Daily provider-status observations and published incident history for TOPdesk SaaS Status page.
Unknown
Current status for TOPdesk SaaS Status page cannot be verified right now. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow TOPdesk SaaS Status page for future changes.
79.5%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
64.5%
31
11
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our investigation indicates that the incident was likely related to an issue within the underlying Azure file storage infrastructure
Stability
Current monitoring indicates that the affected infrastructure is operating normally. Azure has not provided further information regarding the suspected issue.
investigating
We are continuing to investigate this major incident. The cause has not yet been identified.
Resolving this incident remains our highest priority. We will provide a further update as soon as more information becomes available.
Thank you for your continued patience. We apologize for the inconvenience.
investigating
We are currently experiencing disruptions with DataCenter UK2. Several issues have been reported:
•Environments being slow or not reachable;
•Unable to upload;
•Imports not working;
•Mails not being sent.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing, we are not able to give you an estimate of when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=ead326d4-8449-4333-8249-08d44a89ba5a'>My TOPdesk</a>.
We are currently experiencing problems on the NO1 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available.
We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=e9b8e85b-8a6f-415f-844c-0fe3571c00fa'>My TOPdesk</a>.
Major - Blank pages, broken lay-out and content only appearing
Status
A fix has been released from version 16.10.023 onwards, this is rolling out through the regular TOPdesk release process. The first group of environments have already received this version, the rest will receive this update at some point during the week of November 2nd.
Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
investigating
Status
A fix is being prepared for rollout through the regular TOPdesk release process. We are taking steps to accelerate this process. However, it may take several days before the fix reaches all update groups.
Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
investigating
Status
We have identified the cause of the blank pages, incorrect layouts, and content that only appears after refreshing the browser.
Our teams are currently implementing fixes to address these issues.
We are making good progress and expect to resolve this incident soon.
investigating
Blank pages and incorrect layouts
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only.
Cause
We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout.
What you may notice
•Blank pages or incorrect layouts.
•Content that only appears after refreshing the browser.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=62cd160f-41f8-4e3d-a8cd-313745f8f6c9'>My TOPdesk</a>.
Status
We have received confirmation from affected customers that TOPdesk is accessible again and that login functionality has returned to normal.
The issue is resolved, and we are currently monitoring the situation to ensure continued stability.
What we are doing
We will continue to monitor the situation for any further disruptions.
If you are still experiencing issues accessing TOPdesk, please contact TOPdesk Support.
investigating
Intermittent login and access issues
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers TOPdesk being intermittently unreachable.
Cause
TOPdesk becoming unreachable and then accessible again were caused by a disruption at Cloudflare. The disruption affected connections that pass through an external firewall, such as the one Fortinet provides. As a result, some connections to TOPdesk timed out or received no response.
Status
Cloudflare has implemented a fix and has marked their incident as resolved. We are also receiving the first reports from customers that TOPdesk is working normally again.
What you may notice
•TOPdesk should now be reachable again and login should work reliably.
•If you still experience problems, try again in a few minutes or restart your browser.
What we are doing
If you are still affected, please contact TOPdesk Support.
investigating
We are continuing to investigate the intermittent issues affecting TOPdesk. Features may work normally at one moment and fail the next. If you experience problems in one browser, another browser may still work.
Reported symptoms include:
•Intermittent login failures in TOPdesk, including My TOPdesk.
•Problems switching between the Self-Service Portal (SSP) and the Operator section.
•Incident details appearing only after refreshing the browser.
•TOPdesk becoming unreachable and then accessible again. This has been reported both within and outside customers’ networks, including in private browsing mode.
We suspect these symptoms may be related to a disruption involving Cloudflare or Fortinet, but this has not yet been confirmed.
We are also investigating blank pages and incorrect layouts, particularly in Imports and Automated Actions. These symptoms appear consistent with a browser cache issue and may vary between browsers. We are working to determine whether they are related to the disruption described above or to a recent change in TOPdesk.
We will update you when there is new information or around 5 PM CET at the latest.
investigating
We are continuing to investigate the underlying cause of these intermittent issues.
To help with our investigation, please attach a HAR file to your incident. Instructions for creating a HAR file are available in KI 11015.
We will provide an update as soon as more information becomes available, or at around 2:00 PM CET at the latest.
investigating
We are currently experiencing issues with:
•TOPdesk login: Users can log in at times, but login attempts fail at other times.
•Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times.
•My TOPdesk login: Users can sometimes log in, while at other times they cannot.
•Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout.
•Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them.
•TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode.
•Emails are not displayed right, preview is not available.
The issue currently affects Microsoft Edge and Google Chrome. Clearing your browser’s cache may resolve the issue.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 7470.
