Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow.
Additional information will be posted here when it becomes available.
Microsoft 365 Teams External Inbound and Outbound Calling Issues Reported
Microsoft has restored full functionality of Microsoft TEAMS. We will continue to monitor this system for stability. If you still experience issues with external inbound and outbound calling, contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Microsoft is investigating issues with its external inbound and outbound calling for Teams. Updates will be posted here as they become available.
Planter is repairing a break in the 432-count fiber in Covington, GA. Crews continue to make progress on both sides of the damaged areas. On the west side, crews are currently placing new fiber. Once crews fully place and secure the new fiber, they will begin splicing in that area. On the east side, restoration efforts are also progressing, with additional splicing resources engaged to help expedite repairs and restore services as quickly as possible. We remain closely engaged with the field teams and continue to monitor progress throughout the restoration process. We will provide further updates, including an estimated time of restoration (ETR), as soon as additional information becomes available.
identified
Crews continue to make progress on both sides of the damaged areas, but still no ETR.
identified
Planter Telephone has confirmed that a fiber cut is affecting services in the area, and its field teams are actively locating the damage, assessing the impact, and coordinating the necessary repairs. At this time, Planter has not provided an estimated time of restoration (ETR). Zayo will continue to closely monitor Planter's progress and remain engaged as repair efforts move forward.
identified
Planter Telephone is investigating a fiber cut in Covington, GA, there is no ETR available.
investigating
We are continuing to investigate this issue.
investigating
Network Support Services (NSS) is currently investigating a multi-site outage affecting Planter Telephone locations. Zayo is currently investigating the issue.
Updates will be posted here as they become available.
Sites Affected:
- Camden County Schools
- Screven County Schools
- Lincoln County Schools
- Burke County Schools
- Taliaferro County Schools
- Wilkes County Schools
- Bryan County Schools
- Candler County Schools
- Jenkins County Schools
- Bulloch County Schools
Network Support Services (NSS) is reporting a multi-site DOE outage affecting Planter last-mile locations. Zayo is investigating the root cause. There is no ETR currently. Updates will be provided when possible.
Sites Affected:
-Jenkins County Schools
-Candler County Schools
-Bulloch County Schools
-Bryan County Schools
-Lincoln County Schools
-Burke County Schools
-Screven County Schools
-Taliaferro County Schools
-Wilkes County Schools
Information Technology Services (ITS) is aware of an issue affecting some Microsoft 365 services following updates implemented by Microsoft on August 31, 2026. Users may experience intermittent service disruptions, performance degradation, authentication issues, or unexpected application behavior.
Our team is actively monitoring the situation and working with Microsoft to identify the root cause and determine the appropriate remediation steps.
Impact:
- Some users may be unable to access M...
Users are experiencing Intermittent issues when accessing the OneUSG Connect Careers portal, including posting and removing job openings. There is no workaround at this time.
The OneUSG Connect team is working to identify the root cause and determine and resolution. We will let you know when functionality is restored.
Abraham Baldwin Agricultural CollegeAlbany State UniversityGeorgia College & State UniversityUSO Shared Services CenterValdosta State University
identified
Network Support Services (NSS) is reporting a fiber cut between Guyton and Fairfax.
Services are running in protect for schools on the Augusta Ring and Southeast Ring, as well as Georgia College and State University (GAC) and Shared Services Center (SSC) on the Central Ring, and Albany State University - East Campus (ALB), Abraham Baldwin Agricultural College (ABAC), Valdosta State University (VAL), and Albany State University - West Campus (DAR) on the Southwest Ring.
Accelecom has no cu...
Alma Telephone Company (ATC) has confirmed the cut location but crews aren't yet onsite, so still no ETR.
identified
Network Support Services (NSS) is reporting there is a fiber cut between South Georgia State College - Waycross Campus (WAY) and College of Coastal Georgia (BRU2). The campus handoff itself is running in protect and should be unaffected overall but Boldyn/Apogee services are impacted by the current outage.
Alma Telephone Company (ATC) is aware of the fiber cut but has no current ETR.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
PeachNet Network Issues - Intermittent Fiber Issues for Savannah Ring
minorSource not attested
Last archived state: resolved
View archived record details
Savannah State University
monitoring
Network Support Services (NSS) is reporting that this fiber span has been fixed. Alarms have cleared, and services are back to normal operation. Crews are hands off at this time.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
identified
Network Support Services (NSS) is reporting intermittent fiber issues for Savannah State University (SAV). Services are running in protect as Accelecom repairs a break in the working path.
Additional information will be posted here as it becomes available.
Sites affected: Savannah State University (SAV)
Network Outage - Columbus State University (COL) and Savannah State University (SAV)
criticalSource not attested
Last archived state: resolved
View archived record details
Columbus State UniversitySavannah State University (QPROD)Columbus State University (XPROD)Savannah State University
monitoring
The fiber span is back up, and the two sites are back up.
identified
Columbus State University (COL) and Savannah State University (SAV) are down as a result of fiber maintenance happening on the Central Ring between COL and Lagrange.
