Current answer
UserTesting experienced a major incident: Exports are not working for new UserTesting studies. ServiceAlert observed recovery on Sep 15, 2026.
Looking for an update now? Check the current status, or follow UserTesting for future changes.
Incident Lifecycle
Affected Components
Study Results
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Sep 14, 2026 at 7:29 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 14, 2026 at 7:29 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 14, 2026 at 7:06 PM UTC
Investigating
Thank you for your patience. We are still investigating. Along with Exports not working, Results in general may load more slowly than usual, if at all. Again, we apologize for the trouble this is causing. We are working as quickly as possible to resolve this issue. We will keep you posted.
Sep 14, 2026 at 4:53 PM UTC
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