We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Impacts to reporting urgent or production down issues may be experienced due to on-going Microsoft 365 issues.
If you need to report a production-down issue to USG Service Desk, please contact the USG Service Desk after-hours on call phone directly by calling: 404-831-3669.
Microsoft Update: Microsoft has made additional progress towards recovery, with actions now completed across portions of affected infrastructure and traffic being restored. We're seeing improvements in key scenarios, including mailbox access and delayed email processing, though some intermittent issues may continue. Our focus is extending these recovery actions across remaining affected infrastructure while continuing stabilization and adding capacity to improve consistency.
investigating
Current status: We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected. We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances.
investigating
Current status: We’re applying infrastructure capacity improvements where possible in an effort to help support traffic in regions coming online. We’re continuing to monitor the results of changes applied so we can identify strategic actions that can help to improve service health across all affected regions.
investigating
Current status: Our investigation has found that a process on the affected servers responsible for establishing secure connections becomes overwhelmed, causing the servers to stop processing requests. We're preparing a configuration change to address this behavior that can be applied across all affected servers, and we're validating it on a subset of servers before applying it more broadly alongside restarts of the affected infrastructure. In parallel, we've begun reverting a recent network configuration change that correlates with the start of impact and are monitoring to determine whether this contributes to recovery. The temporary traffic limitations we previously described are now in effect in specific locations. We're monitoring the affected servers in those locations to confirm whether they remain stable while handling a narrower set of connections, after which we'll gradually reintroduce additional traffic.
investigating
Current status: While the servers we've returned to service initially remain healthy, we've observed that they can become unresponsive again once they begin receiving traffic; we're analyzing diagnostic data to determine what's triggering this behavior. In parallel, we're temporarily limiting which types of traffic can reach the affected infrastructure in specific locations.
Additionally, we're rebuilding a subset of affected servers using a previous software configuration to validate if this prevents them from becoming unresponsive. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as status.cloud.microsoft if the admin center is not available to you.
investigating
Current status: We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.
investigating
Microsoft 365 Update:
We've validated an alternative service health check method, which allowed a subset of affected servers to successfully return to service. We're now applying this change more broadly. We're also preparing automated recovery systems to continually detect and restart unresponsive servers, to maintain service stability while this change progresses. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as status.cloud.microsoft if the admin center is not available to you.
investigating
Update: Microsoft status- testing a configuration change to address a problem that's causing servers to fail automated health checks and become unavailable. In parallel, they've initiated a restart of all affected servers and are monitoring health as they return to service. More info under EX1550543
investigating
Information Technology Services (ITS) is aware of an issue affecting some Microsoft 365. They are currently investigating an issue impacting multiple Microsoft 365 services and determined the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors.
Microsoft engineers began redistributing connection traffic across global infrastructure to balance the load and recover services. They will update the outage status once the outage is repaired.
Updates will be posted here as they become available.
Internal USO Services - USO Microsoft 365
Information Technology Services (ITS) has restored full functionality of USG Web Services (www.usg.edu). We will continue to monitor this system for stability. Users logging into the CMS to make website edits will need to access the VPN prior to logging in.
If you are still experiencing issues with access to USG Web Services (www.usg.edu), please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of an issue with USG Web Services (www.usg.edu). Content editors are unable to log in to the CMS to make edits at this time.
Additional information will be posted here when it becomes available.
GeorgiaVIEW Online Learning Environment (QPROD)GeorgiaVIEW Online Learning Environment (XPROD)Augusta UniversityGeorgia Southern UniversityAlbany State University (QPROD)Atlanta Metropolitan State College (QPROD)Georgia College and State University (QPROD)Georgia Gwinnett College (QPROD)Georgia Highlands College (QPROD)Gordon State College (QPROD)Kennesaw State University (QPROD)Savannah State University (QPROD)South Georgia State College (QPROD)University of Georgia (QPROD)USG Training Initiatives (QPROD)GeorgiaVIEW Community (QPROD)Abraham Baldwin Agricultural College (XPROD)Clayton State University (XPROD)College of Coastal Georgia (XPROD)Columbus State University (XPROD)Competency Based Education (XPROD)Dalton State College (XPROD)Georgia Southern University – East Georgia Campus (XPROD)Fort Valley State University (XPROD)Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD)Georgia Southwestern State University (XPROD)Georgia State University (XPROD)Middle Georgia State University (XPROD)University of North Georgia (XPROD)University of West Georgia (XPROD)USG Human Resources Office of Organizational Development (XPROD)USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD)Valdosta State University (XPROD)
monitoring
Between approximately 3:50 a.m. and 7:15 p.m. on Wednesday, October 21, 2026, Brightspace users were experiencing issues calling ASN (Achievement Standards Network) from the Learning Outcomes tool.
Brightspace Learning Outcomes functionality has been restored, and Information Technology Services (ITS) is currently monitoring.
