New Multi-region uptime checks and custom-domain status pages

TOPdesk SaaS Status page Outage History

Daily provider-status observations and published incident history for TOPdesk SaaS Status page.

Component incident

TOPdesk SaaS Status page has an active component incident; no global outage is indicated. Verified . Official provider source.

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86.8% of 38 verified observed days had no reported provider issue

90-Day Trend

Jul 4Oct 1

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 86.7% 30 4

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 3 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Major - No bookmark button color on activation
minor

View incident details and source

Started:

Functionality malfunction
investigating
Dear Customer, The fix for this issue has been implemented. However, the release of the version containing the fix is taking longer than initially anticipated. This is due to another issue that is currently being worked on. Our intent is to start shipping the fix before the end of the week. The major incident will remain open until the fix has been successfully deployed and is available to all affected customers. In the meantime, the functionality itself is still working as intended, and the previously shared workaround remains available. Thank you for your patience and our apologies for the continued inconvenience.
investigating
Dear customer, Because the Major will remain open for a bit longer we like to share a work-around. Work-around: When hoovering your cursor over the bookmark icon, a mouse over appears The mouse over contains the state of the button. This is either 'Add this card to your bookmarks' or 'Remove this card from your bookmarks' Thank you for your patience and our apologies for the inconvenience this issue has caused.
investigating
The TOPdesk version that will contain the fix for this issue will be 16.09.022. The fix will be deployed to the affected environments as part of the regular release process. The major incident will remain open until the fix has been deployed and is available to all affected customers.
investigating
Incident update The issue causing this major incident has been identified and a fix has been implemented. The fix will be deployed to the affected environments as part of the regular release process. The major incident will remain open until the fix has been deployed and is available to all affected customers. Thank you for your patience and our apologies for the inconvenience this issue causes. Root cause As part of a large-scale UI refresh project, more than 2,000 icons were updated across the application. During these changes, an incorrect icon configuration was introduced, resulting in the expected visual feedback not being displayed in certain situations. This issue was not identified during the review and testing process before release. Preventive measures To reduce the likelihood of similar issues, we have improved our validation and review processes. Large-scale UI changes will be divided into smaller, more manageable increments, allowing for more focused testing and making visual inconsistencies easier to identify before release.
investigating
We are currently experiencing an issue with the Bookmark button in the user interface. For some users, the visual feedback indicating that the button has been activated is no longer displayed. We have identified the root cause and implemented a fix. The issue will be resolved for the affected versions once the fix is deployed as part of the regular release cycle. We apologize for the inconvenience and thank you for you patience. For the latest updates, please visit the TOPdesk Status Page: https://status.topdesk.com To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 09 7369.
All customer environment in EU2 unreachable
critical Observed active window 26m

View incident details and source

Started:

EU2 SaaS hosting location
investigating
Environments are all up and running again
investigating
We are currently experiencing problems on the EU2 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=2b0f6704-3fb8-4c45-b435-59c35f511d80'>My TOPdesk</a>.

