues are confirmed.
Sites Affected: Atlanta Metropolitan State College
Apr 7, 5:51 PM
D2L Impacting Event Notification - Brightspace Community and ASC Homepage
Started: Apr 2, 3:50 AM
investigating
Information Technology Services (ITS) is currently investigating reports of impaired service disruptions with the Brightspace Community and ASC Homepage. We are investigating and will provide an update as soon as possible.
Users at the following Institutions and organizations may be affected:
USG QPROD Institutions:
* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State Colle...
Apr 2, 3:50 AM
Multi-Site Windstream Outage
Started: Apr 1, 12:34 PM
identified
The Windstream field technician has identified the damage location in Dawson, GA, which was caused by an auto accident. Appropriate repair teams are being engaged to proceed with restoration efforts.
Apr 1, 1:29 PM
investigating
Information Technology Services (ITS) is reporting a multi-site Windstream outage affecting the following locations:
- Clay County Schools
- Marion County Schools
- Terrell County Schools
- Terrell RYDC
Zayo/ENA is investigating the root cause of the disruptions. There is currently no ETR for resolving the issue, but updates will be posted as they become available.
Apr 1, 12:34 PM