PHP vulnerabilities
As reported earlier regarding the two critical vulnerabilities in PHP, none of the TOPdesk product uses PHP. These vulnerabilities therefore do not affect the TOPdesk application, and no action is required for your environment.
Some of our external websites do employ PHP however. Therefore, we've decided to temporarily take the following websites offline, until the fix is implemented:
- www.topdesk.com
- careers.topdesk.com
- marketplace.topdesk.com
Your my.topdesk access will remain unaffected.
If your organization uses PHP in other applications or custom integrations, please follow the PHP security guidance for those systems.
investigating
TOPdesk unaffected by PHP vulnerabilities
Following reports of two critical vulnerabilities in PHP, we want to reassure you that TOPdesk does not use PHP. These vulnerabilities therefore do not affect the TOPdesk application, and no action is required for TOPdesk.
If your organisation uses PHP in other applications or custom integrations, please follow the PHP security guidance for those systems.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 5632.
Dear Customer,
The fix for this issue has been implemented. However, the release of the version containing the fix is taking longer than initially anticipated. This is due to another issue that is currently being worked on.
Our intent is to start shipping the fix before the end of the week. The major incident will remain open until the fix has been successfully deployed and is available to all affected customers.
In the meantime, the functionality itself is still working as intended, and the previously shared workaround remains available.
Thank you for your patience and our apologies for the continued inconvenience.
investigating
Dear customer,
Because the Major will remain open for a bit longer we like to share a work-around.
Work-around:
When hoovering your cursor over the bookmark icon, a mouse over appears
The mouse over contains the state of the button.
This is either 'Add this card to your bookmarks'
or
'Remove this card from your bookmarks'
Thank you for your patience and our apologies for the inconvenience this issue has caused.
investigating
The TOPdesk version that will contain the fix for this issue will be 16.09.022.
The fix will be deployed to the affected environments as part of the regular release process.
The major incident will remain open until the fix has been deployed and is available to all affected customers.
investigating
Incident update
The issue causing this major incident has been identified and a fix has been implemented. The fix will be deployed to the affected environments as part of the regular release process.
The major incident will remain open until the fix has been deployed and is available to all affected customers.
Thank you for your patience and our apologies for the inconvenience this issue causes.
Root cause
As part of a large-scale UI refresh project, more than 2,000 icons were updated across the application. During these changes, an incorrect icon configuration was introduced, resulting in the expected visual feedback not being displayed in certain situations. This issue was not identified during the review and testing process before release.
Preventive measures
To reduce the likelihood of similar issues, we have improved our validation and review processes. Large-scale UI changes will be divided into smaller, more manageable increments, allowing for more focused testing and making visual inconsistencies easier to identify before release.
investigating
We are currently experiencing an issue with the Bookmark button in the user interface.
For some users, the visual feedback indicating that the button has been activated is no longer displayed.
We have identified the root cause and implemented a fix. The issue will be resolved for the affected versions once the fix is deployed as part of the regular release cycle.
We apologize for the inconvenience and thank you for you patience.
For the latest updates, please visit the TOPdesk Status Page: https://status.topdesk.com
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 09 7369.
We are currently experiencing problems on the EU2 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=2b0f6704-3fb8-4c45-b435-59c35f511d80'>My TOPdesk</a>.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Major: My TOPdesk login doesn't work
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are pleased to inform you that we have solved the issues and you should be able to login to the MyTOPdesk again.
We will be monitoring the situation closely this afternoon to ensure the service remains stable.
If it remains stable, we will be closing the major at 17.00 hrs CET.
investigating
We are continuing to investigate this issue.
investigating
We would like to update you on the progress of the investigation.
At this moment our engineers are still investigation the issue and have not been able to solve the issue yet.
We will send you another update within 3 hours or earlier if news about the solution can be shared.
investigating
We are currently experiencing disruptions with the login to the My TOPdesk portal.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https...
Performance Issues – EU1
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue and made actions to mitigate the cause.
The EU1co3 is now back to full operational state without any performance issues
We will continue to closely monitor the situation to ensure the service remains stable.
investigating
We are currently experiencing disruptions affecting customers hosted in EU1, resulting in performance issues.
As a result, your TOPdesk environment may be slow or temporarily unavailable.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing, we are not able to provide an estimate for when normal service will be restored. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates wi...
June 2026
CA1 datacenter + ‘404 NGINX'
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing problems on our CA1 datacenter.
As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You ...
Major - Unable to log in
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue and implemented a fix.
You should now be able to log in to your TOPdesk environment as expected. If you are still experiencing login issues, please contact our support team and let us know.
