Daily provider-status observations and published incident history for UserTesting.
Component incident
UserTesting has an active component incident; no global outage is indicated. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow UserTesting for future changes.
94.8%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We’ve temporarily taken IA Tree Test and Card Sort offline as a precaution while we fix a security vulnerability, and we have no evidence of exploitation or unauthorised data access. We expect them to be unavailable for an estimated 1-2 days.
investigating
We’ve temporarily taken IA Tree Test and Card Sort offline as a precaution while we fix a security vulnerability, and we have no evidence of exploitation or unauthorised data access. We expect them to be unavailable for an estimated 1-2 days.
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue causing some delays in study response rates. We are actively working to resolve the issue and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
Issues when resuming or launching studies in the platform
A fix has implemented and studies should be able to be launched and resumed now. We will be monitoring the situation to ensure there is no further impact.
identified
We are aware of issues blocking resuming or launching studies in the platform. Our team has identified the issue and is working on a solution that will restore the system shortly. Apologies for the inconvenience and thank you for your patience.
September 2026
Exports are not working for new UserTesting studies
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Thank you for your patience. We are still investigating. Along with Exports not working, Results in general may load more slowly than usual, if at all. Again, we apologize for the trouble this is causing. We are working as quickly as possible to resolve this issue. We will keep you posted.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Customers are unable to join Live Conversations with Notetaking
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
An error is triggered when a user tries to join a live conversation with note-taking or as a co-moderator.
Joining without note taking using Zoom's desktop application works as expected.
Joining as a hidden observer also works.
July 2026
We're investigating an issue which may cause AI Test Creation to fail for some users
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing degraded service due to an issue with a third-party provider. Some users may experience delays or failures when using AI Test Creation
Our team is actively monitoring the situation and working with the provider to restore normal service. We will provide another update as soon as more information is available.
June 2026
Email notifications for scheduled live conversations are temporarily unavailable.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're currently investigating an issue affecting email notifications for live conversation scheduling. Customers may not receive these emails as expected. We'll continue to share updates here as our investigation progresses.
Duplicating Surveys, Interactive tests and new TOL
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where duplicating Surveys, Interaction Tests, or New TOL tests may prevent the Test Builder from loading.
AI Study creation does not appear to be working.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
AI Study creation does not appear to be working. We are investigating. Thank you for your patience
May 2026
Some UTZ studies cannot be ordered or resumed
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We’re investigating an issue preventing new UTZ studies from being launched, and old paused UTZ studies from being resumed. Users see an error message when they try to launch or resume the test.
Mobile login issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where participants on mobile devices may see an “Invalid credentials” error when trying to log in.
UserTesting dashboard chat widget is not working
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
The UserTesting dashboard's help button, which includes the Support chat widget, is currently not working. We are investigating and will fix this issue as soon as possible. If you need to contact our Support Team during this time, please submit a ticket here https://help.usertesting.com/hc/en-us/requests/new
Degraded Platform Performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have stabilized the issue affecting our authentication service and are continuing to monitor performance closely.
Our team is still actively working to resolve the slow loading times that some customers may be experiencing.
We’ll continue to share updates as we make progress.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports that the UserTesting platform is responding more slowly than usual.
Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more.
Thank you for your patience.
Hidden Observers stream
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where the stream for hidden observers is not available during Live Conversations.
As a temporary workaround, users can join the session as co-moderators to access the stream.
We will provide further updates as soon as more information becomes available.