Legacy Incident Archive

13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
Major: My TOPdesk login doesn't work
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are pleased to inform you that we have solved the issues and you should be able to login to the MyTOPdesk again. We will be monitoring the situation closely this afternoon to ensure the service remains stable. If it remains stable, we will be closing the major at 17.00 hrs CET.
investigating
We are continuing to investigate this issue.
investigating
We would like to update you on the progress of the investigation. At this moment our engineers are still investigation the issue and have not been able to solve the issue yet. We will send you another update within 3 hours or earlier if news about the solution can be shared.
investigating
We are currently experiencing disruptions with the login to the My TOPdesk portal. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https...
Performance Issues – EU1
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue and made actions to mitigate the cause. The EU1co3 is now back to full operational state without any performance issues We will continue to closely monitor the situation to ensure the service remains stable.
investigating
We are currently experiencing disruptions affecting customers hosted in EU1, resulting in performance issues. As a result, your TOPdesk environment may be slow or temporarily unavailable. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing, we are not able to provide an estimate for when normal service will be restored. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates wi...
June 2026
CA1 datacenter + ‘404 NGINX'
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing problems on our CA1 datacenter. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You ...
Major - Unable to log in
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue and implemented a fix. You should now be able to log in to your TOPdesk environment as expected. If you are still experiencing login issues, please contact our support team and let us know. We will continue to closely monitor the situation to ensure the service remains stable.
investigating
We are currently investigating the cause of this issue. We will provide an update as soon as more information becomes available, and no later than 3 hours from now.
investigating
We are currently experiencing disruptions in one of our services. As a result logging in to your TOPdesk environment may not be possible. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has be...
Disruption to myTOPdesk.com and Support telephone services
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing connectivity issues affecting our Delft office. As a result, myTOPdesk.com and our Support telephone line are currently unavailable. We are investigating the issue and working to restore these services as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available.
Major - Cannot save incident card with empty action fields
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customer, The issue where some incidents with empty action fields cannot be saved has been fixed. The fix will be available in version 16.06.007 A work around is available for this bug. Work around: ⒈Locate the empty action fields of the progress trail. ⒉Fill the field with a dummy value ⒊Submit the correcte action field ⒋Delete the corrected action field ⒌Repeat if more action fields are affected ⒍Save the card The fix will be available in version 16.06.007 Our apologi...
investigating
Dear customer, The issue where some incidents with empty action fields cannot be saved has been fixed. The fix will be available in version 16.06.007 Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk. We will try to keep you updated where possible.
investigating
We are currently experiencing disruptions with saving incident cards. It may occur that Incident cards that contain an empty action field cannot be saved. An error pops up stating to check the log files. To see if you are affected by this disruption, check if your Incident contains empty action fields, or check the logs for the following error: 'plainText is marked non-null but is null' Development has created a fix that will be introduced in version 16.06.007. A work around is also availa...
Major Incident: Can't save incident/Empty image
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customer, The issue where "broken images" in incidents action fields prevent you from saving the incident card has been fixed by development. The version for this fix is 16.06.008. A work around is available for this bug. Work around: ⒈Locate the broken images in the action fields of the progress trail. The broken image will look like a square box with a border around it. ⒉Delete the broken images ⒊Submit the correcte action field ⒋Repeat if more action fields are affected ⒌...
investigating
Dear customer, The issue where "broken images" in incidents action fields prevent you from saving the incident card has been fixed by development. The version for this fix has yet to be announced.  We expect this to be known tomorrow. Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk. We will try to keep you updated where possible.
investigating
We are currently experiencing disruptions with saving incident cards. It may occur that Incident cards that contain a "broken image" cannot be saved. An error pops up stating to check the log files. To see if you are affected by this disruption, check if your Incident contains action fields with "broken images" These images look like an empty box with gray border. The logs files state the following error: 'The given index must be of a Image token' The error was introduced in version 16.06....
investigating
We are currently experiencing disruptions with incidents that cannot be saved due to empty images in the action field. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when this will be solved. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 2790.
Currently, login to My TOPdesk is temporarily unavailable
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing disruptions with access to my.topdesk.com Over the weekend (June 6th to 7th), we scheduled maintenance to update our AD FS and MiM systems. During this process, we encountered several issues that we have not yet resolved. We are actively working to restore access to My TOPdesk as swiftly as possible. Currently, login to My TOPdesk is temporarily unavailable If you would like to register an incident with support, please send an email to support@topdesk.com Our...
Canada hosting location unreachable
critical Source not attested
Last archived state: resolved
View archived record details
investigating
All environments are accessible again. Root cause analysis will be published within a week.
investigating
We have identified an issue in the load balancer for the services cluster. We are working on resolving this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigation the cause of this outage. We will keep you updates every 30 minutes
investigating
We are continuing to investigate this issue.
investigating
TOPdesk environment unreachable for hosting location in Canada
Major - Operator Login fails due to Adobe Plugin
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customers, As announced last week, the fix for the Adobe Plugin issue was announced. Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk. Hopefully most/all update groups will have the correct version on Friday. We will try to keep you updated where possible.
investigating
The issue where Operators where unable to use TOPdesk who had the Adobe Extension active in Chrome, is tested and ready. Our fix will be introduced in TOPdesk version 16.06.004. When your TOPdesk has reached this version, you can turn the Extension on again in the Chrome Extension. Our apologies for the inconvenience.
investigating
Update: a workaround has been implemented, and the fix will be rolled out with the next release. The next version will usually be release within the next week.
investigating
We are currently experiencing disruptions with the Adobe PDF plugin version 26.5.2.0  Customers experience issues login in as an Operator. The page will infinitely buffer. Turning off the browser plugin/extension and restarting your browser will resolve the issue for now. We will investigate further and will update you on the fix. Our apologies for the inconvenience.  Please find the latest updates on our TOPdesk Status Page: https://status.topdesk.com To inform TOPdesk you are affecte...
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