There is also an ongoing fiber break on the SAV ring which had SAV running in protect until the COL fiber maintenance occurred.
AGA is reporting that Mediacomm confirmed an ETR of 3 to 4 hours to have the cables moved and respliced.
Network Support Services (NSS) is reporting Augusta University - Albany (GHSUALB) and University of Georgia Pharmacy - Albany (UGAALB) are experiencing intermittent power issues affecting the Metro-E circuit.
No ETR at this time. Updates will be posted here as they become available.
GeorgiaBEST Managed Services Issue Reported - Dalton State College
minorSource not attested
Last archived state: resolved
View archived record details
Dalton State College
monitoring
Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Managed Services at Dalton State College. We will continue to monitor this system for stability.
If you are still experiencing connectivity issues, please contact the USG Service Desk at support@usg.edu or 1-877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing potential downtime. Additional information will be posted here when the issues are confirmed.
Service Degradation: Network Connectivity Issues - Shared Services Center (SSC)
minorSource not attested
Last archived state: resolved
View archived record details
USO Shared Services Center
monitoring
Service has been restored, but ITS will continue to monitor for stability.
If you are still experiencing connectivity issues, please contact the USG Service Desk at support@usg.edu or 1-877-251-2644.
investigating
Information Technology Services (ITS) is aware of and actively investigating reports of network connectivity issues that are impacting several collaboration and communication services.
Affected Services:
- Wireless network (WiFi) access
- Microsoft Teams Rooms devices
- Microsoft Teams hard phones
Users may encounter intermittent connectivity, delayed connections, or failures when attempting to join meetings or use voice services.
Our technical teams are engaged and working to determine t...
GeorgiaBEST Managed Services Issue Reported - Valdosta State University
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Managed Services at Valdosta State University. We will continue to monitor this system for stability. If you are still experiencing issues with GeorgiaBEST Managed Services, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting to Banner. Additional information will be posted here when the issues are confirmed.
Components affected
- GeorgiaBEST Banner Managed Services (Valdosta State University)
PeachNet Network Issues Reported- Fiber Cut- University of West Georgia
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Vendor confirmed they're hands-off and services have been restored as of 1:50 p.m.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
monitoring
Network Support Services (NSS) is reporting that University of West Georgia network access has been restored. Accelecom has advised that the carrier is still carrying out repairs.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
identified
Network Support Services (NSS) is reporting a break on the NW ring, and Accelecom is currently investigating with SyncGlobal. There is no estimated time of repair at this time.
Additional information will be posted here as it becomes available.
July 2026
Augusta University Authentication Issues Reported
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Information Technology Services (ITS) has confirmed that the network for Augusta University is back online. Brightspace should be accessible via SSO at this time. We are continuing to monitor the system for stability.
Affected area:
- GeorgiaVIEW Online Learning Environment - Augusta University
investigating
Information Technology Services (ITS) is currently investigating a local campus login issue for Augusta University. Affected users may be experiencing problems accessing Brightspace. Additional information will be posted here when the issues are confirmed.
Affected area:
- GeorgiaVIEW Online Learning Environment - Augusta University
Microsoft 365 Issues Reported
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've completed reverting the networking update, and our telemetry indicates impact is resolved for the vast majority of users. We're reviewing all known impact scenarios and monitoring for a period of time to confirm resolution for all affected environments.
identified
Our service telemetry indicates that rerouting traffic has provided some relief across affected services. We’re continuing to perform targeted traffic-routing actions while we revert the networking change mentioned in our last update. We're monitoring our telemetry and working directly with some impacted customers to ensure our actions are effectively addressing impact. We expect the configuration change reversion to complete by our next scheduled update, and we’re evaluating other pathwa...
identified
Information Technology Services (ITS) is aware of reports of service degradation affecting Microsoft 365 services in the North America region. Users may experience intermittent issues accessing or using Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 applications. Microsoft has acknowledged the issue and is actively investigating.
We recommend that users experiencing issues wait a few minutes and try again, as service availability may fluctuat...
PeachNet Network Issues Reported - University of West Georgia
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Communications Consulting Group (CCG) is reporting both paths are now up at the University of West Georgia. All connections have been normalized and the techs are hands-off, so no further service interruptions are expected.
We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
monitoring
Communications Consulting Group (CCG) is reporting that access to the University of West Georgia has been restored.
One fiber span has been repaired, but the second is still down.
identified
Communications Consulting Group (CCG) is reporting that AGA has discovered that the local carrier is performing a maintenance in Carrolton.
The maintenance may last until 8:00 a.m.
investigating
Communications Consulting Group (CCG) is currently investigating reports of a possible fiber cut affecting Network Services at the University of West Georgia. Affected users may be experiencing problems accessing the network.
Additional information will be posted here as it becomes available.
