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UserTesting Outage History

Uptime record, past incidents, and downtime history for UserTesting.

Checking current status...
82.4% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 80% 25 5
April 2026 86.7% 30 4
March 2026 87.1% 31 4
February 2026 40% 5 3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Mobile login issue
minor

Started: May 21, 7:25 PM

investigating
We are currently investigating an issue where participants on mobile devices may see an “Invalid credentials” error when trying to log in.
May 21, 7:25 PM
UserTesting dashboard chat widget is not working
critical

Started: May 20, 11:53 PM

investigating
The UserTesting dashboard's help button, which includes the Support chat widget, is currently not working. We are investigating and will fix this issue as soon as possible. If you need to contact our Support Team during this time, please submit a ticket here https://help.usertesting.com/hc/en-us/requests/new
May 20, 11:53 PM
Degraded Platform Performance
major

Started: May 19, 8:04 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 19, 4:16 PM
identified
We have stabilized the issue affecting our authentication service and are continuing to monitor performance closely. Our team is still actively working to resolve the slow loading times that some customers may be experiencing. We’ll continue to share updates as we make progress.
May 19, 12:48 PM
identified
We are continuing to work on a fix for this issue.
May 19, 10:11 AM
identified
We are continuing to work on a fix for this issue.
May 19, 10:05 AM
identified
The issue has been identified and a fix is being implemented.
May 19, 8:12 AM
investigating
We are currently investigating reports that the UserTesting platform is responding more slowly than usual. Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience.
May 19, 8:04 AM
Hidden Observers stream
minor

Started: May 4, 6:45 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 4, 8:22 PM
identified
The issue has been identified and a fix is being implemented.
May 4, 7:20 PM
investigating
We are currently investigating an issue where the stream for hidden observers is not available during Live Conversations. As a temporary workaround, users can join the session as co-moderators to access the stream. We will provide further updates as soon as more information becomes available.
May 4, 6:45 PM
Reports of some users not being able to sign into their Accounts
minor

Started: May 1, 5:16 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 1, 5:40 PM
investigating
We have received reports from multiple users not being able to sign into their accounts. We are investigating. Thank you so much for your patience. We will provide an update when we know more. We apologize for the inconvenience.
May 1, 5:16 PM
April 2026
Issues adding an audience to a test
minor

Started: Apr 30, 11:44 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 1:01 PM
identified
We have identified an issue affecting the ability to add an audience to a test and are implementing a fix. We apologize for the inconvenience.
Apr 30, 11:44 AM
Some studies are filling more slowly than usual
minor

Started: Apr 28, 10:59 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 29, 7:35 AM
identified
We continue to see steady improvement, and the invitation backlog is decreasing. While the situation remains active, some studies may still experience slower sourcing than usual. If your study is sourcing more slowly than expected, please reach out to our Support team so we can review your project and assist you with alternative sourcing options where appropriate.
Apr 28, 10:49 PM
identified
The issue has been identified and a fix is being implemented.
Apr 28, 1:53 PM
investigating
We are investigating reports of delays in study response rates. We are actively working to identify the root cause and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
Apr 28, 10:59 AM
Some participants are currently unable to enter tests launched from the Figma plugin
minor

Started: Apr 23, 7:45 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 8:46 AM
identified
The issue has been identified and a fix is being implemented.
Apr 23, 8:01 AM
investigating
We are investigating reports that some participants encounter an error when attempting to access tests launched from the Figma plugin. We will provide an update as soon as more information is available.
Apr 23, 7:45 AM
March 2026
Screen Sharing not working for some participants taking Interaction Tests
minor

Started: Mar 18, 7:47 PM

identified
Due to the latest update in Chrome the extension for our newest experience (Interaction Tests) can have issues with screen sharing. We are aware and are working on a fix.
Mar 18, 7:47 PM
Issues with our Chrome extensions
major

Started: Mar 18, 7:47 PM

monitoring
A new Chrome extension for the New Test experience has been released. Users are encouraged to update their Chrome browser to the latest version to ensure everything works as expected.
Mar 20, 10:20 AM
identified
We’ve released a fix for the Classic Chrome extension. Work is still ongoing to resolve the issue with the New Test experience, and we’ll share another update as soon as it becomes available.
Mar 19, 2:44 PM
identified
We are continuing to work on a fix for this issue.
Mar 19, 12:21 PM
identified
We are currently experiencing issues with our Chrome extensions, and some participants may have trouble starting a test. If you are affected, please make sure you are using the latest version of Chrome. We are actively working on a fix and will share an update as soon as the issue is resolved.
Mar 18, 7:47 PM
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