All customer environment in EU2 unreachable
View the provider incident record →Current answer
TOPdesk SaaS Status page experienced a critical incident: All customer environment in EU2 unreachable. ServiceAlert observed recovery on Sep 12, 2026.
Official TOPdesk SaaS Status page status page Current TOPdesk SaaS Status page status
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Incident Lifecycle
Affected Components
EU2 SaaS hosting location
Incident Timeline
Investigating
Environments are all up and running again
Sep 12, 2026 at 10:13 AM UTC
Investigating
We are currently experiencing problems on the EU2 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=2b0f6704-3fb8-4c45-b435-59c35f511d80'>My TOPdesk</a>.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit <a href='https://my.topdesk.com/tas/public/ssp/content/detail/majorincident?unid=2b0f6704-3fb8-4c45-b435-59c35f511d80'>My TOPdesk</a>.
Sep 12, 2026 at 10:13 AM UTC
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