USG Services Outage History
Uptime record, past incidents, and downtime history for USG Services.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 13.3% | 15 | 13 |
| July 2026 | 29% | 31 | 22 |
| June 2026 | 20% | 30 | 24 |
| May 2026 | 20% | 15 | 12 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
GeorgiaBEST Managed Services Issue Reported - Valdosta State University
Started: Aug 12, 5:01 PM
monitoring
Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Managed Services at Valdosta State University. We will continue to monitor this system for stability. If you are still experiencing issues with GeorgiaBEST Managed Services, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Aug 12, 5:39 PM
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting to Banner. Additional information will be posted here when the issues are confirmed.
Components affected
- GeorgiaBEST Banner Managed Services (Valdosta State University)
Aug 12, 5:01 PM
PeachNet Network Issues Reported- Fiber Cut- University of West Georgia
Started: Aug 7, 12:58 PM
monitoring
Vendor confirmed they're hands-off and services have been restored as of 1:50 p.m.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Aug 7, 7:24 PM
monitoring
Network Support Services (NSS) is reporting that University of West Georgia network access has been restored. Accelecom has advised that the carrier is still carrying out repairs.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Aug 7, 3:23 PM
identified
Network Support Services (NSS) is reporting a break on the NW ring, and Accelecom is currently investigating with SyncGlobal. There is no estimated time of repair at this time.
Additional information will be posted here as it becomes available.
Aug 7, 12:58 PM
July 2026
Augusta University Authentication Issues Reported
Started: Jul 30, 1:03 PM
monitoring
Information Technology Services (ITS) has confirmed that the network for Augusta University is back online. Brightspace should be accessible via SSO at this time. We are continuing to monitor the system for stability.
Affected area:
- GeorgiaVIEW Online Learning Environment - Augusta University
Jul 30, 3:52 PM
investigating
Information Technology Services (ITS) is currently investigating a local campus login issue for Augusta University. Affected users may be experiencing problems accessing Brightspace. Additional information will be posted here when the issues are confirmed.
Affected area:
- GeorgiaVIEW Online Learning Environment - Augusta University
Jul 30, 1:03 PM
Microsoft 365 Issues Reported
Started: Jul 23, 6:15 PM
monitoring
We've completed reverting the networking update, and our telemetry indicates impact is resolved for the vast majority of users. We're reviewing all known impact scenarios and monitoring for a period of time to confirm resolution for all affected environments.
Jul 23, 7:39 PM
identified
Our service telemetry indicates that rerouting traffic has provided some relief across affected services. We’re continuing to perform targeted traffic-routing actions while we revert the networking change mentioned in our last update. We're monitoring our telemetry and working directly with some impacted customers to ensure our actions are effectively addressing impact. We expect the configuration change reversion to complete by our next scheduled update, and we’re evaluating other pathwa...
Jul 23, 6:31 PM
identified
Information Technology Services (ITS) is aware of reports of service degradation affecting Microsoft 365 services in the North America region. Users may experience intermittent issues accessing or using Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 applications. Microsoft has acknowledged the issue and is actively investigating.
We recommend that users experiencing issues wait a few minutes and try again, as service availability may fluctuat...
Jul 23, 6:15 PM
PeachNet Network Issues Reported - University of West Georgia
Started: Jul 18, 3:35 AM
monitoring
Communications Consulting Group (CCG) is reporting both paths are now up at the University of West Georgia. All connections have been normalized and the techs are hands-off, so no further service interruptions are expected.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Jul 18, 6:54 PM
monitoring
Communications Consulting Group (CCG) is reporting that access to the University of West Georgia has been restored.
One fiber span has been repaired, but the second is still down.
Jul 18, 8:52 AM
identified
Communications Consulting Group (CCG) is reporting that AGA has discovered that the local carrier is performing a maintenance in Carrolton.
The maintenance may last until 8:00 a.m.
Jul 18, 3:52 AM
investigating
Communications Consulting Group (CCG) is currently investigating reports of a possible fiber cut affecting Network Services at the University of West Georgia. Affected users may be experiencing problems accessing the network.
Additional information will be posted here as it becomes available.
Jul 18, 3:35 AM
Multi-Site DOE Outage Reported - DOE K-12
Started: Jul 15, 12:19 PM
identified
The vendor has advised that a field dispatch is needed to investigate a possible fiber cut impacting the service.
Updates will be provided when possible.
Jul 15, 12:24 PM
investigating
Network Support Services (NSS) is reporting a multi-site DOE outage. Windstream last-mile locations are down. Zayo is investigating the root cause of the disruption. There is currently no ETR.
Updates will be provided when possible.
Sites Affected:
- Charlton County Schools
- Sumter County Schools
Jul 15, 12:19 PM
Multi-Site DOE Outage Reported - DOE K-12
Started: Jul 13, 1:52 AM
investigating
Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have Comcast as their last mile provider. ENA has been notified, and we are currently investigating the cause. There is no ETR at this time.
Updates will be provided when possible.
