Current answer
USG Services experienced a major incident: USG Identity Proxy Issues Reported. ServiceAlert observed recovery on Oct 5, 2026.
Looking for an update now? Check the current status, or follow USG Services for future changes.
Incident Lifecycle
Affected Components
USG Identity Proxy
Incident Timeline
Monitoring
Information Technology Services (ITS) has restored full functionality of the USG Identity Proxy (IDP). We will continue to monitor this system for stability.
If you are still experiencing login issues, please clear your cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
If you are still experiencing issues with access after clearing cache, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
If you are still experiencing login issues, please clear your cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
If you are still experiencing issues with access after clearing cache, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Oct 4, 2026 at 4:35 PM UTC
Investigating
Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow.
Additional information will be posted here when it becomes available.
Additional information will be posted here when it becomes available.
Oct 4, 2026 at 3:54 PM UTC
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