We will continue to closely monitor the situation to ensure the service remains stable.
investigating
We are currently investigating the cause of this issue. We will provide an update as soon as more information becomes available, and no later than 3 hours from now.
investigating
We are currently experiencing disruptions in one of our services. As a result logging in to your TOPdesk environment may not be possible.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has be...
Disruption to myTOPdesk.com and Support telephone services
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing connectivity issues affecting our Delft office. As a result, myTOPdesk.com and our Support telephone line are currently unavailable.
We are investigating the issue and working to restore these services as quickly as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
Major - Cannot save incident card with empty action fields
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear customer,
The issue where some incidents with empty action fields cannot be saved has been fixed.
The fix will be available in version 16.06.007
A work around is available for this bug.
Work around:
⒈Locate the empty action fields of the progress trail.
⒉Fill the field with a dummy value
⒊Submit the correcte action field
⒋Delete the corrected action field
⒌Repeat if more action fields are affected
⒍Save the card
The fix will be available in version 16.06.007
Our apologi...
investigating
Dear customer,
The issue where some incidents with empty action fields cannot be saved has been fixed.
The fix will be available in version 16.06.007
Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk.
We will try to keep you updated where possible.
investigating
We are currently experiencing disruptions with saving incident cards.
It may occur that Incident cards that contain an empty action field cannot be saved.
An error pops up stating to check the log files.
To see if you are affected by this disruption, check if your Incident contains empty action fields, or check the logs for the following error:
'plainText is marked non-null but is null'
Development has created a fix that will be introduced in version 16.06.007.
A work around is also availa...
Major Incident: Can't save incident/Empty image
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear customer,
The issue where "broken images" in incidents action fields prevent you from saving the incident card has been fixed by development.
The version for this fix is 16.06.008.
A work around is available for this bug.
Work around:
⒈Locate the broken images in the action fields of the progress trail.
The broken image will look like a square box with a border around it.
⒉Delete the broken images
⒊Submit the correcte action field
⒋Repeat if more action fields are affected
⒌...
investigating
Dear customer,
The issue where "broken images" in incidents action fields prevent you from saving the incident card has been fixed by development.
The version for this fix has yet to be announced.
We expect this to be known tomorrow.
Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk.
We will try to keep you updated where possible.
investigating
We are currently experiencing disruptions with saving incident cards.
It may occur that Incident cards that contain a "broken image" cannot be saved.
An error pops up stating to check the log files.
To see if you are affected by this disruption, check if your Incident contains action fields with "broken images"
These images look like an empty box with gray border.
The logs files state the following error:
'The given index must be of a Image token'
The error was introduced in version 16.06....
investigating
We are currently experiencing disruptions with incidents that cannot be saved due to empty images in the action field.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when this will be solved.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 2790.
Currently, login to My TOPdesk is temporarily unavailable
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing disruptions with access to my.topdesk.com
Over the weekend (June 6th to 7th), we scheduled maintenance to update our AD FS and MiM systems. During this process, we encountered several issues that we have not yet resolved. We are actively working to restore access to My TOPdesk as swiftly as possible.
Currently, login to My TOPdesk is temporarily unavailable
If you would like to register an incident with support, please send an email to support@topdesk.com
Our...
Canada hosting location unreachable
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
All environments are accessible again. Root cause analysis will be published within a week.
investigating
We have identified an issue in the load balancer for the services cluster. We are working on resolving this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigation the cause of this outage. We will keep you updates every 30 minutes
investigating
We are continuing to investigate this issue.
investigating
TOPdesk environment unreachable for hosting location in Canada
Major - Operator Login fails due to Adobe Plugin
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear customers,
As announced last week, the fix for the Adobe Plugin issue was announced.
Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk.
Hopefully most/all update groups will have the correct version on Friday.
We will try to keep you updated where possible.
investigating
The issue where Operators where unable to use TOPdesk who had the Adobe Extension active in Chrome, is tested and ready.
Our fix will be introduced in TOPdesk version 16.06.004.
When your TOPdesk has reached this version, you can turn the Extension on again in the Chrome Extension.
Our apologies for the inconvenience.
investigating
Update: a workaround has been implemented, and the fix will be rolled out with the next release.
The next version will usually be release within the next week.
investigating
We are currently experiencing disruptions with the Adobe PDF plugin version 26.5.2.0
Customers experience issues login in as an Operator. The page will infinitely buffer.
Turning off the browser plugin/extension and restarting your browser will resolve the issue for now.
We will investigate further and will update you on the fix.
Our apologies for the inconvenience.
Please find the latest updates on our TOPdesk Status Page: https://status.topdesk.com
To inform TOPdesk you are affecte...
