Major - Blank pages, broken lay-out and content only appearing
View the provider incident record →Current answer
TOPdesk SaaS Status page experienced a minor incident: Major - Blank pages, broken lay-out and content only appearing. ServiceAlert observed recovery on Nov 6, 2026.
Official TOPdesk SaaS Status page status page Current TOPdesk SaaS Status page status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow TOPdesk SaaS Status page for future changes.
Incident Lifecycle
Affected Components
Functionality malfunction
Incident Timeline
Investigating
Status
A fix has been released from version 16.10.023 onwards, this is rolling out through the regular TOPdesk release process. The first group of environments have already received this version, the rest will receive this update at some point during the week of November 2nd.
Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
A fix has been released from version 16.10.023 onwards, this is rolling out through the regular TOPdesk release process. The first group of environments have already received this version, the rest will receive this update at some point during the week of November 2nd.
Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
Oct 30, 2026 at 2:59 PM UTC
Investigating
Status
A fix is being prepared for rollout through the regular TOPdesk release process. We are taking steps to accelerate this process. However, it may take several days before the fix reaches all update groups.
Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
A fix is being prepared for rollout through the regular TOPdesk release process. We are taking steps to accelerate this process. However, it may take several days before the fix reaches all update groups.
Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
Oct 28, 2026 at 1:12 PM UTC
Investigating
Status
We have identified the cause of the blank pages, incorrect layouts, and content that only appears after refreshing the browser.
Our teams are currently implementing fixes to address these issues.
We are making good progress and expect to resolve this incident soon.
We have identified the cause of the blank pages, incorrect layouts, and content that only appears after refreshing the browser.
Our teams are currently implementing fixes to address these issues.
We are making good progress and expect to resolve this incident soon.
Oct 28, 2026 at 8:34 AM UTC
Investigating
Blank pages and incorrect layouts
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only.
Cause
We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout.
What you may notice
•Blank pages or incorrect layouts.
•Content that only appears after refreshing the browser.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=62cd160f-41f8-4e3d-a8cd-313745f8f6c9'>My TOPdesk</a>.
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only.
Cause
We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout.
What you may notice
•Blank pages or incorrect layouts.
•Content that only appears after refreshing the browser.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=62cd160f-41f8-4e3d-a8cd-313745f8f6c9'>My TOPdesk</a>.
Oct 27, 2026 at 3:27 PM UTC
Was your business affected by this TOPdesk SaaS Status page outage?
Follow TOPdesk SaaS Status page and route available status alerts to email or a team channel.