TOPdesk SaaS Status page Outage History
Uptime record, past incidents, and downtime history for TOPdesk SaaS Status page.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 15 | 15 |
| July 2026 | 35.5% | 31 | 20 |
| June 2026 | 23.3% | 30 | 23 |
| May 2026 | 93.3% | 15 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
New sub-processor: Userpilot
Started: Jul 21, 2:02 PM
General notifications
monitoring
Privacy Q&A: Userpilot in TOPdesk
What is Userpilot?
Userpilot is a tool that allows TOPdesk to show in-product guidance — things like onboarding walkthroughs, tooltips, and short feedback prompts — directly inside the TOPdesk interface. It is used by TOPdesk to help customers get more value from the product.
Does Userpilot have access to our data?
No. Userpilot does not have access to anything stored in your TOPdesk environment. It cannot see your tickets, your customer records, you...
Jul 21, 2:04 PM
monitoring
TOPdesk is introducing in-product guidance within the TOPdesk interface — short walkthroughs, tooltips, and occasional feedback prompts that help users discover features and get more value from TOPdesk. This guidance is delivered through a platform provided by Userpilot, Inc..
Please note that, unlike optional add-on products, this guidance layer applies to all TOPdesk SaaS environments; it is not a separate subscription.
What does this change mean for your data?
To deliver this guida...
Jul 21, 2:02 PM
Major: My TOPdesk login doesn't work
Started: Jul 14, 8:18 AM
monitoring
We are pleased to inform you that we have solved the issues and you should be able to login to the MyTOPdesk again.
We will be monitoring the situation closely this afternoon to ensure the service remains stable.
If it remains stable, we will be closing the major at 17.00 hrs CET.
Jul 14, 12:07 PM
investigating
We are continuing to investigate this issue.
Jul 14, 11:29 AM
investigating
We would like to update you on the progress of the investigation.
At this moment our engineers are still investigation the issue and have not been able to solve the issue yet.
We will send you another update within 3 hours or earlier if news about the solution can be shared.
Jul 14, 10:03 AM
investigating
We are currently experiencing disruptions with the login to the My TOPdesk portal.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https...
Jul 14, 8:18 AM
Performance Issues – EU1
Started: Jul 2, 9:03 AM
monitoring
We have identified the issue and made actions to mitigate the cause.
The EU1co3 is now back to full operational state without any performance issues
We will continue to closely monitor the situation to ensure the service remains stable.
Jul 2, 11:42 AM
investigating
We are currently experiencing disruptions affecting customers hosted in EU1, resulting in performance issues.
As a result, your TOPdesk environment may be slow or temporarily unavailable.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing, we are not able to provide an estimate for when normal service will be restored. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates wi...
Jul 2, 9:03 AM
June 2026
CA1 datacenter + ‘404 NGINX'
Started: Jun 25, 3:31 PM
investigating
We are currently experiencing problems on our CA1 datacenter.
As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You ...
Jun 25, 3:31 PM
Major - Unable to log in
Started: Jun 19, 6:11 AM
monitoring
We have identified the issue and implemented a fix.
You should now be able to log in to your TOPdesk environment as expected. If you are still experiencing login issues, please contact our support team and let us know.
We will continue to closely monitor the situation to ensure the service remains stable.
Jun 19, 7:48 AM
investigating
We are currently investigating the cause of this issue. We will provide an update as soon as more information becomes available, and no later than 3 hours from now.
Jun 19, 7:14 AM
investigating
We are currently experiencing disruptions in one of our services. As a result logging in to your TOPdesk environment may not be possible.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has be...
Jun 19, 6:11 AM
Disruption to myTOPdesk.com and Support telephone services
Started: Jun 10, 10:15 AM
investigating
We are currently experiencing connectivity issues affecting our Delft office. As a result, myTOPdesk.com and our Support telephone line are currently unavailable.
We are investigating the issue and working to restore these services as quickly as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
Jun 10, 10:15 AM
Major - Cannot save incident card with empty action fields
Started: Jun 10, 7:38 AM
investigating
Dear customer,
The issue where some incidents with empty action fields cannot be saved has been fixed.
The fix will be available in version 16.06.007
A work around is available for this bug.
Work around:
⒈Locate the empty action fields of the progress trail.
⒉Fill the field with a dummy value
⒊Submit the correcte action field
⒋Delete the corrected action field
⒌Repeat if more action fields are affected
⒍Save the card
The fix will be available in version 16.06.007
Our apologi...
Jun 11, 10:42 AM
investigating
Dear customer,
The issue where some incidents with empty action fields cannot be saved has been fixed.
The fix will be available in version 16.06.007
Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk.
We will try to keep you updated where possible.
Jun 10, 1:57 PM
investigating
We are currently experiencing disruptions with saving incident cards.
It may occur that Incident cards that contain an empty action field cannot be saved.
An error pops up stating to check the log files.
To see if you are affected by this disruption, check if your Incident contains empty action fields, or check the logs for the following error:
'plainText is marked non-null but is null'
Development has created a fix that will be introduced in version 16.06.007.
A work around is also availa...
Jun 10, 7:38 AM
Major Incident: Can't save incident/Empty image
Started: Jun 9, 3:06 PM
investigating
Dear customer,
The issue where "broken images" in incidents action fields prevent you from saving the incident card has been fixed by development.
