Current answer
TOPdesk SaaS Status page experienced a critical incident: Major - UK2 various issues. ServiceAlert observed recovery on Nov 4, 2026.
Official TOPdesk SaaS Status page status page Current TOPdesk SaaS Status page status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow TOPdesk SaaS Status page for future changes.
Incident Lifecycle
Affected Components
UK2 SaaS hosting location
Incident Timeline
Monitoring
Our investigation indicates that the incident was likely related to an issue within the underlying Azure file storage infrastructure
Stability
Current monitoring indicates that the affected infrastructure is operating normally. Azure has not provided further information regarding the suspected issue.
Stability
Current monitoring indicates that the affected infrastructure is operating normally. Azure has not provided further information regarding the suspected issue.
Nov 3, 2026 at 2:24 PM UTC
Investigating
We are continuing to investigate this major incident. The cause has not yet been identified.
Resolving this incident remains our highest priority. We will provide a further update as soon as more information becomes available.
Thank you for your continued patience. We apologize for the inconvenience.
Resolving this incident remains our highest priority. We will provide a further update as soon as more information becomes available.
Thank you for your continued patience. We apologize for the inconvenience.
Nov 3, 2026 at 1:39 PM UTC
Investigating
We are currently experiencing disruptions with DataCenter UK2. Several issues have been reported:
•Environments being slow or not reachable;
•Unable to upload;
•Imports not working;
•Mails not being sent.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing, we are not able to give you an estimate of when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=ead326d4-8449-4333-8249-08d44a89ba5a'>My TOPdesk</a>.
•Environments being slow or not reachable;
•Unable to upload;
•Imports not working;
•Mails not being sent.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing, we are not able to give you an estimate of when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=ead326d4-8449-4333-8249-08d44a89ba5a'>My TOPdesk</a>.
Nov 3, 2026 at 12:35 PM UTC
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