Daily provider-status observations and published incident history for TOPdesk SaaS Status page.
Component incident
TOPdesk SaaS Status page has an active component incident; no global outage is indicated. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow TOPdesk SaaS Status page for future changes.
86.8%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Dear Customer,
The fix for this issue has been implemented. However, the release of the version containing the fix is taking longer than initially anticipated. This is due to another issue that is currently being worked on.
Our intent is to start shipping the fix before the end of the week. The major incident will remain open until the fix has been successfully deployed and is available to all affected customers.
In the meantime, the functionality itself is still working as intended, and the previously shared workaround remains available.
Thank you for your patience and our apologies for the continued inconvenience.
investigating
Dear customer,
Because the Major will remain open for a bit longer we like to share a work-around.
Work-around:
When hoovering your cursor over the bookmark icon, a mouse over appears
The mouse over contains the state of the button.
This is either 'Add this card to your bookmarks'
or
'Remove this card from your bookmarks'
Thank you for your patience and our apologies for the inconvenience this issue has caused.
investigating
The TOPdesk version that will contain the fix for this issue will be 16.09.022.
The fix will be deployed to the affected environments as part of the regular release process.
The major incident will remain open until the fix has been deployed and is available to all affected customers.
investigating
Incident update
The issue causing this major incident has been identified and a fix has been implemented. The fix will be deployed to the affected environments as part of the regular release process.
The major incident will remain open until the fix has been deployed and is available to all affected customers.
Thank you for your patience and our apologies for the inconvenience this issue causes.
Root cause
As part of a large-scale UI refresh project, more than 2,000 icons were updated across the application. During these changes, an incorrect icon configuration was introduced, resulting in the expected visual feedback not being displayed in certain situations. This issue was not identified during the review and testing process before release.
Preventive measures
To reduce the likelihood of similar issues, we have improved our validation and review processes. Large-scale UI changes will be divided into smaller, more manageable increments, allowing for more focused testing and making visual inconsistencies easier to identify before release.
investigating
We are currently experiencing an issue with the Bookmark button in the user interface.
For some users, the visual feedback indicating that the button has been activated is no longer displayed.
We have identified the root cause and implemented a fix. The issue will be resolved for the affected versions once the fix is deployed as part of the regular release cycle.
We apologize for the inconvenience and thank you for you patience.
For the latest updates, please visit the TOPdesk Status Page: https://status.topdesk.com
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 09 7369.
We are currently experiencing problems on the EU2 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=2b0f6704-3fb8-4c45-b435-59c35f511d80'>My TOPdesk</a>.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Major: Disruption on import service (EU1)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have restarted the import service and are seeing improvements in the performance.
Imports can now executed again.
We will continue to monitor the situation.
investigating
We are currently experiencing a disruption to the import service on EU1.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status....
May 2026
TOPdesk EU3 in partial outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing problems on our EU3 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and already working on a solution.
Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.
April 2026
SSP appears as white page after clicking on form
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Because the problem occurred after the last update, we decided to rollback the update again. Following this rollback, multiple customers have confirmed that the issue has been resolved. Based on this feedback, we are putting this major into monitoring time. If the problem does not recur, we will close the major at around 7 o'clock.
At this time, the exact root cause has not yet been fully identified. Our team will continue to investigate to determine the underlying issue and prevent recurre...
investigating
We are currently experiencing disruptions with our SSP. After clicking on a form in the SSP, the page appears white.
Hitting ctrl+F5 (or Cmd + Shift + R for Mac) seems to help as a workaround.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been ...