The version for this fix is 16.06.008.
A work around is available for this bug.
Work around:
⒈Locate the broken images in the action fields of the progress trail.
The broken image will look like a square box with a border around it.
⒉Delete the broken images
⒊Submit the correcte action field
⒋Repeat if more action fields are affected
⒌...
Jun 11, 12:38 PM
investigating
Dear customer,
The issue where "broken images" in incidents action fields prevent you from saving the incident card has been fixed by development.
The version for this fix has yet to be announced.
We expect this to be known tomorrow.
Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk.
We will try to keep you updated where possible.
Jun 10, 1:59 PM
investigating
We are currently experiencing disruptions with saving incident cards.
It may occur that Incident cards that contain a "broken image" cannot be saved.
An error pops up stating to check the log files.
To see if you are affected by this disruption, check if your Incident contains action fields with "broken images"
These images look like an empty box with gray border.
The logs files state the following error:
'The given index must be of a Image token'
The error was introduced in version 16.06....
Jun 10, 9:16 AM
investigating
We are currently experiencing disruptions with incidents that cannot be saved due to empty images in the action field.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when this will be solved.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 2790.
Jun 9, 3:06 PM
Currently, login to My TOPdesk is temporarily unavailable
Started: Jun 8, 8:11 AM
investigating
We are currently experiencing disruptions with access to my.topdesk.com
Over the weekend (June 6th to 7th), we scheduled maintenance to update our AD FS and MiM systems. During this process, we encountered several issues that we have not yet resolved. We are actively working to restore access to My TOPdesk as swiftly as possible.
Currently, login to My TOPdesk is temporarily unavailable
If you would like to register an incident with support, please send an email to support@topdesk.com
Our...
Jun 8, 8:11 AM
Canada hosting location unreachable
Started: Jun 6, 6:26 PM
investigating
All environments are accessible again. Root cause analysis will be published within a week.
Jun 6, 8:19 PM
investigating
We have identified an issue in the load balancer for the services cluster. We are working on resolving this issue.
Jun 6, 8:04 PM
investigating
We are continuing to investigate this issue.
Jun 6, 7:51 PM
investigating
We are continuing to investigate this issue.
Jun 6, 7:17 PM
investigating
We are continuing to investigate this issue.
Jun 6, 6:40 PM
investigating
We are currently investigation the cause of this outage. We will keep you updates every 30 minutes
Jun 6, 6:28 PM
investigating
We are continuing to investigate this issue.
Jun 6, 6:27 PM
investigating
TOPdesk environment unreachable for hosting location in Canada
Jun 6, 6:26 PM
Major - Operator Login fails due to Adobe Plugin
Started: Jun 3, 6:53 AM
investigating
Dear customers,
As announced last week, the fix for the Adobe Plugin issue was announced.
Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk.
Hopefully most/all update groups will have the correct version on Friday.
We will try to keep you updated where possible.
Jun 10, 2:01 PM
investigating
The issue where Operators where unable to use TOPdesk who had the Adobe Extension active in Chrome, is tested and ready.
Our fix will be introduced in TOPdesk version 16.06.004.
When your TOPdesk has reached this version, you can turn the Extension on again in the Chrome Extension.
Our apologies for the inconvenience.
Jun 5, 7:54 AM
investigating
Update: a workaround has been implemented, and the fix will be rolled out with the next release.
The next version will usually be release within the next week.
Jun 3, 11:42 AM
investigating
We are currently experiencing disruptions with the Adobe PDF plugin version 26.5.2.0
Customers experience issues login in as an Operator. The page will infinitely buffer.
Turning off the browser plugin/extension and restarting your browser will resolve the issue for now.
We will investigate further and will update you on the fix.
Our apologies for the inconvenience.
Please find the latest updates on our TOPdesk Status Page: https://status.topdesk.com
To inform TOPdesk you are affecte...
Jun 3, 6:53 AM
Major: Disruption on import service (EU1)
Started: Jun 1, 7:15 AM
monitoring
We have restarted the import service and are seeing improvements in the performance.
Imports can now executed again.
We will continue to monitor the situation.
Jun 1, 11:12 AM
investigating
We are currently experiencing a disruption to the import service on EU1.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status....
Jun 1, 7:15 AM
May 2026
TOPdesk EU3 in partial outage
Started: May 4, 12:39 PM
investigating
We are currently experiencing problems on our EU3 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and already working on a solution.
Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.
May 4, 12:39 PM
April 2026
SSP appears as white page after clicking on form
Started: Apr 22, 9:55 AM
monitoring
Because the problem occurred after the last update, we decided to rollback the update again. Following this rollback, multiple customers have confirmed that the issue has been resolved. Based on this feedback, we are putting this major into monitoring time. If the problem does not recur, we will close the major at around 7 o'clock.
At this time, the exact root cause has not yet been fully identified. Our team will continue to investigate to determine the underlying issue and prevent recurre...
Apr 22, 12:45 PM
investigating
We are currently experiencing disruptions with our SSP. After clicking on a form in the SSP, the page appears white.
Hitting ctrl+F5 (or Cmd + Shift + R for Mac) seems to help as a workaround.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been ...
Apr 22, 9:55 AM