Daily provider-status observations and published incident history for UserTesting.
Component incident
UserTesting has an active component incident; no global outage is indicated. Verified .
Official provider source.
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94.8%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We’ve temporarily taken IA Tree Test and Card Sort offline as a precaution while we fix a security vulnerability, and we have no evidence of exploitation or unauthorised data access. We expect them to be unavailable for an estimated 1-2 days.
investigating
We’ve temporarily taken IA Tree Test and Card Sort offline as a precaution while we fix a security vulnerability, and we have no evidence of exploitation or unauthorised data access. We expect them to be unavailable for an estimated 1-2 days.
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue causing some delays in study response rates. We are actively working to resolve the issue and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
Issues when resuming or launching studies in the platform
A fix has implemented and studies should be able to be launched and resumed now. We will be monitoring the situation to ensure there is no further impact.
identified
We are aware of issues blocking resuming or launching studies in the platform. Our team has identified the issue and is working on a solution that will restore the system shortly. Apologies for the inconvenience and thank you for your patience.
September 2026
Exports are not working for new UserTesting studies
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Thank you for your patience. We are still investigating. Along with Exports not working, Results in general may load more slowly than usual, if at all. Again, we apologize for the trouble this is causing. We are working as quickly as possible to resolve this issue. We will keep you posted.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Reports of some users not being able to sign into their Accounts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have received reports from multiple users not being able to sign into their accounts. We are investigating. Thank you so much for your patience. We will provide an update when we know more. We apologize for the inconvenience.
April 2026
Issues adding an audience to a test
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting the ability to add an audience to a test and are implementing a fix. We apologize for the inconvenience.
Some studies are filling more slowly than usual
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to see steady improvement, and the invitation backlog is decreasing. While the situation remains active, some studies may still experience slower sourcing than usual. If your study is sourcing more slowly than expected, please reach out to our Support team so we can review your project and assist you with alternative sourcing options where appropriate.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports of delays in study response rates. We are actively working to identify the root cause and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
Some participants are currently unable to enter tests launched from the Figma plugin
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports that some participants encounter an error when attempting to access tests launched from the Figma plugin. We will provide an update as soon as more information is available.
March 2026
Screen Sharing not working for some participants taking Interaction Tests
minorSource not attested
Last archived state: resolved
View archived record details
identified
Due to the latest update in Chrome the extension for our newest experience (Interaction Tests) can have issues with screen sharing. We are aware and are working on a fix.
Issues with our Chrome extensions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A new Chrome extension for the New Test experience has been released. Users are encouraged to update their Chrome browser to the latest version to ensure everything works as expected.
identified
We’ve released a fix for the Classic Chrome extension. Work is still ongoing to resolve the issue with the New Test experience, and we’ll share another update as soon as it becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing issues with our Chrome extensions, and some participants may have trouble starting a test.
If you are affected, please make sure you are using the latest version of Chrome.
We are actively working on a fix and will share an update as soon as the issue is resolved.