Sites Affected:
- Clarke County Schools
- Floyd County Schools
- Douglas County Schools
- Buford City Schools
- Gordon County Schools
- Bartow County Schools
- Clayton County Schools
- Fulton County Schools
- Douglas County School...
Jul 13, 1:52 AM
June 2026
BMS Year-End Table Freeze Banner Down Time
Started: Jun 30, 1:43 PM
identified
Banner Managed Services hosted schools have now returned to operational with the exception of Valdosta State University.
Updates will be posted here as soon as Valdosta State University is fully operational.
Jul 1, 7:12 PM
identified
We are continuing to work on a fix for this issue.
Jun 30, 2:01 PM
identified
Banner Managed Services hosted schools may be experiencing intermittent down times in their Banner Production databases from today, June 30, 2026, until tomorrow July 1, 2026, in preparation for table freeze. This is due to fiscal year-end activities that schools will be completing today to satisfy state audit requirements.
Jun 30, 1:43 PM
D2L Impacting Event Notification - Brightspace Community
Started: Jun 25, 1:00 PM
investigating
Information Technology Services (ITS) is currently investigating reports of impaired service disruptions with the Brightspace Community. We are investigating and will provide an update as soon as possible.
Users at the following Institutions and organizations may be affected:
USG QPROD Institutions:
* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw Sta...
Jun 25, 1:00 PM
Multi-site Windstream Outage
Started: Jun 25, 11:51 AM
investigating
There is a multi-site outage affecting the following locations:
Pataula Charter
Schley County
Southwest GA STEM
Terrell County
ENA/Zayo is currently investigating, but we do not have an ETR at this time.
Jun 25, 11:51 AM
Network Outage - Columbus State University
Started: Jun 17, 5:10 AM
monitoring
Communications Consulting Group (CCG) is reporting that service has been restored at Columbus State University. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Jun 17, 12:54 PM
identified
A tech was dispatched to Newnan to troubleshoot the issue. CCG has escalated the ticket with AGA NOC.
Jun 17, 12:02 PM
identified
Columbus State University is down, and the protect path for all of the sites South of Atlanta are down.
AGA has reached out to the underlying fiber vendor and they are investigating. Updates will be posted here as they become available.
Jun 17, 5:30 AM
identified
Communications Consulting Group (CCG) is reporting two fiber breaks affecting Columbus State University. The link toward Buena Vista and Lagrange are both down.
AGA has been contacted and they are investigating. Updates will be posted here as they become available.
Jun 17, 5:10 AM
Axiom Issue Reported
Started: Jun 16, 2:18 PM
monitoring
Access to all Axiom sources have been restored. Automation will only be enabled after Axiom users at the affected institutions verify the functionality. ITS will monitor these activities.
Jun 18, 6:29 PM
identified
Axiom services have been enabled for the affected institutions, allowing users to successfully log in. Automation and other functionality remain disabled while work continues with the vendor. Testing is underway to verify that the institutions' Axiom sources are functioning as designed. Additional information will be posted as updates become available.
Jun 17, 6:21 PM
investigating
Information Technology Services (ITS) is currently investigating issues with Axiom related to scheduled Production maintenance.
Affected users may encounter a status page when attempting to access Axiom in Production due to services being disabled while troubleshooting is in progress. Additional information will be posted as updates become available.
Components affected:
-Fort Valley State University
-Georgia Southern University
Jun 16, 2:18 PM
May 2026
GeorgiaBEST Banner Managed Services Issue Reported - Gordon State College
Started: May 26, 1:44 PM
monitoring
Information Technology Services (ITS) has restored full functionality of Ethos access at Gordon State College. We will continue to monitor this system for stability. If you are still experiencing issues with access to Banner, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
May 26, 2:05 PM
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting to Ethos SSO. Additional information will be posted here when the issues are confirmed.
Components Affected
* GeorgiaBEST Banner Managed Services (Gordon State College)
May 26, 1:44 PM
Enterprise Data Management & Analytics: Business Intelligence and Analytics
Started: May 18, 5:47 PM
monitoring
Microsoft has reported partial recovery and is continuing to apply mitigations across platforms. Users may experience slowness or errors when loading dashboards or other Fabric objects.
Microsoft updates can be found at https://support.fabric.microsoft.com/support/
This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
May 18, 7:53 PM
identified
Microsoft PowerBI and Fabric are currently experiencing an outage. Users may not be able to access dashboards or other Fabric objects.
Microsoft updates can be found at https://support.fabric.microsoft.com/support/
This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
May 18, 6:37 PM
identified
Earlier this morning, Microsoft notified customers of degraded service across their platform. Users may experience slowness or errors when loading dashboards or other Fabric objects.
Microsoft updates can be found at https://support.fabric.microsoft.com/support/
This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
May 18, 5:47 PM
GeorgiaBEST Degree Works Managed Services Issue Reported - College of Coastal Georgia
Started: May 18, 3:25 PM
investigating
Information Technology Services (ITS) is investigating reports that Degree Works Cloud Services are down for College of Coastal Georgia.
Affected users may be experiencing issues with accessing Degree Works. Additional information will be posted here when it becomes available.