In the event that you experience any further issues with Learning Outcomes in Brightspace, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating Brightspace Learning Outcomes issues. Beginning at 3:50 a.m. Wednesday, October 21, 2026, some users are experiencing issues with calling ASN (Achievements Standards Network) from the Learning Outcomes tool. Users may not be able to import outcomes from ASN at this time. Previously imported items remain functional. D2L is working to resolve this issue. Additional information will be posted here when it becomes available.
Impacted environments:
* GeorgiaVIEW Online Learning
Augusta UniversityClayton State University (XPROD)Georgia Southern University – East Georgia Campus (XPROD)Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD)University of North Georgia (XPROD)
monitoring
Between approximately 3:50 a.m. on Wednesday, October 21, 2026, and 2:30 a.m. on Thursday, October 22, 2026, Brightspace users experienced an issue with H5P being unavailable. Users may have been unable to create or upload new content.
Brightspace Learning Outcomes functionality has been restored, and Information Technology Services (ITS) is currently monitoring.
In the event that you experience any further issues with Learning Outcomes in Brightspace, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating Brightspace H5P issues. Beginning at 3:50 a.m. on Wednesday, October 21, 2026, some users are experiencing issues with H5P being unavailable. Users may be unable to create or upload new content. D2L is working to resolve this issue. Additional information will be posted here when it becomes available.
Impacted environments:
* Clayton State University (XPROD)
* Georgia Southern University – East Georgia Campus (XPROD)
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD)
* Augusta University
* University of North Georgia (XPROD)
After troubleshooting, it appears the edge firewall's classification engine is silently dropping the AXFR (zone transfer) traffic mid-stream.
To ensure services remain online, the public firewall rule was reverted back to the standard DNS application. This successfully restored standard UDP lookups, and recursive queries from public resolvers like Google and Cloudflare are now functioning properly.
Temporary measures have been implemented to correctly route client traffic, and a support request with Palo Alto will be submitted by CCGA to help debug why the application overrides for the AXFR stream are not functioning as expected.
Once the firewall is able to pass the zone transfer traffic, connection will be re-established so that USG may continue to serve as the secondary DNS for redundancy for CCGA.
If you are still experiencing issues, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating an outage impacting Domain Name Service (DNS) communications between the College of Coastal Georgia (CCGA) and USG. Affected users may be experiencing problems with access to systems and services hosted at ITS.
Updates will be posted here as they become available.
Information Technology Services (ITS) has restored full functionality of the USG Identity Proxy (IDP). We will continue to monitor this system for stability.
If you are still experiencing login issues, please clear your cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
If you are still experiencing issues with access after clearing cache, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow.
Additional information will be posted here when it becomes available.
Information Technology Services (ITS) has restored full functionality of the USG Identity Proxy (IDP). We will continue to monitor this system for stability.
If you are still experiencing login issues, please clear your cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
If you are still experiencing issues with access after clearing cache, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow.
Additional information will be posted here when it becomes available.
Microsoft 365 Teams External Inbound and Outbound Calling Issues Reported
Microsoft has restored full functionality of Microsoft TEAMS. We will continue to monitor this system for stability. If you still experience issues with external inbound and outbound calling, contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Microsoft is investigating issues with its external inbound and outbound calling for Teams. Updates will be posted here as they become available.
Planter is repairing a break in the 432-count fiber in Covington, GA. Crews continue to make progress on both sides of the damaged areas. On the west side, crews are currently placing new fiber. Once crews fully place and secure the new fiber, they will begin splicing in that area. On the east side, restoration efforts are also progressing, with additional splicing resources engaged to help expedite repairs and restore services as quickly as possible. We remain closely engaged with the field teams and continue to monitor progress throughout the restoration process. We will provide further updates, including an estimated time of restoration (ETR), as soon as additional information becomes available.
identified
Crews continue to make progress on both sides of the damaged areas, but still no ETR.
identified
Planter Telephone has confirmed that a fiber cut is affecting services in the area, and its field teams are actively locating the damage, assessing the impact, and coordinating the necessary repairs. At this time, Planter has not provided an estimated time of restoration (ETR). Zayo will continue to closely monitor Planter's progress and remain engaged as repair efforts move forward.
identified
Planter Telephone is investigating a fiber cut in Covington, GA, there is no ETR available.
investigating
We are continuing to investigate this issue.
investigating
Network Support Services (NSS) is currently investigating a multi-site outage affecting Planter Telephone locations. Zayo is currently investigating the issue.
Updates will be posted here as they become available.
Sites Affected:
- Camden County Schools
- Screven County Schools
- Lincoln County Schools
- Burke County Schools
- Taliaferro County Schools
- Wilkes County Schools
- Bryan County Schools
- Candler County Schools
- Jenkins County Schools
- Bulloch County Schools
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Multi-Site DOE Outage Reported - DOE K-12
majorSource not attested
Last archived state: resolved
View archived record details
identified
The vendor has advised that a field dispatch is needed to investigate a possible fiber cut impacting the service.
