Issues when resuming or launching studies in the platform
View the provider incident record →Current answer
UserTesting experienced a major incident: Issues when resuming or launching studies in the platform. ServiceAlert observed recovery on Oct 14, 2026.
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Incident Lifecycle
Affected Components
Test Launch Flow
Incident Timeline
Monitoring
A fix has implemented and studies should be able to be launched and resumed now. We will be monitoring the situation to ensure there is no further impact.
Oct 14, 2026 at 4:16 PM UTC
Identified
We are aware of issues blocking resuming or launching studies in the platform. Our team has identified the issue and is working on a solution that will restore the system shortly. Apologies for the inconvenience and thank you for your patience.
Oct 14, 2026 at 3:34 PM UTC
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