Daily provider-status observations and published incident history for TOPdesk SaaS Status page.
Unknown
Current status for TOPdesk SaaS Status page cannot be verified right now. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow TOPdesk SaaS Status page for future changes.
79.5%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
64.5%
31
11
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our investigation indicates that the incident was likely related to an issue within the underlying Azure file storage infrastructure
Stability
Current monitoring indicates that the affected infrastructure is operating normally. Azure has not provided further information regarding the suspected issue.
investigating
We are continuing to investigate this major incident. The cause has not yet been identified.
Resolving this incident remains our highest priority. We will provide a further update as soon as more information becomes available.
Thank you for your continued patience. We apologize for the inconvenience.
investigating
We are currently experiencing disruptions with DataCenter UK2. Several issues have been reported:
•Environments being slow or not reachable;
•Unable to upload;
•Imports not working;
•Mails not being sent.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing, we are not able to give you an estimate of when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=ead326d4-8449-4333-8249-08d44a89ba5a'>My TOPdesk</a>.
We are currently experiencing problems on the NO1 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available.
We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=e9b8e85b-8a6f-415f-844c-0fe3571c00fa'>My TOPdesk</a>.
Major - Blank pages, broken lay-out and content only appearing
Status
A fix has been released from version 16.10.023 onwards, this is rolling out through the regular TOPdesk release process. The first group of environments have already received this version, the rest will receive this update at some point during the week of November 2nd.
Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
investigating
Status
A fix is being prepared for rollout through the regular TOPdesk release process. We are taking steps to accelerate this process. However, it may take several days before the fix reaches all update groups.
Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
investigating
Status
We have identified the cause of the blank pages, incorrect layouts, and content that only appears after refreshing the browser.
Our teams are currently implementing fixes to address these issues.
We are making good progress and expect to resolve this incident soon.
investigating
Blank pages and incorrect layouts
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only.
Cause
We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout.
What you may notice
•Blank pages or incorrect layouts.
•Content that only appears after refreshing the browser.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=62cd160f-41f8-4e3d-a8cd-313745f8f6c9'>My TOPdesk</a>.
Status
We have received confirmation from affected customers that TOPdesk is accessible again and that login functionality has returned to normal.
The issue is resolved, and we are currently monitoring the situation to ensure continued stability.
What we are doing
We will continue to monitor the situation for any further disruptions.
If you are still experiencing issues accessing TOPdesk, please contact TOPdesk Support.
investigating
Intermittent login and access issues
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers TOPdesk being intermittently unreachable.
Cause
TOPdesk becoming unreachable and then accessible again were caused by a disruption at Cloudflare. The disruption affected connections that pass through an external firewall, such as the one Fortinet provides. As a result, some connections to TOPdesk timed out or received no response.
Status
Cloudflare has implemented a fix and has marked their incident as resolved. We are also receiving the first reports from customers that TOPdesk is working normally again.
What you may notice
•TOPdesk should now be reachable again and login should work reliably.
•If you still experience problems, try again in a few minutes or restart your browser.
What we are doing
If you are still affected, please contact TOPdesk Support.
investigating
We are continuing to investigate the intermittent issues affecting TOPdesk. Features may work normally at one moment and fail the next. If you experience problems in one browser, another browser may still work.
Reported symptoms include:
•Intermittent login failures in TOPdesk, including My TOPdesk.
•Problems switching between the Self-Service Portal (SSP) and the Operator section.
•Incident details appearing only after refreshing the browser.
•TOPdesk becoming unreachable and then accessible again. This has been reported both within and outside customers’ networks, including in private browsing mode.
We suspect these symptoms may be related to a disruption involving Cloudflare or Fortinet, but this has not yet been confirmed.
We are also investigating blank pages and incorrect layouts, particularly in Imports and Automated Actions. These symptoms appear consistent with a browser cache issue and may vary between browsers. We are working to determine whether they are related to the disruption described above or to a recent change in TOPdesk.
We will update you when there is new information or around 5 PM CET at the latest.
investigating
We are continuing to investigate the underlying cause of these intermittent issues.
To help with our investigation, please attach a HAR file to your incident. Instructions for creating a HAR file are available in KI 11015.
We will provide an update as soon as more information becomes available, or at around 2:00 PM CET at the latest.
investigating
We are currently experiencing issues with:
•TOPdesk login: Users can log in at times, but login attempts fail at other times.
•Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times.
•My TOPdesk login: Users can sometimes log in, while at other times they cannot.
•Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout.
•Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them.
•TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode.
•Emails are not displayed right, preview is not available.
The issue currently affects Microsoft Edge and Google Chrome. Clearing your browser’s cache may resolve the issue.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 7470.
PHP vulnerabilities
As reported earlier regarding the two critical vulnerabilities in PHP, none of the TOPdesk product uses PHP. These vulnerabilities therefore do not affect the TOPdesk application, and no action is required for your environment.
Some of our external websites do employ PHP however. Therefore, we've decided to temporarily take the following websites offline, until the fix is implemented:
- www.topdesk.com
- careers.topdesk.com
- marketplace.topdesk.com
Your my.topdesk access will remain unaffected.
If your organization uses PHP in other applications or custom integrations, please follow the PHP security guidance for those systems.
investigating
TOPdesk unaffected by PHP vulnerabilities
Following reports of two critical vulnerabilities in PHP, we want to reassure you that TOPdesk does not use PHP. These vulnerabilities therefore do not affect the TOPdesk application, and no action is required for TOPdesk.
If your organisation uses PHP in other applications or custom integrations, please follow the PHP security guidance for those systems.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 5632.
Dear Customer,
The fix for this issue has been implemented. However, the release of the version containing the fix is taking longer than initially anticipated. This is due to another issue that is currently being worked on.
Our intent is to start shipping the fix before the end of the week. The major incident will remain open until the fix has been successfully deployed and is available to all affected customers.
In the meantime, the functionality itself is still working as intended, and the previously shared workaround remains available.
Thank you for your patience and our apologies for the continued inconvenience.
investigating
Dear customer,
Because the Major will remain open for a bit longer we like to share a work-around.
Work-around:
When hoovering your cursor over the bookmark icon, a mouse over appears
The mouse over contains the state of the button.
This is either 'Add this card to your bookmarks'
or
'Remove this card from your bookmarks'
Thank you for your patience and our apologies for the inconvenience this issue has caused.
investigating
The TOPdesk version that will contain the fix for this issue will be 16.09.022.
The fix will be deployed to the affected environments as part of the regular release process.
The major incident will remain open until the fix has been deployed and is available to all affected customers.
investigating
Incident update
The issue causing this major incident has been identified and a fix has been implemented. The fix will be deployed to the affected environments as part of the regular release process.
The major incident will remain open until the fix has been deployed and is available to all affected customers.
Thank you for your patience and our apologies for the inconvenience this issue causes.
Root cause
As part of a large-scale UI refresh project, more than 2,000 icons were updated across the application. During these changes, an incorrect icon configuration was introduced, resulting in the expected visual feedback not being displayed in certain situations. This issue was not identified during the review and testing process before release.
Preventive measures
To reduce the likelihood of similar issues, we have improved our validation and review processes. Large-scale UI changes will be divided into smaller, more manageable increments, allowing for more focused testing and making visual inconsistencies easier to identify before release.
investigating
We are currently experiencing an issue with the Bookmark button in the user interface.
For some users, the visual feedback indicating that the button has been activated is no longer displayed.
We have identified the root cause and implemented a fix. The issue will be resolved for the affected versions once the fix is deployed as part of the regular release cycle.
We apologize for the inconvenience and thank you for you patience.
For the latest updates, please visit the TOPdesk Status Page: https://status.topdesk.com
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 09 7369.
We are currently experiencing problems on the EU2 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=2b0f6704-3fb8-4c45-b435-59c35f511d80'>My TOPdesk</a>.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Major: Disruption on import service (EU1)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have restarted the import service and are seeing improvements in the performance.
Imports can now executed again.
We will continue to monitor the situation.
investigating
We are currently experiencing a disruption to the import service on EU1.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status....
May 2026
TOPdesk EU3 in partial outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing problems on our EU3 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and already working on a solution.
Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.
April 2026
SSP appears as white page after clicking on form
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Because the problem occurred after the last update, we decided to rollback the update again. Following this rollback, multiple customers have confirmed that the issue has been resolved. Based on this feedback, we are putting this major into monitoring time. If the problem does not recur, we will close the major at around 7 o'clock.
At this time, the exact root cause has not yet been fully identified. Our team will continue to investigate to determine the underlying issue and prevent recurre...
investigating
We are currently experiencing disruptions with our SSP. After clicking on a form in the SSP, the page appears white.
Hitting ctrl+F5 (or Cmd + Shift + R for Mac) seems to help as a workaround.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been ...