Updates will be provided when possible.
investigating
Network Support Services (NSS) is reporting a multi-site DOE outage. Windstream last-mile locations are down. Zayo is investigating the root cause of the disruption. There is currently no ETR.
Updates will be provided when possible.
Sites Affected:
- Charlton County Schools
- Sumter County Schools
Multi-Site DOE Outage Reported - DOE K-12
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have Comcast as their last mile provider. ENA has been notified, and we are currently investigating the cause. There is no ETR at this time.
Updates will be provided when possible.
Sites Affected:
- Clarke County Schools
- Floyd County Schools
- Douglas County Schools
- Buford City Schools
- Gordon County Schools
- Bartow County Schools
- Clayton County Schools
- Fulton County Schools
- Douglas County School...
June 2026
BMS Year-End Table Freeze Banner Down Time
minorSource not attested
Last archived state: resolved
View archived record details
identified
Banner Managed Services hosted schools have now returned to operational with the exception of Valdosta State University.
Updates will be posted here as soon as Valdosta State University is fully operational.
identified
We are continuing to work on a fix for this issue.
identified
Banner Managed Services hosted schools may be experiencing intermittent down times in their Banner Production databases from today, June 30, 2026, until tomorrow July 1, 2026, in preparation for table freeze. This is due to fiscal year-end activities that schools will be completing today to satisfy state audit requirements.
D2L Impacting Event Notification - Brightspace Community
Source not attested
Last archived state: resolved
View archived record details
investigating
Information Technology Services (ITS) is currently investigating reports of impaired service disruptions with the Brightspace Community. We are investigating and will provide an update as soon as possible.
Users at the following Institutions and organizations may be affected:
USG QPROD Institutions:
* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw Sta...
Multi-site Windstream Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
There is a multi-site outage affecting the following locations:
Pataula Charter
Schley County
Southwest GA STEM
Terrell County
ENA/Zayo is currently investigating, but we do not have an ETR at this time.
Network Outage - Columbus State University
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Communications Consulting Group (CCG) is reporting that service has been restored at Columbus State University. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
identified
A tech was dispatched to Newnan to troubleshoot the issue. CCG has escalated the ticket with AGA NOC.
identified
Columbus State University is down, and the protect path for all of the sites South of Atlanta are down.
AGA has reached out to the underlying fiber vendor and they are investigating. Updates will be posted here as they become available.
identified
Communications Consulting Group (CCG) is reporting two fiber breaks affecting Columbus State University. The link toward Buena Vista and Lagrange are both down.
AGA has been contacted and they are investigating. Updates will be posted here as they become available.
Axiom Issue Reported
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Access to all Axiom sources have been restored. Automation will only be enabled after Axiom users at the affected institutions verify the functionality. ITS will monitor these activities.
identified
Axiom services have been enabled for the affected institutions, allowing users to successfully log in. Automation and other functionality remain disabled while work continues with the vendor. Testing is underway to verify that the institutions' Axiom sources are functioning as designed. Additional information will be posted as updates become available.
investigating
Information Technology Services (ITS) is currently investigating issues with Axiom related to scheduled Production maintenance.
Affected users may encounter a status page when attempting to access Axiom in Production due to services being disabled while troubleshooting is in progress. Additional information will be posted as updates become available.
Components affected:
-Fort Valley State University
-Georgia Southern University
May 2026
GeorgiaBEST Banner Managed Services Issue Reported - Gordon State College
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Information Technology Services (ITS) has restored full functionality of Ethos access at Gordon State College. We will continue to monitor this system for stability. If you are still experiencing issues with access to Banner, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
investigating
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting to Ethos SSO. Additional information will be posted here when the issues are confirmed.
Components Affected
* GeorgiaBEST Banner Managed Services (Gordon State College)
Enterprise Data Management & Analytics: Business Intelligence and Analytics
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Microsoft has reported partial recovery and is continuing to apply mitigations across platforms. Users may experience slowness or errors when loading dashboards or other Fabric objects.
Microsoft updates can be found at https://support.fabric.microsoft.com/support/
This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
identified
Microsoft PowerBI and Fabric are currently experiencing an outage. Users may not be able to access dashboards or other Fabric objects.
Microsoft updates can be found at https://support.fabric.microsoft.com/support/
This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
identified
Earlier this morning, Microsoft notified customers of degraded service across their platform. Users may experience slowness or errors when loading dashboards or other Fabric objects.
Microsoft updates can be found at https://support.fabric.microsoft.com/support/
This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
GeorgiaBEST Degree Works Managed Services Issue Reported - College of Coastal Georgia
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Information Technology Services (ITS) is investigating reports that Degree Works Cloud Services are down for College of Coastal Georgia.
Affected users may be experiencing issues with accessing Degree Works. Additional information will be posted here when it becomes available.
Sites Affected: College of Coastal Georgia