Sites Affected: College of Coastal Georgia
May 18, 3:25 PM
Vendor Maintenance - Georgia Film Academy to 56 Marietta Street
Started: May 11, 8:27 PM
identified
Sohonet is continuing to perform emergency maintenance for service degradation. There is no ETR at this time.
No outages are expected; services should run in protect.
Circuit: SNW-00207240
Sites Affected:
Georgia Film Academy (GFA) at Trilith
56 Marietta Street (56M)
May 11, 8:27 PM
Vendor Maintenance - Georgia Film Academy to 56 Marietta Street
Started: May 11, 2:14 PM
identified
Sohonet is performing emergency maintenance for service degradation. There is no ETR at this time.
No outages are expected; services should run in protect.
Circuit: SNW-00207240
Sites Affected:
Georgia Film Academy (GFA) at Trilith
56 Marietta Street (56M)
May 11, 2:14 PM
GeorgiaVIEW - Brightspace Issues Reported
Started: May 8, 1:59 PM
monitoring
Between approximately 9:44 p.m. and 9:56 p.m. on Thursday, May 7, 2026, Brightspace was unavailable.
Brightspace functionality has been restored, and Information Technology Services (ITS) is currently monitoring.
In the event that you experience any further issues with access to with Brightspace, please contact the USG Service Desk at support@usg.edu<mailto:support@usg.edu> or 877-251-2644.
May 8, 2:01 PM
investigating
Information Technology Services (ITS) has been notified that Brightspace is unavailable. D2L is working to restore functionality as quickly as possible. Updates will be provided as they are available.
May 8, 1:59 PM
OneUSG Connect Issues Reported
Started: May 7, 11:52 AM
monitoring
OneUSG Connect Support has restored full functionality of access to OneUSG Connect. We will continue to monitor this system for stability. If you are still experiencing issues with access to OneUSG Connect, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
May 7, 12:48 PM
investigating
OneUSG Connect is experiencing an unexpected outage and is not available.
We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.
If you have questions or concerns, please contact the USG Service Desk by email at support@usg.edu
May 7, 11:52 AM
PeachNet Cloud Backup Issues Reported
Started: May 6, 7:56 PM
identified
We are continuing to work on a fix for this issue. Updates will be posted here as soon as they are available.
May 7, 1:58 PM
investigating
Information Technology Services (ITS) is currently investigating reports of issues with PeachNet Cloud Backup. Affected users may be experiencing problems logging into Avamar. Backups are functioning normally, but Avamar login is unavailable.
Additional information will be posted here as it becomes available.
May 6, 7:56 PM
Multi-Site DOE Outage - Comcast Last Mile
Started: May 5, 6:50 PM
identified
Repair work is still in progress and technicians are not yet clear of the site. Crews remain on-site actively repairing damaged 216-count and 96-count fiber lines.
May 6, 1:39 AM
identified
This is a large-area outage on the Comcast network. Engineers arrived on site at 2:00 p.m. and are troubleshooting to resolve it.
The underlying carrier has confirmed a fiber cut at 2505 Marietta Blvd in Atlanta, GA. The damage was caused by a third-party boring machine. At this time, fiber repair teams are actively on site assessing the situation and beginning restoration efforts.
May 5, 6:50 PM
investigating
Network Support Services (NSS) is reporting a multi-site DOE outage. ENA has engaged the last-mile provider. There is currently no ETR.
Updates will be posted as they become available.
Sites affected:
- Bartow County Schools
- Buford City Schools
- Douglas County Schools
- Gordon County Schools
- Fulton County Schools
- Clarke County Schools
- Floyd County Schools
Sites running at reduced capacity:
- Cherokee County Schools
- Clayton County Schools
- Hall County Schools
May 5, 5:05 PM
April 2026
GeorgiaBEST Managed Services Issue Reported - Atlanta Metropolitan State College
Started: Apr 7, 5:51 PM
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting with Banner. Additional information will be posted here when the issues are confirmed.
Sites Affected: Atlanta Metropolitan State College
Apr 7, 5:51 PM
D2L Impacting Event Notification - Brightspace Community and ASC Homepage
Started: Apr 2, 3:50 AM
investigating
Information Technology Services (ITS) is currently investigating reports of impaired service disruptions with the Brightspace Community and ASC Homepage. We are investigating and will provide an update as soon as possible.
Users at the following Institutions and organizations may be affected:
USG QPROD Institutions:
* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State Colle...
Apr 2, 3:50 AM
Multi-Site Windstream Outage
Started: Apr 1, 12:34 PM
identified
The Windstream field technician has identified the damage location in Dawson, GA, which was caused by an auto accident. Appropriate repair teams are being engaged to proceed with restoration efforts.
Apr 1, 1:29 PM
investigating
Information Technology Services (ITS) is reporting a multi-site Windstream outage affecting the following locations:
- Clay County Schools
- Marion County Schools
- Terrell County Schools
- Terrell RYDC
Zayo/ENA is investigating the root cause of the disruptions. There is currently no ETR for resolving the issue, but updates will be posted as they become available.
Apr 1, 12:34 PM