UserTesting Outage History
Uptime record, past incidents, and downtime history for UserTesting.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 100% | 9 | 0 |
| June 2026 | 90% | 30 | 3 |
| May 2026 | 77.4% | 31 | 7 |
| April 2026 | 81% | 21 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
Email notifications for scheduled live conversations are temporarily unavailable.
Started: Jun 29, 9:50 AM
monitoring
We are continuing to monitor for any further issues.
Jun 29, 10:58 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 29, 10:58 AM
identified
The issue has been identified and a fix is being implemented.
Jun 29, 10:35 AM
investigating
We're currently investigating an issue affecting email notifications for live conversation scheduling. Customers may not receive these emails as expected. We'll continue to share updates here as our investigation progresses.
Jun 29, 9:50 AM
Duplicating Surveys, Interactive tests and new TOL
Started: Jun 17, 7:15 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 17, 8:49 PM
investigating
We are currently investigating an issue where duplicating Surveys, Interaction Tests, or New TOL tests may prevent the Test Builder from loading.
Jun 17, 7:15 PM
AI Study creation does not appear to be working.
Started: Jun 11, 8:27 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 11, 8:51 PM
identified
The issue has been identified and a fix is being implemented.
Jun 11, 8:34 PM
investigating
AI Study creation does not appear to be working. We are investigating. Thank you for your patience
Jun 11, 8:27 PM
May 2026
Some UTZ studies cannot be ordered or resumed
Started: May 27, 9:41 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 27, 10:25 PM
identified
The issue has been identified and a fix is being implemented.
May 27, 10:25 PM
investigating
We are continuing to investigate this issue.
May 27, 9:44 PM
investigating
We’re investigating an issue preventing new UTZ studies from being launched, and old paused UTZ studies from being resumed. Users see an error message when they try to launch or resume the test.
May 27, 9:41 PM
Mobile login issue
Started: May 21, 7:25 PM
investigating
We are currently investigating an issue where participants on mobile devices may see an “Invalid credentials” error when trying to log in.
May 21, 7:25 PM
UserTesting dashboard chat widget is not working
Started: May 20, 11:53 PM
investigating
The UserTesting dashboard's help button, which includes the Support chat widget, is currently not working. We are investigating and will fix this issue as soon as possible. If you need to contact our Support Team during this time, please submit a ticket here https://help.usertesting.com/hc/en-us/requests/new
May 20, 11:53 PM
Degraded Platform Performance
Started: May 19, 8:04 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 19, 4:16 PM
identified
We have stabilized the issue affecting our authentication service and are continuing to monitor performance closely.
Our team is still actively working to resolve the slow loading times that some customers may be experiencing.
We’ll continue to share updates as we make progress.
May 19, 12:48 PM
identified
We are continuing to work on a fix for this issue.
May 19, 10:11 AM
identified
We are continuing to work on a fix for this issue.
May 19, 10:05 AM
identified
The issue has been identified and a fix is being implemented.
May 19, 8:12 AM
investigating
We are currently investigating reports that the UserTesting platform is responding more slowly than usual.
Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more.
Thank you for your patience.
May 19, 8:04 AM
Hidden Observers stream
Started: May 4, 6:45 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 4, 8:22 PM
identified
The issue has been identified and a fix is being implemented.
May 4, 7:20 PM
investigating
We are currently investigating an issue where the stream for hidden observers is not available during Live Conversations.
As a temporary workaround, users can join the session as co-moderators to access the stream.
We will provide further updates as soon as more information becomes available.
May 4, 6:45 PM
Reports of some users not being able to sign into their Accounts
Started: May 1, 5:16 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 1, 5:40 PM
investigating
We have received reports from multiple users not being able to sign into their accounts. We are investigating. Thank you so much for your patience. We will provide an update when we know more. We apologize for the inconvenience.
May 1, 5:16 PM
April 2026
Issues adding an audience to a test
Started: Apr 30, 11:44 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 1:01 PM
identified
We have identified an issue affecting the ability to add an audience to a test and are implementing a fix. We apologize for the inconvenience.
Apr 30, 11:44 AM
Some studies are filling more slowly than usual
Started: Apr 28, 10:59 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 29, 7:35 AM
identified
We continue to see steady improvement, and the invitation backlog is decreasing. While the situation remains active, some studies may still experience slower sourcing than usual. If your study is sourcing more slowly than expected, please reach out to our Support team so we can review your project and assist you with alternative sourcing options where appropriate.
Apr 28, 10:49 PM
identified
The issue has been identified and a fix is being implemented.
Apr 28, 1:53 PM
investigating
We are investigating reports of delays in study response rates. We are actively working to identify the root cause and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
Apr 28, 10:59 AM
Some participants are currently unable to enter tests launched from the Figma plugin
Started: Apr 23, 7:45 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 8:46 AM
identified
The issue has been identified and a fix is being implemented.
Apr 23, 8:01 AM
investigating
We are investigating reports that some participants encounter an error when attempting to access tests launched from the Figma plugin. We will provide an update as soon as more information is available.
Apr 23, 7:45 AM
March 2026
Screen Sharing not working for some participants taking Interaction Tests
Started: Mar 18, 7:47 PM
identified
Due to the latest update in Chrome the extension for our newest experience (Interaction Tests) can have issues with screen sharing. We are aware and are working on a fix.
Mar 18, 7:47 PM
Issues with our Chrome extensions
Started: Mar 18, 7:47 PM
monitoring
A new Chrome extension for the New Test experience has been released. Users are encouraged to update their Chrome browser to the latest version to ensure everything works as expected.
Mar 20, 10:20 AM
identified
We’ve released a fix for the Classic Chrome extension. Work is still ongoing to resolve the issue with the New Test experience, and we’ll share another update as soon as it becomes available.
Mar 19, 2:44 PM
identified
We are continuing to work on a fix for this issue.
Mar 19, 12:21 PM
identified
We are currently experiencing issues with our Chrome extensions, and some participants may have trouble starting a test.
If you are affected, please make sure you are using the latest version of Chrome.
We are actively working on a fix and will share an update as soon as the issue is resolved.
Mar 18, 7:47 PM